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5 posts

Wannabe Geek
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#146637 24-May-2014 15:13
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Well.. received a new Galaxy S5 from Vodafone last week, couriered to the office after waiting for 2 weeks.
Within 4 days the touchscreen went crazy and the phone became unusable.
Phone the account manager to get a new phone sent ASAP, of course he says oh its a Samsung, we have to send those to Samsung to be evaluated, can YOU please courier the phone back to us.
(Whats the bet Samsung want to check for the Knox Void root crap? Anyone know if that will hold up with NZ consumer laws for faulty products under warranty? We all know root doesnt cause physical hardware faults)

Great, so a brand new phone that is currently stocked in shops (a shop said that they could just swap it out instantly if we got it from them) we now have an account being paid for with no phone, and no idea when we will receive a replacement because of Samsung.

Honestly Vodafone has the most shoddy business support, they should instantly shove a new S5 on a Sub60 courier straight to the customer with a prepaid courier pack for the faulty phone return.
For a customer who has over 60+ accounts and thousands $ per month of costs to Vodafone this is completely unacceptable service.

We are also implementing a new VOIP phone system for the offices, I phoned up Vodafone a couple of months ago to get one of their sales agents to contact regarding VOIP services, oh course i never received a return call.
So definitely wont be using Vodafone for VOIP services either (thats going to cost them a lot of profit)

Anyone sick of large companies just totally dropping the ball with customers? I know I am..

My rant for the day, Thank you :)

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1786 posts

Uber Geek


  #1056935 31-May-2014 06:50
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We get a handful of these rants on our forums too, if you're offered help by a Vodafone person (and this person is known to have done miracles), and not taking it up, this is nothing but trolling ...

5688 posts

Uber Geek

  #1056943 31-May-2014 08:22
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TheAdmin: Yes I got the private messages but dont see the point of having another vodafone person try and solve the problem as thats what your account managers are paid todo in the first place as far as I know.

In which case this thread looks more and more like a soapbox instead of a request for help.

Might pay to re-read the FUG.

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