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  Reply # 1064716 13-Jun-2014 10:19
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I was quite tempted to sign up to this (existing VF VDSL 80GB subscriber) but after looking on our MySky box virtually everything we record (and we only watch recorded programmes) is on the freeview channels.  So now I'm thinking I'll ditch Sky and buy a Panasonic freeview PVR, and fill in the gaps by using unotelly to get BBC iplayer and amazon instant video.  I've been trying out unotelly etc using an Xbox360 to view iplayer and Amazon, and it works great -and can be operated by the kids.  My only reservation is whether the Panasonic is as user-friendly as MySky

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  Reply # 1064815 13-Jun-2014 12:03
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MaxLV:
freitasm: Just received:


Vodafone is launching a free, exclusive SKY offer for customers on Unlimited broadband and home phone plans – making it even more affordable for Kiwis to tune into high quality entertainment.

From today, new and existing Vodafone customers who sign up to a 24 month Unlimited broadband and home phone plan can get SKY Basic free for six months when they sign up to SKY on a 12 month term.

Matt Williams, Vodafone Consumer Director, says Vodafone is making great entertainment and unlimited broadband accessible for more Kiwis.

“We are the only broadband provider offering SKY, a service which already entertains around two million Kiwis. Now there’s even more reason for lovers of great entertainment to get SKY, with our exclusive offer.

“Kiwis can now enjoy New Zealand’s most popular content and unlimited broadband –standard, VDSL, or Ultra Fast – while combining more essential home services onto one easy-to-manage bill – something we know our customers prefer.”

SKY Director of Marketing, Mike Watson, says Vodafone’s latest offer is about delivering consumers fantastic entertainment value.
“If you are getting SKY for the first time or a returning customer, it doesn’t come any better than this. SKY and Vodafone have come together to bring Kiwis this fantastic package just in time for some great upcoming SKY content.”
With SKY GO subscribers can also enjoy 10 live streamed channels and watch catch-up telly from more than 35 channels on the go. Subscribers can also rent blockbuster movies and TV series with the push of a button.

Vodafone renewed its partnership with SKY in August 2013.

For more information, please visit: www.vodafone.co.nz/freesky 


Meanwhile, Vodafone cable (ex Telstra Clear) customers are receiving letters this week advising them of price increases for Sky TV Premium channels, and their T-Box monthly rental.

Why Vodafone WHY?  

What is so different about your Cable customers that all we get is price increases, and your other customers deals, promotions, and cheaper prices????

I'll be looking for alternatives when my current 12 month contract runs out for TV, Phone, Mobile, and Internet.



As per another reply, these costs are pretty much passed on from Sky I believe. The only one that probably isn't (the TBox monthly rental) is only going up 5c/month so I'd find it hard to complain about that increase. (Especially since if you change to one of the new plans you don't pay it at all)

It should also be noted that you can get Cable with the Free Sky offer so there is nothing different about cable customers to anyone else.

 
 
 
 


abd

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  Reply # 1065528 14-Jun-2014 14:02
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Yes, they're only passing on price changes from Sky and some channels have decreased in price.

However the timing is very poor, coinciding with old TelstraClear cable subscribers discovering that despite paying $25/month for Sky Sport, we don't get the popup channel Sky 55 so can't watch the football world cup.  It really is a customer service own goal to then send these users a letter saying "if you're into sport, look out for Sky Popup Channels during the year".

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  Reply # 1065703 14-Jun-2014 20:13
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abd: Yes, they're only passing on price changes from Sky and some channels have decreased in price.

However the timing is very poor, coinciding with old TelstraClear cable subscribers discovering that despite paying $25/month for Sky Sport, we don't get the popup channel Sky 55 so can't watch the football world cup.  It really is a customer service own goal to then send these users a letter saying "if you're into sport, look out for Sky Popup Channels during the year".


Just so others who might read this thread get concerned, your comment should presumably be written "with old TelstraClear cable subscribers who are still on the old digital set-top-box" as channel 55 works perfectly fine on TBox.

abd

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  Reply # 1065755 14-Jun-2014 21:38
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Yes, thank you for the clarification, the reason for the popup channel not being available having now been made clear to me by speaking to customer support.

It's still rubbish service though.  I didn't ring Vodafone and say "please give me the old equipment, the one that doesn't receive all the channels I have paid for" and no attempt has been made by Vodafone either to upgrade my decoder or to even let me know I was receiving an incomplete service.

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  Reply # 1065923 15-Jun-2014 11:49
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abd: Yes, thank you for the clarification, the reason for the popup channel not being available having now been made clear to me by speaking to customer support.

It's still rubbish service though.  I didn't ring Vodafone and say "please give me the old equipment, the one that doesn't receive all the channels I have paid for" and no attempt has been made by Vodafone either to upgrade my decoder or to even let me know I was receiving an incomplete service.


I think your expectations might be a little out of sync with the reality of providing a commercially viable service to consumers honestly. 



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Ultimate Geek
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  Reply # 1066154 15-Jun-2014 19:40
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abd: Yes, thank you for the clarification, the reason for the popup channel not being available having now been made clear to me by speaking to customer support.

It's still rubbish service though.  I didn't ring Vodafone and say "please give me the old equipment, the one that doesn't receive all the channels I have paid for" and no attempt has been made by Vodafone either to upgrade my decoder or to even let me know I was receiving an incomplete service.


They've been making prices a lot cheaper recently and the latest plans come with free use of the Vodafone TV box so they are probably working on the basis that most people will be switching over due to that.

It should also be noted that you can still get Sky Sport 5 via SkyGo so you are still receiving that channel just not via your decoder.

abd

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  Reply # 1066558 16-Jun-2014 11:56
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networkn:
abd: Yes, thank you for the clarification, the reason for the popup channel not being available having now been made clear to me by speaking to customer support.

It's still rubbish service though.  I didn't ring Vodafone and say "please give me the old equipment, the one that doesn't receive all the channels I have paid for" and no attempt has been made by Vodafone either to upgrade my decoder or to even let me know I was receiving an incomplete service.


I think your expectations might be a little out of sync with the reality of providing a commercially viable service to consumers honestly. 




Perhaps that's so.  I should clarify: I don't expect somebody to have just turned up at my house unannounced with a T-Box and said "we'd like you to have this" but it would not have been unreasonable to expect them to have sent an email telling me they were stopping broadcasting popup channels, which I did receive in the past.

Tell me, what is the commercial advantage in Vodafone selling on Sky's services to their own customers? Presumably doesn't make any profit in its own right.

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