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Topic # 143921 1-May-2014 15:17
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How do ex-TelstraClear customers on the cable network go about changing to a Vodafone plan? I'm interested in changing from the LightSpeed 40GB plan (ex-TelstraClear) to the newly announced Naked Cable Unlimited plan.

There's a "buy now" button on the plan page, however I'm reticent about using it, since as far as I understand the billing/account management for ex-TelstraClear customers is separate to that of Vodafone customers, and I'm concerned that I might create a new Vodafone account rather than modifying my existing account, and I'd like to avoid any account or billing related drama that might cause.

 

Apologies if this has been dealt with previously, I did search, but the most relevant thread related to xDSL and I believe this has some impact on the process.

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  Reply # 1034874 1-May-2014 15:17
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1034890 1-May-2014 15:22
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Others may correct me, but as far as I am aware, you go onto the equivalent cable plan - these are under a different menu.

https://www.vodafone.co.nz/broadband/naked-high-speed-cable/


Don't forget the two checkboxes underneath, - upgrade your speed and $30 off.

I also find it better to call a CSR as they will be able to review what you have and work out an ideal package for you.  For example, if you are on account or in contract still.





Software Engineer

 


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  Reply # 1034903 1-May-2014 15:40
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crippledsmurf:
How do ex-TelstraClear customers on the cable network go about changing to a Vodafone plan? ...

Phone them and ask for a call-back (be prepared to wait - they'll be very busy right now)
I switched from TC to VF cable - whilst on contract - in 2 days with no problems - and a hugely increased data cap smile




Sideface




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  Reply # 1034908 1-May-2014 15:44
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Cheers for the assistance everyone. I will give them a ring :)

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  Reply # 1034929 1-May-2014 16:00
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I just gave them a call to go from 150GB to Unlimited. Got through pretty quickly and managed to avoid having to sign up for a new 12 month contract. No complaints here. One thing to note is that they said it may take up to 10 working to days for the change to take affect. Keep an eye on your usage meter :)

Brumfondl







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Reply # 1034944 1-May-2014 16:42
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Job Done

Rang the number on the bottom of the page for the plans. Initially got the wrong team, but was quickly transferred and on hold for less than ten minutes. :) Explained that I was ex-TelstraClear and looking to upgrade without having an existing On Account plan of any kind.

Request for modem upgrade filed with the right people and I should have a new install in 7 - 10 days.

I'm now on a 12 month contract, which I'm OK with as I wasn't planning a change in this timeframe anyway.

I was pleasantly surprised how quick and easy that was. Hopefully the install goes just as well. I was expecting the worst given the experience I had with Mobile Broadband and what I believe was the first generation Vodem device (Hauwei E220) several years ago, but was presently surprised

We see a lot of threads complaining (often justifiably) about poor service from ISPs, so I thought I'd document my experience, which has been decent thus far. I'll update this thread again after the install to share my install experience (if noteworthy) and my observations about the performance of the upgraded connection and new modem.

Does anyone happen to know the model of the new modem Vodafone are using?

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  Reply # 1034984 1-May-2014 18:15
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3G has changed since the E220, Now that is going back




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  Reply # 1035116 1-May-2014 19:57
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Indeed it is, all the way back to 2008 when $59.95 a month on a 24 month term bought you a data connection (GRPS or UMTS if you were in the right place) and a 1GB cap at 50c/MB overage charge. It was as a result of this the meaning of the term "bill shock"  became very clear to me when I went over my cap by ~1GB and recieved a bill for ~$570, which caused a considerable change in the complexion of 19-year-old me.  Paid in full and exited my contract early for fear of that ever happening again.

It's a very different market now.

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  Reply # 1035126 1-May-2014 20:26
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Heh, I still remember when 1GB of (mobile) data was a "huge" amount back in 2006!

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  Reply # 1035250 2-May-2014 08:41

Glad to hear folks are so keen on the unlimited plans - for any other VF cable (or exTCL) customers looking to do the same, 0508 888 800 is the right number. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1035277 2-May-2014 08:59
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Hey, I just upgraded from Lightwave 60 to the new Ultra Fast Naked Broadband - Cable 80G plan which is now faster (50Mbps). However I'm not entirely sure if I need to reboot the Motorola SURFboard for the new speed changes to take effect when the next billing cycle rolls around? 

Also looking at the technical specifications the maximum download speed is up to 38Mbps. I'm I suppose to be getting a new cable broadband gateway device? 

 

 

 

 






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  Reply # 1035291 2-May-2014 09:23

jimbob79: Hey, I just upgraded from Lightwave 60 to the new Ultra Fast Naked Broadband - Cable 80G plan which is now faster (50Mbps). However I'm not entirely sure if I need to reboot the Motorola SURFboard for the new speed changes to take effect when the next billing cycle rolls around? 

Also looking at the technical specifications the maximum download speed is up to 38Mbps. I'm I suppose to be getting a new cable broadband gateway device?


Hi jimbob,

 I responded to your post in the unlimited thread as well - the Motorola SurfBoard SB5101 is not capable of the 50Mbps speeds, you'll need to have your modem swapped out for the DOCSIS3.0 Cisco DPC3008 cable modem. Did the sales rep not book this in with you when you switched plans?

Feel free to flick me a PM if not & I'll get the ball rolling.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1035296 2-May-2014 09:32
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NikT:
jimbob79: Hey, I just upgraded from Lightwave 60 to the new Ultra Fast Naked Broadband - Cable 80G plan which is now faster (50Mbps). However I'm not entirely sure if I need to reboot the Motorola SURFboard for the new speed changes to take effect when the next billing cycle rolls around? 

Also looking at the technical specifications the maximum download speed is up to 38Mbps. I'm I suppose to be getting a new cable broadband gateway device?


Hi jimbob,

 I responded to your post in the unlimited thread as well - the Motorola SurfBoard SB5101 is not capable of the 50Mbps speeds, you'll need to have your modem swapped out for the DOCSIS3.0 Cisco DPC3008 cable modem. Did the sales rep not book this in with you when you switched plans?

Feel free to flick me a PM if not & I'll get the ball rolling.


No, the CSR did not mentioned it. I only realised it this morning and my billing cycle rolls over tomorrow.  I'm on hold to VF now 25 minutes and counting. I'll flick you a PM in about 5 mins if I don't get through. 





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  Reply # 1035298 2-May-2014 09:39
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Sideface:
Phone them and ask for a call-back (be prepared to wait - they'll be very busy right now)


Not for TCL customers - no call-back option currently in place for that particular number...

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  Reply # 1035302 2-May-2014 09:53
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r2b2:
Sideface:
Phone them and ask for a call-back (be prepared to wait - they'll be very busy right now)


Not for TCL customers - no call-back option currently in place for that particular number...


I got through to VF after 30mins and the CSR agent was unable to access my account details because it's on the "old system". Getting a called back on my mobile in the next hour.







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