Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2664 posts

Uber Geek
+1 received by user: 1131


Topic # 143925 1-May-2014 18:36
6 people support this post
Send private message

From a lifetime Telecom customer took the plunge from ADSL and changed to VF's VDSL offering, which now is unlimited as a bonus.

After reading all the horror stories was prepared for the worst but found the whole process and the end result amazing.  Sales and support at the call centre was easy to get hold of, all knowledgeable people who quickly got me the answers I was after.  Call-backs exactly as promised (I know!!) clear communication around the install, and the Chorus tech who did the install was nothing short of a absolute professional who made sure everything was working before he left and even made a few tweaks in the junction to sort out some not so great wiring from the original job.  

Everything just connected and worked.  

Speeds have gone from 11/1 (down & up) to around 30/10, and that's even over Wifi. Positively flying by comparison. 

Often only see complaints posted, thought a pat on the back and a thanks was in order for a change.




Always be yourself, unless you can be Batman, then always be the Batman



Create new topic
5356 posts

Uber Geek
+1 received by user: 225

Trusted
Geekzone
Subscriber

  Reply # 1034998 1-May-2014 18:36
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



698 posts

Ultimate Geek
+1 received by user: 399

Trusted

  Reply # 1035380 2-May-2014 12:16
Send private message

Thanks for the great feedback, I'm thrilled to hear everything went according to plan. :)

Also just wanted to say you've basically described the vast majority of our users' experiences when switching over to us. It is just really rare for people to comment when things go the way they should, so you always hear about the ones where things don't.

Thanks again for taking the time for letting us know about your experience.




 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1035388 2-May-2014 12:31
Send private message

Good to hear enjoy :)

430 posts

Ultimate Geek
+1 received by user: 67

Subscriber

  Reply # 1036031 3-May-2014 15:59
Send private message

is there anything for long time customers on cable that dont have an ON account mobile plan. id be up for a plan change if i could get it at account prices, (I have been a customer since 128k Cable)





4997 posts

Uber Geek
+1 received by user: 1393

Trusted

  Reply # 1036034 3-May-2014 16:10
Send private message

phantomdb: is there anything for long time customers on cable that dont have an ON account mobile plan. id be up for a plan change if i could get it at account prices, (I have been a customer since 128k Cable)


Hi, Someone had a similar question a while back.
Nope we can not tailor plans.

Cheers





Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

How Oppo shakes New Zealand’s phone market
Posted 22-Aug-2017 18:32


Recognition for top small business advisors
Posted 22-Aug-2017 17:23


OPPO R11 dual 20MP camera phone debuts in New Zealand
Posted 22-Aug-2017 15:45


Intel introduces new 8th Generation processors
Posted 21-Aug-2017 19:02


Trend Micro launches Home Network Security
Posted 21-Aug-2017 18:38


Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.