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406 posts

Ultimate Geek
+1 received by user: 25


Topic # 148864 3-Jul-2014 10:20
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Hello :)

I recently switched from the 80GB high speed cable to Unlimited high speed cable and was told it would start on the 1st of July.

I checked on the 1st of July and my usage meter in the customer zone is showing 80GB still so I called and customer services assured me I had unlimited.

I have checked today and my usage meter is still showing 80GB, I am just worried that I will get charged if I go over the 80GB? Does anyone know if the usage meter takes a while to update?

Also quick update to my previous direct debit issue I reported, this is still with Kiwi Bank :-S

Thank you,

Scott

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5394 posts

Uber Geek
+1 received by user: 229

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Geekzone
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  Reply # 1079184 3-Jul-2014 10:20
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



1312 posts

Uber Geek
+1 received by user: 449

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  Reply # 1079258 3-Jul-2014 11:22

Hey there,

 Sounds like someone forgot to tick a box, sorry about that! Please shoot me a private message with your account number & I'll get the usagemeter fixed up overnight. :)

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


 
 
 
 




406 posts

Ultimate Geek
+1 received by user: 25


  Reply # 1079271 3-Jul-2014 11:38
One person supports this post
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Thank you for the help.

Also I don't say it enough but you guys from Vodafone are great :)

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