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45 posts


#143298 9-Apr-2014 18:11
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I have a huge mystery data usage on my Telstra/Vodafone cable usage meter, and a surge of emails from Vodafone overnight on Monday morning.  I was working 15 hour days on Sunday and Monday, only home to sleep; my wife was out half of each day and wouldn't know where to start eating through 150Gb of data if she tried.  Is it even possible to download 150Gb in 24 hours??

My wife phoned Vodafone and was assured there was no way we could have used that data and an investigation would result in the charge being reversed.  Well the investigation came back saying that "the usage in question is valid".  I phoned to get to the bottom of it and the call centre staff member was no help, rather he was accusatory to the point of being offensive until I asked to speak to someone else, which he refused.

I've attached an image of the usage meter.  When I look at Sunday and Monday in detail (not attached) it looks like it could actuallly be exactly 150gb from 6pm Sunday - 6pm Monday.  What could cause this?

There's only one computer attached to the network that could hold 150gb (the phones etc certainly couldn't) and upon checking it there's only 50gb of 'stuff' on it.  The wireless is secure (strong password with letters and numbers and the neighbours certainly don't know it)!

Adding up my previous 5 months usage combined comes to about 160Gb, Vodafone are saying we're over 190Gb this month alone!  What's going on?

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1629 posts

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  #1022687 10-Apr-2014 10:58

Interesting that this is all downstream traffic, as it rules out the usual culprits like P2P left seeding in the background. I'd like to take a look at the results of the investigation, could you please send me a PM with your account number?

Rhinosaur: Thanks, I think our cable is 15mbps...  .

I have never heard of 15 Mbps cable - sounds remarkably slow.  I have heard of 30 Mbps, 50 Mbps, 100Mbps and 130 Mbps.
Please give details.

15Mbps was the 'standard' speed pre-DOCSIS 3.0 upgrade, and is still provisioned on entry-level plans. Cable speed tiers that have been available in my time with the company: 2Mbps, 5MBps, 10Mbps, 15Mbps, 25Mbps, 50Mbps, 100MBps, 130Mbps.

freitasm: Don't worry about the modems, think about the router.

One question: have you ever had a Vodafone xDSL service before? If yes, what have you done with the old modem?

Completely different systems at play here. Wouldn't be possible for an ex-iHug-Vodafone xDSL modem to affect an ex-TCL-Vodafone cable customer's usagemeter.

Product Manager @ PB Tech

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