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BDFL - Memuneh
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  Reply # 1037757 6-May-2014 15:07
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I think the pricing is the same, only difference is install and equipment.





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  Reply # 1037789 6-May-2014 15:46
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Have been on unlimited a few days now. Haven't noticed any drop in throughput (so nice downstream speeds as usual).

I just like the fact I no longer worry about the monthly cap and somewhat annoying (fictitious) metering calculations.

 
 
 
 


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  Reply # 1037795 6-May-2014 15:53
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Probably a dumb question, would this selection be correct for an existing naked vdsl2 broadband connection?


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  Reply # 1037803 6-May-2014 16:02
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JamesL: Probably a dumb question, would this selection be correct for an existing naked vdsl2 broadband connection?



its asking you if you have a phone currently. If you have one select the first option. If you dont have a phone select option 2 if you have no copper line select 3.

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  Reply # 1037806 6-May-2014 16:08
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I know what its asking, just clarifying as the terminology used is often interchanged e.g. phone connection


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  Reply # 1037831 6-May-2014 16:49
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Hi,
Been a bit slow on this change reading posts here it seems the transfer is Automatic from Entertain to Unlimited checking my account I can't see any indication its changed:

My current Usage Meter shows
Entertain (SuperFast Broadband - Super Booster)

The summary Graph used to show 500 from memory now it shows up to 250GB

Also has the price dropped or is it imaginitis :)

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  Reply # 1037836 6-May-2014 16:55
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I requested a change from the 150G 130/10 cable plan to the unlimited plan yesterday, how long does it take to make the change? The person in the retention team said it'll be processed ASAP (as I requested), but I received a 'Getting Started' email order summary with my "Preferred Connection Date: 12/05/2014"

BDFL - Memuneh
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  Reply # 1037842 6-May-2014 16:59
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It doesn't sound right. It should be overnight or 48 hours for existing cable customers.




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  Reply # 1037846 6-May-2014 17:01
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That's what I thought too. Trying to get hold of someone that can help but it seems the call centre is swamped at the moment, been on hold for a while.

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  Reply # 1038159 7-May-2014 10:14
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Finally got through to someone who looked it up and agreed there was some confusion, but apparently the switch has happened already (although I thought I was going to receive notice when it went through). Weirdly I still have the Warpspeed 150G plan tied to my usage meter on the CustomerZone and it's still accumulating usage. I have a bad feeling I will be billed for extra data packs this month.

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  Reply # 1038170 7-May-2014 10:33
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eliema: Finally got through to someone who looked it up and agreed there was some confusion, but apparently the switch has happened already (although I thought I was going to receive notice when it went through). Weirdly I still have the Warpspeed 150G plan tied to my usage meter on the CustomerZone and it's still accumulating usage. I have a bad feeling I will be billed for extra data packs this month.


it will be prorated

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  Reply # 1038173 7-May-2014 10:38
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eliema: Weirdly I still have the Warpspeed 150G plan tied to my usage meter on the CustomerZone and it's still accumulating usage. I have a bad feeling I will be billed for extra data packs this month.


The usagemeter is wrong. Fixed that for you - check it again tomorrow. :)

You're definitely on the unlimited plan.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1038191 7-May-2014 11:07
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johnr: it will be prorated


NikT: The usagemeter is wrong. Fixed that for you - check it again tomorrow. :)

You're definitely on the unlimited plan.


Cool cheers for the help guys

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  Reply # 1038378 7-May-2014 14:46
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TimA:
Sideface: HAPPY:
For the past year I have been on VF cable 50/2Mbps with cable Sky. I always maxed out on local VF speed tests, and got good performance with international connections (typically 90% of bandwidth). No Sky or POTS problems. Happy Camper.

UNHAPPY:
Since my automatic "upgrade" from 500GB "Entertain" to "Unlimited" on May 1, my international speeds have turned to custard (same times, same sites, same hosts, same proxies, same software, same hardware, no P2P).
I am now getting ADSL-like internet speeds, typically 25% of bandwidth, with frequent drop-outs.
My Sky TV has started to stutter and freeze, for the first time ever - VF speed tests at these times are typically 30/1 - this is the first time I have ever had a drop in VF speed tests.

This has now been going on for four days - is there any point in complaining, or should I wait and see?


Non related, Otherwise the forums would be light up with people with the same issues. I would think its more to do with your node maybe there is a fault there. Would you mind logging a ticket with us to look further into?


HAPPY AGAIN:
The plot thickens smile ...

Just as I was about to contact Vodafone about my Sky TV problems (see above), VF phoned me, stating that they had remotely detected a problem with my T-Box - a failed firmware upgrade which had been attempted overnight in early May.
The VF technician called today, and manually upgraded the firmware. Now our cable TV works perfectly, without stuttering or freezing.
International internet speeds have improved over the last 2 days (before the tech arrived).

So was my problem related to my data cap upgrade to unlimited, or to the failed firmware upgrade, or were the Internet Gods angry?

PS  The VF tech told me that a number of T-Boxes, in randomly scattered locations, have failed the recent firmware upgrade, for reasons unknown.




Sideface


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  Reply # 1038381 7-May-2014 14:50
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Sideface:
TimA:
Sideface: HAPPY:
For the past year I have been on VF cable 50/2Mbps with cable Sky. I always maxed out on local VF speed tests, and got good performance with international connections (typically 90% of bandwidth). No Sky or POTS problems. Happy Camper.

UNHAPPY:
Since my automatic "upgrade" from 500GB "Entertain" to "Unlimited" on May 1, my international speeds have turned to custard (same times, same sites, same hosts, same proxies, same software, same hardware, no P2P).
I am now getting ADSL-like internet speeds, typically 25% of bandwidth, with frequent drop-outs.
My Sky TV has started to stutter and freeze, for the first time ever - VF speed tests at these times are typically 30/1 - this is the first time I have ever had a drop in VF speed tests.

This has now been going on for four days - is there any point in complaining, or should I wait and see?


Non related, Otherwise the forums would be light up with people with the same issues. I would think its more to do with your node maybe there is a fault there. Would you mind logging a ticket with us to look further into?


HAPPY AGAIN:
The plot thickens smile ...

Just as I was about to contact Vodafone about my Sky TV problems (see above), VF phoned me, stating that they had remotely detected a problem with my T-Box - a failed firmware upgrade which had been attempted overnight in early May.
The VF technician called today, and manually upgraded the firmware. Now our cable TV works perfectly, without stuttering or freezing.
International internet speeds have improved over the last 2 days (before the tech arrived).

So was my problem related to my data cap upgrade to unlimited, or to the failed firmware upgrade, or were the Internet Gods angry?

PS  The VF tech told me that a number of T-Boxes, in randomly scattered locations, have failed the recent firmware upgrade, for reasons unknown.


Yes recent firmware had a looping bug. The Internet gods were not happy as we have not sacrificed many noobs to them recently. The ritual took place yesterday.
But your cable node might have been under load or had a fault. Who knows.

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