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784 posts

Ultimate Geek
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  Reply # 1097876 29-Jul-2014 13:21
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Most savy Users warned that Unlimited would totally screw limited customers over, and VF denied that this would ever happen.



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Master Geek
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  Reply # 1098054 29-Jul-2014 17:49
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I have a colleague who was nearly in tears when he emailed me his Speedtest result. Speedtest to the Vodafone test site was about the same: 1.48Mb/s would make me cry too!! What's worrying is I have a Vodafone BDM chasing our business and home broadband and mobile services to change over to Vodafone but I'm not too impressed with this type of performance.

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  Reply # 1098085 29-Jul-2014 18:39
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Sideface: I've been on VF cable in Wellington for 18 months.
Totally reliable.
Local speeds have never been less that 95% of advertised speeds (130/10Mbps until 4 months ago, now 50/2Mbps).
(I downgraded speed to save $30 per month.)


PS This is on Unlimited.




Sideface


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  Reply # 1099618 31-Jul-2014 20:18
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Indio: I have a colleague who was nearly in tears when he emailed me his Speedtest result. Speedtest to the Vodafone test site was about the same: 1.48Mb/s would make me cry too!! What's worrying is I have a Vodafone BDM chasing our business and home broadband and mobile services to change over to Vodafone but I'm not too impressed with this type of performance.


Tell us more about your colleague, Location and how the test was conducted and the type of connection?

They could live rural on the end of 5km of copper and be testing over WiFi for all we know

Thanks

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Ultimate Geek
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  Reply # 1100557 2-Aug-2014 11:37
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Fron http://wellington.speedtest.vodafone.co.nz/

o
n 130/10 cable

Last Result:
Download Speed: 76894 kbps (9611.8 KB/sec transfer rate)
Upload Speed: 9872 kbps (1234 KB/sec transfer rate)
8/2/2014 11:35:57 AM

Its getting worse....

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Ultimate Geek
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  Reply # 1100598 2-Aug-2014 12:13
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Hmm,  are you in wellington?  I'm getting around 120 on cable, and thats over ac wifi



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  Reply # 1100600 2-Aug-2014 12:19
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Indio: I have a colleague who was nearly in tears when he emailed me his Speedtest result. Speedtest to the Vodafone test site was about the same: 1.48Mb/s would make me cry too!! What's worrying is I have a Vodafone BDM chasing our business and home broadband and mobile services to change over to Vodafone but I'm not too impressed with this type of performance.


Such a test is pretty meaningless without DSL sync stats side by side to compare. With no spike in latency and slow upload it's highly probably that this sort of test is either a) a connection in a marginal area where it's not going to matter what ISP you do with, you'll still get the same result, or b) internal wiring affecting speed which means it's not going to matter what ISP you do with, you'll still get the same result

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  Reply # 1100613 2-Aug-2014 13:27
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mattbush: Fron http://wellington.speedtest.vodafone.co.nz/

o
n 130/10 cable

Last Result:
Download Speed: 76894 kbps (9611.8 KB/sec transfer rate)
Upload Speed: 9872 kbps (1234 KB/sec transfer rate)
8/2/2014 11:35:57 AM

Its getting worse....


I quoted somewhere earlier that there is a known congestion issue being sorted out on cable over the next month. You are most likely affected by it..  If not could be a line fault.


My 70Mb/s VDSL to WLG
Last Result:
Download Speed: 65112 kbps (8139 KB/sec transfer rate)
Upload Speed: 9597 kbps (1199.6 KB/sec transfer rate)
8/2/2014 1:28:08 PM





 


784 posts

Ultimate Geek
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  Reply # 1100653 2-Aug-2014 14:51
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TimA:
mattbush: Fron http://wellington.speedtest.vodafone.co.nz/

o
n 130/10 cable

Last Result:
Download Speed: 76894 kbps (9611.8 KB/sec transfer rate)
Upload Speed: 9872 kbps (1234 KB/sec transfer rate)
8/2/2014 11:35:57 AM

Its getting worse....


I quoted somewhere eariler that there is a known congestion issue being sorted out on cable over the next month. You are most likely affected by it..  If not could be a line fault.



Wouldnt it be better for your customers who for capacity to be sorted before offering unlimited plans which appear to be messing with fixed cap customers now?



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Ultimate Geek
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  Reply # 1100678 2-Aug-2014 16:00
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mattbush:
TimA:
mattbush: Fron http://wellington.speedtest.vodafone.co.nz/

o
n 130/10 cable

Last Result:
Download Speed: 76894 kbps (9611.8 KB/sec transfer rate)
Upload Speed: 9872 kbps (1234 KB/sec transfer rate)
8/2/2014 11:35:57 AM
Its getting worse....


I quoted somewhere eariler that there is a known congestion issue being sorted out on cable over the next month. You are most likely affected by it..  If not could be a line fault.


Wouldnt it be better for your customers who for capacity to be sorted before offering unlimited plans which appear to be messing with fixed cap customers now?


Vodafone have been offering an unlimited plan for coming up 3 or 4 Months now, the mentioned congestion that is affecting a single node on the HFC network only occured near the end of last month and as mentioned by others there is already planned work to remedy this in the coming weeks.

While I'm sure that the unlimited plan has had a part to play in the decrease in peak time speeds due to users using more, There has also been quite a rise that I've seen recently of both new customers signing up onto the HFC network and exisiting customers upgrading their speeds from the basic 30mbit plans which IMO will have played a bigger part in the congestion than the release of the Unlimited plan.


As as per your other comment I would hardly call this "Screwing limited customers over" The congestion is only affecting a single node on the HFC network. Yes it's not ideal to be only getting 76Mbit when you're paying for a 130Mbit plan but it's hardly screwing them over.


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  Reply # 1100682 2-Aug-2014 16:04
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As as per your other comment I would hardly call this "Screwing limited customers over" The congestion is only affecting a single node on the HFC network. Yes it's not ideal to be only getting 76Mbit when you're paying for a 130Mbit plan but it's hardly screwing them over.
 

Maybe not screwing them over, but if you cant offer the full speed will you compensate for this fact?  I am aware its not a guaranteed speed, but is 40% less than your advertised speed we are not talking small margins...

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Ultimate Geek
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  Reply # 1100687 2-Aug-2014 16:18
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itxtme:
As as per your other comment I would hardly call this "Screwing limited customers over" The congestion is only affecting a single node on the HFC network. Yes it's not ideal to be only getting 76Mbit when you're paying for a 130Mbit plan but it's hardly screwing them over.
 

Maybe not screwing them over, but if you cant offer the full speed will you compensate for this fact?  I am aware its not a guaranteed speed, but is 40% less than your advertised speed we are not talking small margins...



That would be something affected users would need to take up with the customer care team I would imagine (I'm tech so don't deal with the billing side much).
If any offical coms come out I'm sure affected users will be notified directly.

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Ultimate Geek
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  Reply # 1101046 3-Aug-2014 12:09
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Even trying to connect to http://wellington.speedtest.vodafone.co.nz/ seems to be an issue 



191 posts

Master Geek
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  Reply # 1101060 3-Aug-2014 12:50
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mattbush: Even trying to connect to http://wellington.speedtest.vodafone.co.nz/ seems to be an issue 


The Auckland link almost works - http://auckland.speedtest.vodafone.co.nz/ - get error message: "an error occurred while processing this directive"



54 posts

Master Geek
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  Reply # 1101308 3-Aug-2014 21:26
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My peak speeds have been garbage. This has been going on since June! Customer Support have been no help. They insist on making their follow-up calls and speed tests during non-peak times. Frankly, I'm appalled at myself for tolerating this kind of half-baked service for so long. I pay for a 130Mb/s connection and I'm getting less than 3% during peak times, which is the only time I want to use the connection.

This wasn't always the case - I had fantastic performance before June...

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