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  Reply # 1036534 4-May-2014 18:02
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Thanks John...I thought I had that right! You may want to let your CSR know last night - the one I spoke to, while polite, was insistent that the rates were different.

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Reply # 1036536 4-May-2014 18:05
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quickymart: Thanks John...I thought I had that right! You may want to let your CSR know last night - the one I spoke to, while polite, was insistent that the rates were different.


They would be reading what is on the Vodafone NZ site, I query why you are asking this and have you got a charged call to a US number on your invoice?

Something must of made you query this

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  Reply # 1036603 4-May-2014 19:58
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Part of the reason why calling a mobile in the US is treated the same as calling a landline is that they charge mobile users for both making AND receiving calls. That said, these days most US mobile plans tend to have unlimited bundled calling. And as mentioned previously, mobiles do not have special prefixes like 021, 027, etc as we have here so it's hard to differentiate between a mobile number and a landline number.




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  Reply # 1036604 4-May-2014 20:05
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johnr:
quickymart: Thanks John...I thought I had that right! You may want to let your CSR know last night - the one I spoke to, while polite, was insistent that the rates were different.


They would be reading what is on the Vodafone NZ site, I query why you are asking this and have you got a charged call to a US number on your invoice?

Something must of made you query this

I think he recently changed plans and want to check the deal was still the same before he started making calls to the US and ended up with bill shock.





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  Reply # 1036641 4-May-2014 21:48
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coffeebaron:
johnr:
quickymart: Thanks John...I thought I had that right! You may want to let your CSR know last night - the one I spoke to, while polite, was insistent that the rates were different.


They would be reading what is on the Vodafone NZ site, I query why you are asking this and have you got a charged call to a US number on your invoice?

Something must of made you query this

I think he recently changed plans and want to check the deal was still the same before he started making calls to the US and ended up with bill shock.


Yes, exactly this :) I have PM'ed you John. Thanks for clarifying this for me.

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