Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5


85 posts

Master Geek
+1 received by user: 1


  Reply # 1042190 12-May-2014 12:32
One person supports this post
Send private message

TimA:
Chrisbexsta:
TimA: Your speedtest is fine for a ADSL connection. That would indicate your connecting OK.
The plan change has absolutely nothing to do with your issue. I and countless other people are on the same plan with no issues. Have you contacted Apple and asked why it maybe running slow?
But really. You dont look like your wanting help. This is being used a soapbox thread. Multiple people and Vodafone staff have offered help or shown interest and turned down. You have contacted the TDR so i am assuming you have followed our Complaints process and had no luck?




as I've said before i have contacted vodafone about this multiple times have been told i will get a call back within 3 days that was back on the 5th May just read the vodafone Facebook page they can never chase up anything except when you haven't paid your bill


Geekzone is a tech community that is here to help. not to be a shoulder to cry on or air your dirty laundry on. Please let us help or leave this thread and take your concerns where they should be.


Im only stating the fact that customer service with vodafone is non existent when someone promises you call back regarding a issue it should be followed up even if it is just a courtesy call to let you know the issue is still being looked into.

11898 posts

Uber Geek
+1 received by user: 5520

Trusted

  Reply # 1042192 12-May-2014 12:34
3 people support this post
Send private message

I don't believe you want help but are just soapboxing, this thread has run its course I think.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


85 posts

Master Geek
+1 received by user: 1


  Reply # 1042194 12-May-2014 12:41
Send private message

KiwiNZ: I don't believe you want help but are just soapboxing, this thread has run its course I think.


I am seeking help on here which i why i have PM'd my details to johnr on here and am still awaiting a reply so i will give vodafone till the end of this week which i find reasonable time to get the issue resolved but am wanting to hear back from them today

5567 posts

Uber Geek
+1 received by user: 1623

Trusted

  Reply # 1042210 12-May-2014 12:43
One person supports this post
Send private message

Chrisbexsta:
KiwiNZ: I don't believe you want help but are just soapboxing, this thread has run its course I think.


I am seeking help on here which i why i have PM'd my details to johnr on here and am still awaiting a reply so i will give vodafone till the end of this week which i find reasonable time to get the issue resolved but am wanting to hear back from them today


This wasnt outlined in any of the posts here so no one thought that had been done. John will look into it and see what is going on.




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


xpd

The Overrated Raccoons
8685 posts

Uber Geek
+1 received by user: 1251

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1042213 12-May-2014 12:46
Send private message

Place your bets....
a) Wiring fault (Internal or external)
b) Router issue
c) Exchange/cabinet issue
d) ISP issue

My money is on.......   A with a smaller side bet on C.





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


698 posts

Ultimate Geek
+1 received by user: 399

Trusted

  Reply # 1042214 12-May-2014 12:49
2 people support this post
Send private message

You forgot about e) Streaming over a Wifi connection with interference from an outside source. :P

Chrisbexsta:I am seeking help on here which i why i have PM'd my details to johnr on here and am still awaiting a reply so i will give vodafone till the end of this week which i find reasonable time to get the issue resolved but am wanting to hear back from them today


This is why I offered to help you. John is not currently in the office from what I can see - and I am. Would you like to reconsider messaging your details to me?




5567 posts

Uber Geek
+1 received by user: 1623

Trusted

  Reply # 1042233 12-May-2014 12:57
Send private message

xpd: Place your bets....
a) Wiring fault (Internal or external)
b) Router issue
c) Exchange/cabinet issue
d) ISP issue

My money is on.......   A with a smaller side bet on C.



he provided a speed test that showed an ADSL2+ speed. This wouldnt be congested so we can rule out A/C. The speedtest seemed OK so i wouldn't stab WiFi yet. I think its content delivery or layer 8.




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




85 posts

Master Geek
+1 received by user: 1


  Reply # 1042236 12-May-2014 13:02
Send private message

Demeter: You forgot about e) Streaming over a Wifi connection with interference from an outside source. :P

Chrisbexsta:I am seeking help on here which i why i have PM'd my details to johnr on here and am still awaiting a reply so i will give vodafone till the end of this week which i find reasonable time to get the issue resolved but am wanting to hear back from them today


This is why I offered to help you. John is not currently in the office from what I can see - and I am. Would you like to reconsider messaging your details to me?


Have PM'd details to user

BDFL - Memuneh
60027 posts

Uber Geek
+1 received by user: 11119

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1042237 12-May-2014 13:03
Send private message

Ok, folks. Three pages of banter. Here is the short:

OP, could you please confirm you are using an ethernet cable to test your Mac OS PC speeds?
Can you confirm there isn't any uploads going on while doing these test?
Bad things happen - your two year old wiring at home may have a problem. It's not something unheard of.

Demeter says JohnR is not in the office today, so please contact her.

Others: please hold the barrage of posts.






19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1042244 12-May-2014 13:23
Send private message

Chrisbexsta:
KiwiNZ: I don't believe you want help but are just soapboxing, this thread has run its course I think.


I am seeking help on here which i why i have PM'd my details to johnr on here and am still awaiting a reply so i will give vodafone till the end of this week which i find reasonable time to get the issue resolved but am wanting to hear back from them today


I am off work today sorry and just replied to your DM advising @Lon requested the account details

John


698 posts

Ultimate Geek
+1 received by user: 399

Trusted

  Reply # 1042318 12-May-2014 13:58
Send private message

Responding here, so everybody else can see what's going and possibly help with suggestions on how to remedy this. Right, so the line itself looks good, stats are decent. In case of any weirdness, I have dumped the PPP session offline to re-establish and @Chrisbexsta has restarted his modem now. It would be good to know if this has helped at all. Answers to Mauricio's previous questions would be very useful and go a long way towards finding the problem here.







85 posts

Master Geek
+1 received by user: 1


  Reply # 1042325 12-May-2014 14:05
Send private message

freitasm: Ok, folks. Three pages of banter. Here is the short:

OP, could you please confirm you are using an ethernet cable to test your Mac OS PC speeds?
Can you confirm there isn't any uploads going on while doing these test?
Bad things happen - your two year old wiring at home may have a problem. It's not something unheard of.

Demeter says JohnR is not in the office today, so please contact her.

Others: please hold the barrage of posts.




Speedtests where run over Ethernet direct to Vodafone modem no other apps open except safari when speedtest was done and also went through activity monitor to check all other devices that run wifi where fully turned off not on standby

647 posts

Ultimate Geek
+1 received by user: 163


  Reply # 1042343 12-May-2014 14:26
3 people support this post
Send private message

Just humour us but can you tell us what DNS settings you have. I was having similar problem (YouTube/iTunes) because my Primary DNS server setting was wrong.






5567 posts

Uber Geek
+1 received by user: 1623

Trusted

  Reply # 1042358 12-May-2014 14:49
Send private message

jimbob79: Just humour us but can you tell us what DNS settings you have. I was having similar problem (YouTube/iTunes) because my Primary DNS server setting was wrong.



Vodafone Station, DNS settings are default.




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.


1116 posts

Uber Geek
+1 received by user: 815

Subscriber

  Reply # 1042383 12-May-2014 15:31
2 people support this post
Send private message

TimA:
Geekzone is a tech community that is here to help. not to be a shoulder to cry on or air your dirty laundry on. Please let us help or leave this thread and take your concerns where they should be.


Whilst I also have my own reservations about aspects of the OP's various posts, some of his observations about VF's service levels/inability to honour promises to call back etc are well-known complaints (as evident from your company's Facebook page and the scores of complaints about not hearing back when people make contact and long wait times to speak with CSRs). These things also align with my own and others' experiences.

In any event, even if these things DIDN'T align with my own and others' experiences, AND in spite of aspects of the OP's behaviour being at times unhelpful, I consider that he is perfectly entitled to express his own disappointments and so forth. Given that you aren't a moderator of these forums and clearly identify yourself as a VF employee, you really might wish to reflect a bit on the inappropriateness and the lack of etiquette behind essentially telling the OP to shut up and go away. Merely adding the word "please" doesn't change the very obviously unprofessional and impolite tone of your reply.

Do unto others as you will others do unto you. And two wrongs don't make a right.



1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.