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557 posts

Ultimate Geek
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Topic # 145403 16-May-2014 21:17
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This has been asked in another thread but not answered so thought I'd drag it out into the open and hopefully one of the Vodafone guys can confirm one way or another.

With the price changes for the non unlimited plans, the plan I'm on (the Share Ultrafast with home phone on Cable) has gone down from $95 to $85. Just got a bill where its still at $95 but wondering if I should see it drop down to $85 in future bills?

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Uber Geek
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  Reply # 1046656 16-May-2014 21:17
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.





557 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1053951 26-May-2014 21:37
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Just bumping this topic in case the Vodafone guys missed it - lets hope they just didn't deliberately ignore it ;)

 
 
 
 


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  Reply # 1053953 26-May-2014 21:39
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r2b2: Just bumping this topic in case the Vodafone guys missed it - lets hope they just didn't deliberately ignore it ;)


No,

99% sure its always been $85

We did have the 150GB $99 and 500GB $109 (Not including possible discounts)







557 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1053956 26-May-2014 21:45
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TimA:
r2b2: Just bumping this topic in case the Vodafone guys missed it - lets hope they just didn't deliberately ignore it ;)


No,

99% sure its always been $85

We did have the 150GB $99 and 500GB $109 (Not including possible discounts)


80Gb low speed cable plan was $85 whilst 80Gb UFB cable plan (50Mbps) was $95 when I signed up. Although the lady on the phone indicated that she thought the website wasn't right or something and so said it should be $85. However the discount she loaded to make it $85 instead of $95 got wiped after a couple of months or so and went back up to $95. (Although I did get the OnMobile discount added on which took it back to $85 - although judging by the website and what was recorded against my account by the voice recorder when signing up etc. then presumably I should actually be only paying $75 now...

5132 posts

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  Reply # 1053957 26-May-2014 21:46
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r2b2:
TimA:
r2b2: Just bumping this topic in case the Vodafone guys missed it - lets hope they just didn't deliberately ignore it ;)


No,

99% sure its always been $85

We did have the 150GB $99 and 500GB $109 (Not including possible discounts)


80Gb low speed cable plan was $85 whilst 80Gb UFB cable plan (50Mbps) was $95 when I signed up. Although the lady on the phone indicated that she thought the website wasn't right or something and so said it should be $85. However the discount she loaded to make it $85 instead of $95 got wiped after a couple of months or so and went back up to $95. (Although I did get the OnMobile discount added on which took it back to $85 - although judging by the website and what was recorded against my account by the voice recorder when signing up etc. then presumably I should actually be only paying $75 now...


If so call customer care and explain the situation!







557 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1053959 26-May-2014 21:52
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TimA:
r2b2:
TimA:
r2b2: Just bumping this topic in case the Vodafone guys missed it - lets hope they just didn't deliberately ignore it ;)


No,

99% sure its always been $85

We did have the 150GB $99 and 500GB $109 (Not including possible discounts)


80Gb low speed cable plan was $85 whilst 80Gb UFB cable plan (50Mbps) was $95 when I signed up. Although the lady on the phone indicated that she thought the website wasn't right or something and so said it should be $85. However the discount she loaded to make it $85 instead of $95 got wiped after a couple of months or so and went back up to $95. (Although I did get the OnMobile discount added on which took it back to $85 - although judging by the website and what was recorded against my account by the voice recorder when signing up etc. then presumably I should actually be only paying $75 now...


If so call customer care and explain the situation!


I will do but was hoping for official word from Vodafone first that I should expect to receive the $85 price now that its gone down as I don't fancy being on hold for 45+ minutes and then having to try and argue the case with the call centre :)

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