Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | ... | 24
55 posts

Master Geek
+1 received by user: 1


  Reply # 1035959 3-May-2014 13:10
Send private message

TimA:
freitasm:
nakedmolerat:
Unlimited Broadband - Terms Terms and Conditions

 

     



Thanks. Now to find out prices without term contract.



$109 per month, 130/10 with discount unlimited data..


I just switched from the old 150GB plan to unlimited and received an email which then stated I would be on a 12 month contact with $199 ETC. I rang back to get this corrected and was told Vodafone do not offer anything less than a 12 month contract and this could not be changed. No amount of talking would change his mind.

At the start of the call I asked to be put through to the retention team but was told he could help, when he couldn't and he wouldn't budge I said I would cancel the order for the new plan. He then stated I would need to talk to the retention team to do this.....I had been on the phone for 13 minutes by this stage.....so quite frustrated at this point and I hung up. 

What's the deal, can I get this plan without a signing up for a minimum term?

2739 posts

Uber Geek
+1 received by user: 1160


  Reply # 1035967 3-May-2014 13:34
Send private message

andar:
TimA:
freitasm:
nakedmolerat:
Unlimited Broadband - Terms Terms and Conditions

 

     



Thanks. Now to find out prices without term contract.



$109 per month, 130/10 with discount unlimited data..


I just switched from the old 150GB plan to unlimited and received an email which then stated I would be on a 12 month contact with $199 ETC. I rang back to get this corrected and was told Vodafone do not offer anything less than a 12 month contract and this could not be changed. No amount of talking would change his mind.

At the start of the call I asked to be put through to the retention team but was told he could help, when he couldn't and he wouldn't budge I said I would cancel the order for the new plan. He then stated I would need to talk to the retention team to do this.....I had been on the phone for 13 minutes by this stage.....so quite frustrated at this point and I hung up. 

What's the deal, can I get this plan without a signing up for a minimum term?


Is being locked in for 12 months for unlimited data not a good deal?  Do you have some desire to move providers in this time?




Always be yourself, unless you can be Batman, then always be the Batman



 
 
 
 


563 posts

Ultimate Geek
+1 received by user: 215


  Reply # 1035970 3-May-2014 13:42
Send private message

scuwp:
andar:
TimA:
freitasm:
nakedmolerat:
Unlimited Broadband - Terms Terms and Conditions

 

     



Thanks. Now to find out prices without term contract.



$109 per month, 130/10 with discount unlimited data..


I just switched from the old 150GB plan to unlimited and received an email which then stated I would be on a 12 month contact with $199 ETC. I rang back to get this corrected and was told Vodafone do not offer anything less than a 12 month contract and this could not be changed. No amount of talking would change his mind.

At the start of the call I asked to be put through to the retention team but was told he could help, when he couldn't and he wouldn't budge I said I would cancel the order for the new plan. He then stated I would need to talk to the retention team to do this.....I had been on the phone for 13 minutes by this stage.....so quite frustrated at this point and I hung up. 

What's the deal, can I get this plan without a signing up for a minimum term?


Is being locked in for 12 months for unlimited data not a good deal?  Do you have some desire to move providers in this time?


If it goes bad you might want to get out, historically unlimited hasn't gone that well.







804 posts

Ultimate Geek
+1 received by user: 534

Trusted

  Reply # 1035971 3-May-2014 13:50
Send private message

solaybro:
scuwp:
andar:
TimA:
freitasm:
nakedmolerat:
Unlimited Broadband - Terms Terms and Conditions

 

     



Thanks. Now to find out prices without term contract.



$109 per month, 130/10 with discount unlimited data..


I just switched from the old 150GB plan to unlimited and received an email which then stated I would be on a 12 month contact with $199 ETC. I rang back to get this corrected and was told Vodafone do not offer anything less than a 12 month contract and this could not be changed. No amount of talking would change his mind.

At the start of the call I asked to be put through to the retention team but was told he could help, when he couldn't and he wouldn't budge I said I would cancel the order for the new plan. He then stated I would need to talk to the retention team to do this.....I had been on the phone for 13 minutes by this stage.....so quite frustrated at this point and I hung up. 

What's the deal, can I get this plan without a signing up for a minimum term?


Is being locked in for 12 months for unlimited data not a good deal?  Do you have some desire to move providers in this time?


If it goes bad you might want to get out, historically unlimited hasn't gone that well.


It's a 12 Month contract on the connection IIRC, So you can move down to a non unlimited plan (Although VF haven't changed their p2p policy between the non unlimited and capped plans).

3674 posts

Uber Geek
+1 received by user: 1749

Subscriber

  Reply # 1036908 5-May-2014 12:10
One person supports this post
Send private message

HAPPY:
For the past year I have been on VF cable 50/2Mbps with cable Sky. I always maxed out on local VF speed tests, and got good performance with international connections (typically 90% of bandwidth). No Sky or POTS problems. Happy Camper.

UNHAPPY:
Since my automatic "upgrade" from 500GB "Entertain" to "Unlimited" on May 1, my international speeds have turned to custard (same times, same sites, same hosts, same proxies, same software, same hardware, no P2P).
I am now getting ADSL-like internet speeds, typically 25% of bandwidth, with frequent drop-outs.
My Sky TV has started to stutter and freeze, for the first time ever - VF speed tests at these times are typically 30/1 - this is the first time I have ever had a drop in VF speed tests.

This has now been going on for four days - is there any point in complaining, or should I wait and see?




Sideface


5214 posts

Uber Geek
+1 received by user: 1465

Trusted

  Reply # 1036909 5-May-2014 12:13
Send private message

Sideface: HAPPY:
For the past year I have been on VF cable 50/2Mbps with cable Sky. I always maxed out on local VF speed tests, and got good performance with international connections (typically 90% of bandwidth). No Sky or POTS problems. Happy Camper.

UNHAPPY:
Since my automatic "upgrade" from 500GB "Entertain" to "Unlimited" on May 1, my international speeds have turned to custard (same times, same sites, same hosts, same proxies, same software, same hardware, no P2P).
I am now getting ADSL-like internet speeds, typically 25% of bandwidth, with frequent drop-outs.
My Sky TV has started to stutter and freeze, for the first time ever - VF speed tests at these times are typically 30/1 - this is the first time I have ever had a drop in VF speed tests.

This has now been going on for four days - is there any point in complaining, or should I wait and see?


Non related, Otherwise the forums would be light up with people with the same issues. I would think its more to do with your node maybe there is a fault there. Would you mind logging a ticket with us to look further into?

2715 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 1037002 5-May-2014 13:52
Send private message

I currently have naked cable 500GB and I noticed that the unlimited plan is $10 cheaper. Can I switch or is there a penalty?




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1037014 5-May-2014 14:03
Send private message

lokhor: I currently have naked cable 500GB and I noticed that the unlimited plan is $10 cheaper. Can I switch or is there a penalty?


AFAIK from the previous posts, all 500Gb plans were switched to unlimited a few days ago so you are probably already switched

558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1037018 5-May-2014 14:07
Send private message

MikeHales: Yes price change is correct, will check re existing customers.


Did you ever figure out whether existing customers were eligible for the price drop in existing plans?

BDFL - Memuneh
58932 posts

Uber Geek
+1 received by user: 10298

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1037020 5-May-2014 14:08
Send private message

I don't think anyone from Vodafone replied here with the prices for non-contract either.





558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1037027 5-May-2014 14:10
Send private message

freitasm: I don't think anyone from Vodafone replied here with the prices for non-contract either.



The summary PDF @ http://www.vodafone.co.nz/cms/documents/cable-ufb-homeph-offer-summary.pdf seems to imply that contract only changes the setup costs (which of course always makes it interesting about them locking you into another contract if you are already setup)

D.W

396 posts

Ultimate Geek
+1 received by user: 50


  Reply # 1037106 5-May-2014 16:04
Send private message

I'm currently on an old TelstraClear plan, and Telecom prepaid mobile, looking at changing to new cable plan + pay monthly mobile.

I tried calling on 0508 888 800 but was put on hold for longer than I was able to wait, do they have a callback service I can request somewhere?

558 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1037109 5-May-2014 16:06
Send private message

D.W: I'm currently on an old TelstraClear plan, and Telecom prepaid mobile, looking at changing to new cable plan + pay monthly mobile.

I tried calling on 0508 888 800 but was put on hold for longer than I was able to wait, do they have a callback service I can request somewhere?


Not for the 0508 number no. But if you're lucky, NikT might pick up on your message and you can use the "Geekzone Callback Service" ;)

65 posts

Master Geek
+1 received by user: 2


  Reply # 1037122 5-May-2014 16:25
One person supports this post
Send private message

Just came here to laugh at this thread. Called Vodafone, can I get VDSL? No because you have access to cable. I don't want cable, can I get VDSL? No cable's better. No it's not. Yes it is. We had it, it was horrible, can we get VDSL? No.

Rubbish ISP.

BDFL - Memuneh
58932 posts

Uber Geek
+1 received by user: 10298

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1037125 5-May-2014 16:27
One person supports this post
Send private message

Actually cable should be a bit better than VDSL - even better if you get the 130 Mbps speeds.

I just looked at Vodafone's site to check prices and it says my address can't have cable - the same address I have had cable since 2006 (and the previous owners before that)...






1 | ... | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | ... | 24
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.