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126 posts

Master Geek
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Topic # 148807 1-Jul-2014 14:13
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Is there an outage for the vodafone cable broadband usage page?
I can ping www.telstraclear.co.nz but when I try to browse the site I eventually (after a long wait) get a Service unavailable message.
Anyone else?

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698 posts

Ultimate Geek
+1 received by user: 399

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  Reply # 1077906 1-Jul-2014 14:15
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That site has been decomissioned. Try accessing customer zone through this link: http://customerzone.vodafone.co.nz/




1312 posts

Uber Geek
+1 received by user: 449

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  Reply # 1077907 1-Jul-2014 14:15

Telstraclear.co.nz has been retired as of today, & the content moved across to https://customerzone.vodafone.co.nz/. There should be a redirect in place shortly if there isn't already.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


 
 
 
 




126 posts

Master Geek
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  Reply # 1077916 1-Jul-2014 14:22
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thank you.

2488 posts

Uber Geek
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  Reply # 1077950 1-Jul-2014 14:49
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The biznet usage alert emails still show the old link, at least as of last night:

"We will try to send you another email if you use 100% of the current pack.

 

 

 

You can check an estimate* of your total usage for your current billing period at www.telstraclear.co.nz/tools/usagemeter ."




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104 posts

Master Geek
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  Reply # 1077967 1-Jul-2014 15:15
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The redirect is in place, but I've just noticed the third-party Android app I occasionally use (Telstraclear Broadband Usage from the Play Store) has stopped working. I guess it doesn't make it through the redirect. Hopefully the app author will release an update.

(I know there are now unlimited plans, but we've never used more than 50% of our current monthly bandwidth limit anyway, so I'm not exactly in a rush to upgrade. I like to check usage every week or so and the Android app is convenient for that.)



126 posts

Master Geek
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  Reply # 1078375 2-Jul-2014 05:10
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Yeah, my favourite desktop tool for checking my usage meter TUC has also stopped working. Tried to notify the author but the email got rejected :-(


1511 posts

Uber Geek
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  Reply # 1078422 2-Jul-2014 08:48
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Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface?  It could really do with moving into the 21st century.





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Uber Geek
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  Reply # 1078526 2-Jul-2014 11:33

floydbloke: Are there any plans to upgrade that hideous, 1990s, plain-text only Clearnet webmail interface?  It could really do with moving into the 21st century.


I don't believe there are any plans for ClearNet at this stage, sorry.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


298 posts

Ultimate Geek
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  Reply # 1079221 3-Jul-2014 10:47
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Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.?  I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see.  Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything? 

1312 posts

Uber Geek
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  Reply # 1079262 3-Jul-2014 11:28

rp1790: Now that this site has been retired (bit of a surprise) how on earth does someone setup a credit card or pay their bill etc.?  I'm a recent Vodafone Naked Cable + VF TV customer and absolutely dread having to ring the customer support line to ask..

I've registered on the My Vodafone site but you can do absolutely zero with it from what I can see.  Doesn't show a bill, can't pay a bill, add a credit card, add services (TV channels) or upgrade to 130Mb (if I wanted to). It all seems to be centered around mobile customers only.

Am I missing something or with Vodafone do you have to ring up the call center to do anything? 


Hey there,

 The whole site has been shifted over to https://customerzone.vodafone.co.nz/, so everything you've done in the past should still be present & working - please sing out if anything's broken & I'll get it passed along to the web team. :)

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


298 posts

Ultimate Geek
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  Reply # 1079272 3-Jul-2014 11:39
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Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .

1312 posts

Uber Geek
+1 received by user: 449

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  Reply # 1079298 3-Jul-2014 12:19

rp1790: Thanks NikT, but my login has not been transferred over. Where I had an account under https://www.telstraclear.co.nz/selfservice-customerzone/secure/myprofile.jsf this does not work at https://customerzone.vodafone.co.nz/ .


Was this a username you set up yourself, or are you using your account number/account password? I understand some folks may be having issues with a duplicate login screen, which is currently being worked on. If you could please send me a private message with your account number, I can check things out at this end.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


298 posts

Ultimate Geek
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  Reply # 1079299 3-Jul-2014 12:21
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Nik, did send you a PM earlier.  Don't have the acct #, threw all paperwork out and the acct # was part of my online info (which I don't have now).

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