How Do TelstraClear Cable Customers Change To Vodafone Plans?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › How Do TelstraClear Cable Customers Change To Vodafone Plans?

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jimbob79

673 posts

Ultimate Geek

#1038573 7-May-2014 20:06

jimbob79: Just had my Motorola upgraded to Cisco DPC3008 and the broadband plan has been migrated from 60G to 80G, effective as of today. However the speed has stayed the same, 14.72Mbps Down & 1.93Mpbs Up. The tech guy from Downer seemed a bit confused as-well. He recommended leaving it a few hours before giving VF a call.

I'll see if there is a improvement this evening.

Note: the test was speed test was conducted via a traditional hard-wire Ethernet cable and not the WiFi before we get on the subject of network topology.

Woops. Completely forgot that I have QoS enabled on my WRT54GL router, just bumped it up to 51200Kbps and now I get avg. download speed of about 29~32Mbps. Not quite the fall noise of the expected 50Mbps. I guess I need to check the hardware specification of my Linksys router.

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jimbob79

673 posts

Ultimate Geek

#1040758 9-May-2014 12:21

Just a heads up. VF still having a little bit of problem with new revised pricing plan. Just received this automated email confirming the $30 discount but it's based on the previous price plan. I've confirmed with VF that email is wrong, it should be $55 and not $65.

Gatto

10 posts

Wannabe Geek

#1041999 12-May-2014 10:02

We are getting our new modem installed next week, we have an old wi-fi router - bought about 6 years ago, can't remember the make/model but it's the small one in this image

Will we need to get a new one to get the best from the new modem?

ETA - it's a Belkin 802.11g bought in 2008

crippledsmurf

24 posts

Geek

#1042259 12-May-2014 13:25

When does a plan change take effect?

I'm currently on cable with an old Motorola SurfBoard. The usage metre still identifies me as being on the TCL LightSpeed 40GB plan and as I'm over my cap I am recieving notifications about my overuse as normal. I have a modem upgrade scheduled for today, so I'm just wondering if unlimited starts once the new modem is in place, or if I need to wait until the next billing cycle begins (the 18th, from memory), or if in fact I should be unlimited now, and something has gone awry?

It's probably not the latter, I'm just excited for upgrades :)

jimbob79

673 posts

Ultimate Geek

#1042340 12-May-2014 14:20

crippledsmurf: When does a plan change take effect?

I'm currently on cable with an old Motorola SurfBoard. The usage metre still identifies me as being on the TCL LightSpeed 40GB plan and as I'm over my cap I am recieving notifications about my overuse as normal. I have a modem upgrade scheduled for today, so I'm just wondering if unlimited starts once the new modem is in place, or if I need to wait until the next billing cycle begins (the 18th, from memory), or if in fact I should be unlimited now, and something has gone awry?

It's probably not the latter, I'm just excited for upgrades :)

My new plan was upgraded on the day that the new modem was installed. I pay a prorate payment for the old plan and pay a proportion of the new plan. When it comes to the end of the billing month there should be no over lap. But be vigilante as I have been stung in the pass with a double payment for two overlapping plans.

r2b2

571 posts

Ultimate Geek

#1042363 12-May-2014 15:00

jimbob79:
crippledsmurf: When does a plan change take effect?

I'm currently on cable with an old Motorola SurfBoard. The usage metre still identifies me as being on the TCL LightSpeed 40GB plan and as I'm over my cap I am recieving notifications about my overuse as normal. I have a modem upgrade scheduled for today, so I'm just wondering if unlimited starts once the new modem is in place, or if I need to wait until the next billing cycle begins (the 18th, from memory), or if in fact I should be unlimited now, and something has gone awry?

It's probably not the latter, I'm just excited for upgrades :)

My new plan was upgraded on the day that the new modem was installed. I pay a prorate payment for the old plan and pay a proportion of the new plan. When it comes to the end of the billing month there should be no over lap. But be vigilante as I have been stung in the pass with a double payment for two overlapping plans.

When I changed plans to the new Red plans, the plan itself was updated straight away IIRC but the speed increase only came in once the new modem was installed (obviously :) )

crippledsmurf

24 posts

Geek

#1042454 12-May-2014 16:21

Update #2:
New modem has just been installed. Internet is working and "feels" snappy as it always has:

SpeedTest result:
To Snap (ChCh)
15 down 2 up

To Vodafone AU (Sydney)

I can't remember what the old speeds were, so I can't say if these are an improvement or not. I did do a pre-change speed-test but now can't find the image. The usage metre still reports the name of my old plan, though I do appreciate that it's just about 4:30 and it may take some time for things to be updated.

Gatto

10 posts

Wannabe Geek

#1042521 12-May-2014 17:46

crippledsmurf: Update #2:
New modem has just been installed. Internet is working and "feels" snappy as it always has:

SpeedTest result:
To Snap (ChCh)

To Vodafone AU (Sydney)

I can't remember what the old speeds were, so I can't say if these are an improvement or not. I did do a pre-change speed-test but now can't find the image. The usage metre still reports the name of my old plan, though I do appreciate that it's just about 4:30 and it may take some time for things to be updated.

These look like your old plan stats, as they are pretty much what I am getting at the moment pre-change

NikT

1710 posts

Uber Geek

Trusted

#1042920 13-May-2014 11:59

crippledsmurf: Update #2:
New modem has just been installed. Internet is working and "feels" snappy as it always has:

SpeedTest result:
To Snap (ChCh)

To Vodafone AU (Sydney)

I can't remember what the old speeds were, so I can't say if these are an improvement or not. I did do a pre-change speed-test but now can't find the image. The usage metre still reports the name of my old plan, though I do appreciate that it's just about 4:30 and it may take some time for things to be updated.

You should be on 50/2 now, could you please let me know if the speeds haven't increased yet?

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

crippledsmurf

24 posts

Geek

#1042937 13-May-2014 12:08

Hi

Last night at around midnight they very definitely did increase :) The usage metre also now shows that I am on the Entertain plan, and appears to be as it should for someone on my plan based on the screenshots posted by others who are, so as far as I'm aware, all is now well.

Thanks for your help everyone

D.W

684 posts

Ultimate Geek

#1043445 14-May-2014 09:38

I contacted Vodafone on 7/8 May to transfer from Telstraclear lightspeed 60GB to new 80GB cable plan + $29 mobile open term.

Mostly a smooth process, however I did receive an email at midnight stating:

"There's a problem with the mobile number you nominated to get the monthly
discount on your home broadband plan.

Unfortunately we haven't been able to validate the Vodafone On Account phone
number (xxxxxxxxxx) that you entered to get the monthly discount off your home
broadband plan.

What does this mean?
This means that you'll pay the non-discounted monthly fee below for your
broadband plan."

I then received a call this morning asking for some details which I had already provided by email, and the mobile transfer is now scheduled for 20 May. Hopefully that does not affect my first billing for the broadband.

The email confirmation for the mobile transfer also stated: "We have loaded a $500 mandatory credit limit against your connection 021 xxx xxxx. This is part of the terms and conditions you agreed to when signing up online."

Given I didn't sign up online, this is certainly not something I agreed to, and was never mentioned during any phone call with Vodafone, so I would hope this isn't as 'mandatory' as they say.

{Mod Edit SB - removed number}

D.W

684 posts

Ultimate Geek

#1046023 16-May-2014 07:56

D.W:

The email confirmation for the mobile transfer also stated: "We have loaded a $500 mandatory credit limit against your connection 021 [removed]. This is part of the terms and conditions you agreed to when signing up online."

Given I didn't sign up online, this is certainly not something I agreed to, and was never mentioned during any phone call with Vodafone, so I would hope this isn't as 'mandatory' as they say.

2 days so far and no response to my email querying this (which was replied to stating I would receive a response within 24 hours).

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