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1315 posts

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  Reply # 1035315 2-May-2014 10:08

jimbob79:
r2b2:
Sideface:
Phone them and ask for a call-back (be prepared to wait - they'll be very busy right now)


Not for TCL customers - no call-back option currently in place for that particular number...


I got through to VF after 30mins and the CSR agent was unable to access my account details because it's on the "old system". Getting a called back on my mobile in the next hour.




Oh dear. Sorry about that. Which number did you call? The exTCL CRM is not an 'old system' at all, if anything quite the opposite.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1035320 2-May-2014 10:13
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NikT:
jimbob79:
r2b2:
Sideface:
Phone them and ask for a call-back (be prepared to wait - they'll be very busy right now)


Not for TCL customers - no call-back option currently in place for that particular number...


I got through to VF after 30mins and the CSR agent was unable to access my account details because it's on the "old system". Getting a called back on my mobile in the next hour.




Oh dear. Sorry about that. Which number did you call? The exTCL CRM is not an 'old system' at all, if anything quite the opposite.


0800 438 448





 
 
 
 


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  Reply # 1035322 2-May-2014 10:18

Ah - that's the ex-iHug number (0800 GET IHUG). 0508 888 800 will get you through to the right place first time for cable.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1035325 2-May-2014 10:31
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NikT: Ah - that's the ex-iHug number (0800 GET IHUG). 0508 888 800 will get you through to the right place first time for cable.


It's all sorted now. Thanks for your assistance. New modem is the post or posted.

Apparently it's a "Huawei cable modem" unless I miss herd that, I thought it was going to be Cisco???. I don't really care about the brand as long as it's performs well and reliable.




Regarding the number I got it from the VF website: http://www.vodafone.co.nz/broadband/naked-high-speed-cable/

 

Already a Vodafone fixed line and broadband customer?

 

You can add to or change your services in My Vodafone – or call us on 0800 438 448.

 








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  Reply # 1035330 2-May-2014 10:48
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jimbob79:
NikT: Ah - that's the ex-iHug number (0800 GET IHUG). 0508 888 800 will get you through to the right place first time for cable.


It's all sorted now. Thanks for your assistance. New modem is the post or posted.

Apparently it's a "Huawei cable modem" unless I miss herd that, I thought it was going to be Cisco???. I don't really care about the brand as long as it's performs well and reliable.


NikT will probably come back fairly quick but I think the Huawei modem is used for VSDL and you should in fact have a Cisco cable modem. So perhaps they haven't given you the right thing at all if you are a cable customer.... (Cable modems aren't posted out - they require a technician visit to install)

1315 posts

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  Reply # 1035331 2-May-2014 10:48

jimbob79:
NikT: Ah - that's the ex-iHug number (0800 GET IHUG). 0508 888 800 will get you through to the right place first time for cable.


It's all sorted now. Thanks for your assistance. New modem is the post or posted.

Apparently it's a "Huawei cable modem" unless I miss herd that, I thought it was going to be Cisco???. I don't really care about the brand as long as it's performs well and reliable.


Er. I suspect this may not be sorted, as we need to actually send a technician around to your house to install the DPC3008. Could you please send me a DM with your account number?




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1035334 2-May-2014 10:56
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r2b2:
jimbob79:
NikT: Ah - that's the ex-iHug number (0800 GET IHUG). 0508 888 800 will get you through to the right place first time for cable.


It's all sorted now. Thanks for your assistance. New modem is the post or posted.

Apparently it's a "Huawei cable modem" unless I miss herd that, I thought it was going to be Cisco???. I don't really care about the brand as long as it's performs well and reliable.


NikT will probably come back fairly quick but I think the Huawei modem is used for VSDL and you should in fact have a Cisco cable modem. So perhaps they haven't given you the right thing at all if you are a cable customer.... (Cable modems aren't posted out - they require a technician visit to install)


I'll just wait and see what comes in the post I guess. Oh what fun.... I don't care if it's the wrong device as my internet speed is not crucial to me. If it is the wrong device I would like to see a speedy resolution in getting the correct device before some tech guy comes knocking on my door asking/demanding for the old Motorola modem.  





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  Reply # 1035336 2-May-2014 11:02
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NikT:
jimbob79:
NikT: Ah - that's the ex-iHug number (0800 GET IHUG). 0508 888 800 will get you through to the right place first time for cable.


It's all sorted now. Thanks for your assistance. New modem is the post or posted.

Apparently it's a "Huawei cable modem" unless I miss herd that, I thought it was going to be Cisco???. I don't really care about the brand as long as it's performs well and reliable.


Er. I suspect this may not be sorted, as we need to actually send a technician around to your house to install the DPC3008. Could you please send me a DM with your account number?


I've PM you.





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  Reply # 1035526 2-May-2014 15:32
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Not sure if it has been mentioned but I noticed you want to go to a naked plan. I tried this but wasn't allowed as my landline was in a 12 month contract, something to watch out for :)



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  Reply # 1037016 5-May-2014 14:05
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Just a quick update to say I have recieved a date for a technician to visit. I presume  this is to swap the old Motarola modem for the new Vodafone Station mentioned in the documentation for my order. All going well my installation should be done on Monday of next week.

If there's anything specific people want tested or reviewed in relation to the performance, or the modem, let me know and I'll attempt to do so.

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  Reply # 1037444 6-May-2014 00:24
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Do you have netflix/hulu? Keen to know if smartdns like unblockus will work withouth buffering? If you have ps3/ps4 to test that would awesome!

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  Reply # 1037471 6-May-2014 01:41
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crippledsmurf: Just a quick update to say I have recieved a date for a technician to visit. I presume  this is to swap the old Motarola modem for the new Vodafone Station mentioned in the documentation for my order. All going well my installation should be done on Monday of next week.

If there's anything specific people want tested or reviewed in relation to the performance, or the modem, let me know and I'll attempt to do so.


On Cable it won't be a station, I think the most recent one is the Netcomm NF5 for the router, As mentioned previously the cable modem will be upgraded to a Cisco DPC3008




Perpetually undecided.



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  Reply # 1037507 6-May-2014 08:22
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My mistake. I had in fact seen the references to to a Cisco device, but hadn't seen that model number. Having just re-read the PDF included with the Getting Started e-mail, I see it actually makes reference to the HomeHub  which appears to be a VDSL device, but also mentions installing DOCSIS3, so I assume that I will in fact receive a cable modem, and that the references to the HomeHub come from the fact that the e-mail is probably derived from a template

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  Reply # 1038285 7-May-2014 12:45
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Just had my Motorola upgraded to Cisco DPC3008 and the broadband plan has been migrated from 60G to 80G, effective as of today. However the speed has stayed the same, 14.72Mbps Down & 1.93Mpbs Up. The tech guy from Downer seemed a bit confused as-well. He recommended leaving it a few hours before giving VF a call.

I'll see if there is a improvement this evening.

Note: the test was speed test was conducted via a traditional hard-wire Ethernet cable and not the WiFi before we get on the subject of network topology.





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  Reply # 1038338 7-May-2014 13:30

jimbob79: Just had my Motorola upgraded to Cisco DPC3008 and the broadband plan has been migrated from 60G to 80G, effective as of today. However the speed has stayed the same, 14.72Mbps Down & 1.93Mpbs Up. The tech guy from Downer seemed a bit confused as-well. He recommended leaving it a few hours before giving VF a call.

I'll see if there is a improvement this evening.

Note: the test was speed test was conducted via a traditional hard-wire Ethernet cable and not the WiFi before we get on the subject of network topology.


Just had a look, and you should definitely be provisioned on 50/2 now if you weren't before. If you don't have any luck after a reboot, it would be worth speaking with the faults team on 0508 888 800 to find out what's up.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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