Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
595 posts

Ultimate Geek
+1 received by user: 159


  Reply # 1038573 7-May-2014 20:06
One person supports this post
Send private message

jimbob79: Just had my Motorola upgraded to Cisco DPC3008 and the broadband plan has been migrated from 60G to 80G, effective as of today. However the speed has stayed the same, 14.72Mbps Down & 1.93Mpbs Up. The tech guy from Downer seemed a bit confused as-well. He recommended leaving it a few hours before giving VF a call.

I'll see if there is a improvement this evening.

Note: the test was speed test was conducted via a traditional hard-wire Ethernet cable and not the WiFi before we get on the subject of network topology.


Woops. Completely forgot that I have QoS enabled on my WRT54GL router, just bumped it up to 51200Kbps and now I get avg. download speed of about 29~32Mbps. Not quite the fall noise of the expected 50Mbps. I guess I need to check the hardware specification of my Linksys router. 





595 posts

Ultimate Geek
+1 received by user: 159


  Reply # 1040758 9-May-2014 12:21
Send private message


Just a heads up. VF still having a little bit of problem with new revised pricing plan. Just received this automated email confirming the $30 discount but it's based on the previous price plan. I've confirmed with VF that email is wrong, it should be $55 and not $65.






 
 
 
 


3 posts

Wannabe Geek


  Reply # 1041999 12-May-2014 10:02
Send private message

We are getting our new modem installed next week, we have an old wi-fi router - bought about 6 years ago, can't remember the make/model but it's the small one in this image


Will we need to get a new one to get the best from the new modem?

ETA - it's a Belkin 802.11g bought in 2008



24 posts

Geek
+1 received by user: 3


  Reply # 1042259 12-May-2014 13:25
Send private message

When does a plan change take effect?

I'm currently on cable with an old Motorola SurfBoard. The usage metre still identifies me as being on the TCL LightSpeed 40GB plan and as I'm over my cap I am recieving notifications about my overuse as normal. I have a modem upgrade scheduled for today, so I'm just wondering if unlimited starts once the new modem is in place, or if I need to wait until the next billing cycle begins (the 18th, from memory), or if in fact I should be unlimited now, and something has gone awry?

It's probably not the latter, I'm just excited for upgrades :)

595 posts

Ultimate Geek
+1 received by user: 159


  Reply # 1042340 12-May-2014 14:20
Send private message

crippledsmurf: When does a plan change take effect?

I'm currently on cable with an old Motorola SurfBoard. The usage metre still identifies me as being on the TCL LightSpeed 40GB plan and as I'm over my cap I am recieving notifications about my overuse as normal. I have a modem upgrade scheduled for today, so I'm just wondering if unlimited starts once the new modem is in place, or if I need to wait until the next billing cycle begins (the 18th, from memory), or if in fact I should be unlimited now, and something has gone awry?

It's probably not the latter, I'm just excited for upgrades :)


My new plan was upgraded on the day that the new modem was installed. I pay a prorate payment for the old plan and pay a proportion of the new plan. When it comes to the end of the billing month there should be no over lap. But be vigilante as I have been stung in the pass with a double payment for two overlapping plans.





550 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1042363 12-May-2014 15:00
Send private message

jimbob79:
crippledsmurf: When does a plan change take effect?

I'm currently on cable with an old Motorola SurfBoard. The usage metre still identifies me as being on the TCL LightSpeed 40GB plan and as I'm over my cap I am recieving notifications about my overuse as normal. I have a modem upgrade scheduled for today, so I'm just wondering if unlimited starts once the new modem is in place, or if I need to wait until the next billing cycle begins (the 18th, from memory), or if in fact I should be unlimited now, and something has gone awry?

It's probably not the latter, I'm just excited for upgrades :)


My new plan was upgraded on the day that the new modem was installed. I pay a prorate payment for the old plan and pay a proportion of the new plan. When it comes to the end of the billing month there should be no over lap. But be vigilante as I have been stung in the pass with a double payment for two overlapping plans.


When I changed plans to the new Red plans, the plan itself was updated straight away IIRC but the speed increase only came in once the new modem was installed (obviously :) )



24 posts

Geek
+1 received by user: 3


  Reply # 1042454 12-May-2014 16:21
Send private message

Update #2:
New modem has just been installed. Internet is working and "feels" snappy as it always has:

SpeedTest result:
To Snap (ChCh)
15 down 2 up
To Vodafone AU (Sydney)


I can't remember what the old speeds were, so I can't say if these are an improvement or not. I did do a pre-change speed-test but now can't find the image. The usage metre still reports the name of my old plan, though I do appreciate that it's just about 4:30 and it may take some time for things to be updated.

3 posts

Wannabe Geek


  Reply # 1042521 12-May-2014 17:46
Send private message

crippledsmurf: Update #2:
New modem has just been installed. Internet is working and "feels" snappy as it always has:

SpeedTest result:
To Snap (ChCh)
15 down 2 up
To Vodafone AU (Sydney)


I can't remember what the old speeds were, so I can't say if these are an improvement or not. I did do a pre-change speed-test but now can't find the image. The usage metre still reports the name of my old plan, though I do appreciate that it's just about 4:30 and it may take some time for things to be updated.


These look like your old plan stats, as they are pretty much what I am getting at the moment pre-change





1249 posts

Uber Geek
+1 received by user: 425

Trusted

  Reply # 1042920 13-May-2014 11:59

crippledsmurf: Update #2:
New modem has just been installed. Internet is working and "feels" snappy as it always has:

SpeedTest result:
To Snap (ChCh)
15 down 2 up
To Vodafone AU (Sydney)


I can't remember what the old speeds were, so I can't say if these are an improvement or not. I did do a pre-change speed-test but now can't find the image. The usage metre still reports the name of my old plan, though I do appreciate that it's just about 4:30 and it may take some time for things to be updated.


You should be on 50/2 now, could you please let me know if the speeds haven't increased yet?




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




24 posts

Geek
+1 received by user: 3


  Reply # 1042937 13-May-2014 12:08
3 people support this post
Send private message

Hi

Last night at around midnight they very definitely did  increase :) The usage metre also now shows that I am on the Entertain plan, and appears to be as it should for someone on my plan based on the screenshots posted by others who are, so as far as I'm aware, all is now well.

Thanks for your help everyone

D.W

389 posts

Ultimate Geek
+1 received by user: 50


  Reply # 1043445 14-May-2014 09:38
Send private message

I contacted Vodafone on 7/8 May to transfer from Telstraclear lightspeed 60GB to new 80GB cable plan + $29 mobile open term.

Mostly a smooth process, however I did receive an email at midnight stating:

"There's a problem with the mobile number you nominated to get the monthly
discount on your home broadband plan.

Unfortunately we haven't been able to validate the Vodafone On Account phone
number (xxxxxxxxxx) that you entered to get the monthly discount off your home
broadband plan.

What does this mean?
This means that you'll pay the non-discounted monthly fee below for your
broadband plan."

I then received a call this morning asking for some details which I had already provided by email, and the mobile transfer is now scheduled for 20 May. Hopefully that does not affect my first billing for the broadband.

The email confirmation for the mobile transfer also stated: "We have loaded a $500 mandatory credit limit against your connection 021 xxx xxxx. This is part of the terms and conditions you agreed to when signing up online."

Given I didn't sign up online, this is certainly not something I agreed to, and was never mentioned during any phone call with Vodafone, so I would hope this isn't as 'mandatory' as they say.

{Mod Edit SB - removed number}

 

 

D.W

389 posts

Ultimate Geek
+1 received by user: 50


  Reply # 1046023 16-May-2014 07:56
Send private message

D.W:

The email confirmation for the mobile transfer also stated: "We have loaded a $500 mandatory credit limit against your connection 021 [removed]. This is part of the terms and conditions you agreed to when signing up online."

Given I didn't sign up online, this is certainly not something I agreed to, and was never mentioned during any phone call with Vodafone, so I would hope this isn't as 'mandatory' as they say.

 



2 days so far and no response to my email querying this (which was replied to stating I would receive a response within 24 hours).

1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

How Oppo shakes New Zealand’s phone market
Posted 22-Aug-2017 18:32


Recognition for top small business advisors
Posted 22-Aug-2017 17:23


OPPO R11 dual 20MP camera phone debuts in New Zealand
Posted 22-Aug-2017 15:45


Intel introduces new 8th Generation processors
Posted 21-Aug-2017 19:02


Trend Micro launches Home Network Security
Posted 21-Aug-2017 18:38


Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.