Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... | 24
freitasm
BDFL - Memuneh
74136 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #1037757 6-May-2014 15:07
Send private message

I think the pricing is the same, only difference is install and equipment.





Support Geekzone by subscribing, making a donation. or using one of our referral links: Sharesies | Goodsync  | Mighty Ape | Backblaze | Norton 360 | Lenovo laptops 

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


Affiliate link
 
 
 

Affiliate link: Trade NZ and US shares and funds with Sharesies.
zaptor
737 posts

Ultimate Geek


  #1037789 6-May-2014 15:46
Send private message

Have been on unlimited a few days now. Haven't noticed any drop in throughput (so nice downstream speeds as usual).

I just like the fact I no longer worry about the monthly cap and somewhat annoying (fictitious) metering calculations.

JamesL
956 posts

Ultimate Geek
Inactive user


  #1037795 6-May-2014 15:53
Send private message

Probably a dumb question, would this selection be correct for an existing naked vdsl2 broadband connection?




Coil
6614 posts

Uber Geek
Inactive user


  #1037803 6-May-2014 16:02
Send private message

JamesL: Probably a dumb question, would this selection be correct for an existing naked vdsl2 broadband connection?



its asking you if you have a phone currently. If you have one select the first option. If you dont have a phone select option 2 if you have no copper line select 3.

JamesL
956 posts

Ultimate Geek
Inactive user


  #1037806 6-May-2014 16:08
Send private message

I know what its asking, just clarifying as the terminology used is often interchanged e.g. phone connection


DeepBlueSky
493 posts

Ultimate Geek


  #1037831 6-May-2014 16:49
Send private message

Hi,
Been a bit slow on this change reading posts here it seems the transfer is Automatic from Entertain to Unlimited checking my account I can't see any indication its changed:

My current Usage Meter shows
Entertain (SuperFast Broadband - Super Booster)

The summary Graph used to show 500 from memory now it shows up to 250GB

Also has the price dropped or is it imaginitis :)

eliema
20 posts

Geek


  #1037836 6-May-2014 16:55
Send private message

I requested a change from the 150G 130/10 cable plan to the unlimited plan yesterday, how long does it take to make the change? The person in the retention team said it'll be processed ASAP (as I requested), but I received a 'Getting Started' email order summary with my "Preferred Connection Date: 12/05/2014"



freitasm
BDFL - Memuneh
74136 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #1037842 6-May-2014 16:59
Send private message

It doesn't sound right. It should be overnight or 48 hours for existing cable customers.




Support Geekzone by subscribing, making a donation. or using one of our referral links: Sharesies | Goodsync  | Mighty Ape | Backblaze | Norton 360 | Lenovo laptops 

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


eliema
20 posts

Geek


  #1037846 6-May-2014 17:01
Send private message

That's what I thought too. Trying to get hold of someone that can help but it seems the call centre is swamped at the moment, been on hold for a while.

eliema
20 posts

Geek


  #1038159 7-May-2014 10:14
Send private message

Finally got through to someone who looked it up and agreed there was some confusion, but apparently the switch has happened already (although I thought I was going to receive notice when it went through). Weirdly I still have the Warpspeed 150G plan tied to my usage meter on the CustomerZone and it's still accumulating usage. I have a bad feeling I will be billed for extra data packs this month.

johnr
19282 posts

Uber Geek
Inactive user


  #1038170 7-May-2014 10:33
Send private message

eliema: Finally got through to someone who looked it up and agreed there was some confusion, but apparently the switch has happened already (although I thought I was going to receive notice when it went through). Weirdly I still have the Warpspeed 150G plan tied to my usage meter on the CustomerZone and it's still accumulating usage. I have a bad feeling I will be billed for extra data packs this month.


it will be prorated

NikT
1699 posts

Uber Geek

Trusted

  #1038173 7-May-2014 10:38
Send private message

eliema: Weirdly I still have the Warpspeed 150G plan tied to my usage meter on the CustomerZone and it's still accumulating usage. I have a bad feeling I will be billed for extra data packs this month.


The usagemeter is wrong. Fixed that for you - check it again tomorrow. :)

You're definitely on the unlimited plan.




Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech


eliema
20 posts

Geek


  #1038191 7-May-2014 11:07
Send private message

johnr: it will be prorated


NikT: The usagemeter is wrong. Fixed that for you - check it again tomorrow. :)

You're definitely on the unlimited plan.


Cool cheers for the help guys

Sideface
7567 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1038378 7-May-2014 14:46
Send private message

TimA:
Sideface: HAPPY:
For the past year I have been on VF cable 50/2Mbps with cable Sky. I always maxed out on local VF speed tests, and got good performance with international connections (typically 90% of bandwidth). No Sky or POTS problems. Happy Camper.

UNHAPPY:
Since my automatic "upgrade" from 500GB "Entertain" to "Unlimited" on May 1, my international speeds have turned to custard (same times, same sites, same hosts, same proxies, same software, same hardware, no P2P).
I am now getting ADSL-like internet speeds, typically 25% of bandwidth, with frequent drop-outs.
My Sky TV has started to stutter and freeze, for the first time ever - VF speed tests at these times are typically 30/1 - this is the first time I have ever had a drop in VF speed tests.

This has now been going on for four days - is there any point in complaining, or should I wait and see?


Non related, Otherwise the forums would be light up with people with the same issues. I would think its more to do with your node maybe there is a fault there. Would you mind logging a ticket with us to look further into?


HAPPY AGAIN:
The plot thickens smile ...

Just as I was about to contact Vodafone about my Sky TV problems (see above), VF phoned me, stating that they had remotely detected a problem with my T-Box - a failed firmware upgrade which had been attempted overnight in early May.
The VF technician called today, and manually upgraded the firmware. Now our cable TV works perfectly, without stuttering or freezing.
International internet speeds have improved over the last 2 days (before the tech arrived).

So was my problem related to my data cap upgrade to unlimited, or to the failed firmware upgrade, or were the Internet Gods angry?

PS  The VF tech told me that a number of T-Boxes, in randomly scattered locations, have failed the recent firmware upgrade, for reasons unknown.




Sideface


Coil
6614 posts

Uber Geek
Inactive user


  #1038381 7-May-2014 14:50
Send private message

Sideface:
TimA:
Sideface: HAPPY:
For the past year I have been on VF cable 50/2Mbps with cable Sky. I always maxed out on local VF speed tests, and got good performance with international connections (typically 90% of bandwidth). No Sky or POTS problems. Happy Camper.

UNHAPPY:
Since my automatic "upgrade" from 500GB "Entertain" to "Unlimited" on May 1, my international speeds have turned to custard (same times, same sites, same hosts, same proxies, same software, same hardware, no P2P).
I am now getting ADSL-like internet speeds, typically 25% of bandwidth, with frequent drop-outs.
My Sky TV has started to stutter and freeze, for the first time ever - VF speed tests at these times are typically 30/1 - this is the first time I have ever had a drop in VF speed tests.

This has now been going on for four days - is there any point in complaining, or should I wait and see?


Non related, Otherwise the forums would be light up with people with the same issues. I would think its more to do with your node maybe there is a fault there. Would you mind logging a ticket with us to look further into?


HAPPY AGAIN:
The plot thickens smile ...

Just as I was about to contact Vodafone about my Sky TV problems (see above), VF phoned me, stating that they had remotely detected a problem with my T-Box - a failed firmware upgrade which had been attempted overnight in early May.
The VF technician called today, and manually upgraded the firmware. Now our cable TV works perfectly, without stuttering or freezing.
International internet speeds have improved over the last 2 days (before the tech arrived).

So was my problem related to my data cap upgrade to unlimited, or to the failed firmware upgrade, or were the Internet Gods angry?

PS  The VF tech told me that a number of T-Boxes, in randomly scattered locations, have failed the recent firmware upgrade, for reasons unknown.


Yes recent firmware had a looping bug. The Internet gods were not happy as we have not sacrificed many noobs to them recently. The ritual took place yesterday.
But your cable node might have been under load or had a fault. Who knows.

1 | ... | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... | 24
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10


Nanogirl Labs Launches Creator Project
Posted 28-Jul-2022 17:05


Marvel Snap Launches as an Action Collectible Card Game
Posted 26-Jul-2022 17:46


Jabra Talk 65 Review
Posted 26-Jul-2022 17:31


Huawei Watch D Review
Posted 26-Jul-2022 17:26


Huawei Introduces Watch Fit 2
Posted 14-Jul-2022 17:06


Huawei Launches Watch D in New Zealand
Posted 14-Jul-2022 17:05









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup