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8 posts

Wannabe Geek
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Topic # 148875 3-Jul-2014 16:38
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Hi guys,

I'm new to the forum, but a lot of google searches brought me here in the past (and helped me quite a bit to find solutions). Nevertheless, right now I've got a problem I'm stuck with.

About 2 months ago I switched from a Telecom ADSL broadband plan to a Vodafone one (the Play plan, i.e. with 150 GB of data). On this new plan, my upload speed is just 0.24 Mbps, whereas I'm pretty sure that wth Telecom it was close to 1 Mbps before. Also, my download is 9 Mbps, so 0.24 Mbps seems really low.

I live in Auckland, or to be more precise, on the North Shore. Vodafone's address checker tells me that even VDSL would be available at my address, and Vodafone claims upload rates of 5-10 Mbit for VDSL. It also claims that VDSL gives up to 3 times the download speed of ADSL; if the same factor holds for upload, it would mean that ADSL theoretically should be able to give you an upload speed of 1.7-3.3 Mbps. Yet, I only get 0.24 Mbps, about 10% of that, in NZ's biggest city.

I called Vodafone today but they claimed that 0.24 Mbit would be the maximum possible on my connection. Nevertheless, Telecom could do about 4 times as much, and no work has been done in or around the house when I switched providers.

All in all, does that look fishy to you?

Cheers,

Flattie

PS: My download speed was at about 9 Mbps, but it went down when the Vodafone guys reset some connection when I called them today. It's supposed to go up again.




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Uber Geek
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  Reply # 1079473 3-Jul-2014 16:38
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1079487 3-Jul-2014 16:40
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Hi,

There is most likely a fault present.

 

Whether WiFi or a line failure we dont have any info to go off. If you could PM me your account ill take a look and see whats a possible cause.
please do test your end with 2 devices, Both via Ethernet where possible and advise from there.
Will also be good if the Modem stats can be posted but i can see those if you send me the details.

Cheers

 
 
 
 


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  Reply # 1079516 3-Jul-2014 17:03
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Hi,

 

Sync stats are 248 Up and 8976 Down.
Looks like a possible line fault. Please try different jack points and see if it differs..
Cheers

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  Reply # 1079538 3-Jul-2014 17:35
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Looks like a house wiring issue do you have a master filter installed and what modem are you using?

If you can move to VDSL as part of the install then a master filter will be installed

'That VDSL Cat'
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  Reply # 1079542 3-Jul-2014 17:41
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slow upload on adsl is 9/10 times down to house wiring, chances are you have changed modems when switching, and the vodafone provided modem doesn't deal with your line as well as the old one.

ild say a master filter installation would be your most effective route.


the fact that VDSL is available further pushes the plausibility of this, ild also expect atlest 14mbit given your in a VDSL area (remembering its an estimation)..


disappointing that the vodafone CSR didn't want to look into anything, and claimed it to be as good as you will get unfortunately..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1079543 3-Jul-2014 17:49
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hio77: slow upload on adsl is 9/10 times down to house wiring, chances are you have changed modems when switching, and the vodafone provided modem doesn't deal with your line as well as the old one.

ild say a master filter installation would be your most effective route.


the fact that VDSL is available further pushes the plausibility of this, ild also expect atlest 14mbit given your in a VDSL area (remembering its an estimation)..


disappointing that the vodafone CSR didn't want to look into anything, and claimed it to be as good as you will get unfortunately..


Forest Hill Exchange Area running on a cabinet.
Most likely house wiring issue.

 

 



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Wannabe Geek
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  Reply # 1079577 3-Jul-2014 18:39
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Guys, you are the greatest! It seems like the jacks are not equivalent, and neither the one in the living room (which I thought to be the "main" jack, if there was one) nor the one in the study is the main, but the jack in the master bedroom. The modem now claims 21.5 Mbps download and 0.9 Mbps upload; speedtest gives a ping of 28 ms, download of still around 5 Mbps and an upload of 0.77 Mbps. Since I did this being connected through Wi-fi, that's all good for me. Brilliant! Thank you very much for your help!

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  Reply # 1079578 3-Jul-2014 18:42
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If you can get 21.5Mbps on ADSL then your VDSL speed would be fantastic

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  Reply # 1079579 3-Jul-2014 18:44
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Flattie: Guys, you are the greatest! It seems like the jacks are not equivalent, and neither the one in the living room (which I thought to be the "main" jack, if there was one) nor the one in the study is the main, but the jack in the master bedroom. The modem now claims 21.5 Mbps download and 0.9 Mbps upload; speedtest gives a ping of 28 ms, download of still around 5 Mbps and an upload of 0.77 Mbps. Since I did this being connected through Wi-fi, that's all good for me. Brilliant! Thank you very much for your help!


wifi is likely to be your issue now.


your syncing at 21.5mbit, which is great! that likely puts you rather close to the cabinet, and you would probably see 60/10 on vdsl with ease (assuming an 17a profile)

might be worth looking at upgrading, also as part of your free installation chorus will do a master filter, which you could ask them to setup the jack in the living room for DSL. assuming there is no unrealistic reasoning for that not to be possible.



tinker with your wireless channels, you might be able to hit a better performing channel and see line speed.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Ultimate Geek
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  Reply # 1079580 3-Jul-2014 18:44
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Geekzone support > Contact centre support.

Welcome to GZ! ;)

-A.

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