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41 posts

Geek
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  Reply # 1107534 13-Aug-2014 11:34
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ChadValiantJr: Hi All,

Thanks for the questions - and if you have emailed Cameron all good.  However as a general response:

1. Those customers with an existing MP264, you can join the new service no problem with your existing box.  Everything else will be the same (price, upgrade promise, unlimited data, contract term etc.) except you will not be required to return the box on cancellation (obviously). If you are in a contract with us already with an MP264 you will be not charged a termination fee to move across.

2. Yes it is very competitive in the VDSL space - and with the next development of the product we are expecting - it will be super competitive in the Chorus UFB areas. We are also providing a full installation for VDSL - i.e. Ethernet to a chosen jackpoint - no requirement for a master splitter.  Fusion Unlimited is only a converged service - i.e. Internet and VoIP (VFX) line.

3. Small business services - agreed. We are working on it.

I will be on geekzone for another couple of days to answer questions - so feel free.

Regards,
Glenn


I called to change to the unlimited, I was told I would still get another MP264, even if I had one already.
my existing unit was changed few months back as the old router would need to be reset daily to have VoIP line to work.

after signing up, with no new router showing at my address, I have called twice to be told i would be called back and still waiting.

the reason I wanted the new router even though I have an MP264 is the WLAN doesnt cover the whole house, and I wanted to use to as switch wit WLAN.

I must say your service doesn't seem to be the same from two years ago.

734 posts

Ultimate Geek
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  Reply # 1107627 13-Aug-2014 13:39
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To close the loop vis-a-vis the requirement to use the MP264, I have to say that my dad has just switched to another ISP purely because of this requirement i.e. he already has a perfectly working setup, and didn't want the hassle of changing gear out and the waste of having his current stuff sitting in the closet.

He'll still use Xnet/WxC for his VOIP though, since that remains an excellent and cost-effective service (using his current hardware). Too bad about the new stipulations for Fusion Unlimited though :(

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