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  Reply # 1120760 2-Sep-2014 19:15
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Brumfondl:
quickymart:
mattbush: Tonight its


Last Result:
Download Speed: 80634 kbps (10079.3 KB/sec transfer rate)
Upload Speed: 9797 kbps (1224.6 KB/sec transfer rate)
9/1/2014 7:39:24 PM

This OK as well?

That figure is well within SLA for a residential cable connection.

What can you not do at 80Mb/s that you can only do at 130Mb/s?


Download a file at ~16MB/sec. Nuff said...

Brumfondl

Does it really make that much of a difference? What are you downloading that requires that speed?

 

Sigh, I wonder how some people ever existed before broadband came along...

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  Reply # 1120875 2-Sep-2014 22:35
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Quickymart your argument has been consistently of the opinion that one should not complain because 80 is fast enough in your opinion.  I think your are missing the point that is irritating most people, thats not close to what we paid for.

You might not find it difficult to swallow to only receive 40% less speed than you were sold, but some do.  How would you feel if you only got 60% of your minutes on your phone plan, or your performance car only went to 60% of its advertised top speed?

 
 
 
 


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  Reply # 1120906 2-Sep-2014 23:54
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itxtme: ...
You might not find it difficult to swallow to only receive 40% less speed than you were sold, but some do.  How would you feel if you only got 60% of your minutes on your phone plan, or your performance car only went to 60% of its advertised top speed?


Would you complain that your other network connections never reach the advertised top speeds? After all you paid for 100Mbps, 1000Mbps, or whatever.

I'm surprised to see this thread continuing given that the original issue situation has been quite clearly addressed. To me it looks like the issue has been addressed technically, contractually, legally, and, I would say, morally.  The complainants were not sold, nor did they buy, continuous, maximum-speed broadband. I don't think that they told us that they had formally complained or reported a fault to Vodafone. Nor do I remember reading that they had provided technical details of their setup to help eliminate other issues from the equation. So I'm left thinking the posts are mainly about complaining.

Your examples are hardly supportive of your point. In both examples you are assuming that their 60% average speed is the peak speed that they are getting. I think it will be significantly higher. Also, comparing phone quota minutes with line speed doesn't make a lot of sense. As an aside, you can't do many things with mechanical machines at top speed for very long. It's the same with a performance car; at top speed they don't run for very long at all. I'm pretty sure most people would be happy to be able to drive their performance car at an average speed of 60% of the maximum.


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  Reply # 1120936 3-Sep-2014 06:29
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itxtme: Quickymart your argument has been consistently of the opinion that one should not complain because 80 is fast enough in your opinion.  I think your are missing the point that is irritating most people, thats not close to what we paid for.

You might not find it difficult to swallow to only receive 40% less speed than you were sold, but some do.  How would you feel if you only got 60% of your minutes on your phone plan, or your performance car only went to 60% of its advertised top speed?


The key difference here is your plan speed is UP TO this speed. It is not a guaranteed 24/7 speed.

That's akin to complaining your car can only do 60% of it's maximum speed because of other traffic on the road and/or poor roads. This isn't the car manufacturers fault. Likewise you're given a number of minutes that is fixed, and do get to take advantage of all of them (albeit that every provider does take 23% of them that you can't use due to min+min rounding these days).

Maybe those still suffering performance issues could try another PC plugged directly into their cable modem and see what the results are.

As we move towards faster and faster speeds, the reality is getting your line speed 24/7 is going to be something that increasingly can't happen for a large number of reasons.








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  Reply # 1120944 3-Sep-2014 06:34
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Oh Hammer, we are not talking about peak average speed, we are talking about what the connection is capable of doing.  And with congested nodes it was not capable of preforming to that level, at times sitting as low as 12Mbps.  Like I said above my issue is not with 80Mbps which i agree is a great speed, I am talking about paying for something that it couldnt do, receiving no communications about the issue, and no offer of compensation.

And what has really miffed me and actually caused me to post, is the way some users (including yourself) state shutup and be happy with 60% of what you paid for. No I dont accept 60%.

@Sbiddle:  It was 95% of the time that I was awake to use my connection..  I agree the issues seem to be resolved, however I am talking about what happened.

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  Reply # 1120959 3-Sep-2014 08:10
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I asked a while back for their TICKET NUMBER so I can look into. From the impression of this you don't have an open ticket. This is quite a poor basis to argue on. Did anyone try my suggestion of plugging the PC into the cable modem with the correct settings?
If not already log a ticket and provide the appropiet data. This way the problem can be investigated.
I suggest if you want speed on peak go to ADSL. Cause I know that won't drop.




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  Reply # 1121103 3-Sep-2014 13:05
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itxtme:...

And what has really miffed me and actually caused me to post, is the way some users (including yourself) state shutup and be happy with 60% of what you paid for. No I dont accept 60%.

...


I wasn't intending to say "shut up". I was saying "put up": fault report to Vodafone, configuration info, steps taken to diagnose, whatever. Without more concrete info, it was just another complaint using the Geekzone megaphone. In the context of these forums, complaints without positive actions get a hard time. It leaves no real opportunity for people to assist or resolve the issue.

If I were to say "shut up" it would only be with the proviso that repeating or amplifying a complaint doesn't make anything better.

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  Reply # 1121143 3-Sep-2014 13:51
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For clarity, my issue is 

1) Vodafone recognized an issue with congestion on *their* network
2) They provided no formal communication to affected users (they knew which modes needed upgrading for goodness sake, so why couldnt they have?!)
3) The best information came from these forums with information hidden inside pages of threads
4) No discussion of compensation for affected users

Does anyone at Vodafone feel comfortable in saying they handled the situation in the fairest best possible way?  I dont feel it was.

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  Reply # 1121174 3-Sep-2014 14:39
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itxtme: For clarity, my issue is 

1) Vodafone recognized an issue with congestion on *their* network
2) They provided no formal communication to affected users (they knew which modes needed upgrading for goodness sake, so why couldnt they have?!)
3) The best information came from these forums with information hidden inside pages of threads
4) No discussion of compensation for affected users

Does anyone at Vodafone feel comfortable in saying they handled the situation in the fairest best possible way?  I dont feel it was.


Hi itxtme,

I'll be sure to pass your feedback along to the relevant teams. In this case, we feel that we have not breached any of the terms and conditions of our broadband agreement with you. We cannot guarantee that the service will operate free of faults and as a result will not be able to offer compensation in this instance. I'm really sorry to hear that you are unhappy with the way the issue was handled, and as always, would encourage you to escalate this through our complaints process if you wish to proceed rather than further engaging with our staff on Geekzone.

I apologise for any trouble you've been put through and hope that if you choose to proceed with a complaint that our advisors will be able to come to an amicable solution with you.




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  Reply # 1121183 3-Sep-2014 14:55
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Thanks for you reply Demeter, the reason this is in the public domain is because its a discussion, and not even one specifically to your staff.  I always welcome them to be involved though! I have no intention of making a complaint, was just contributing to the topic with my opinion of how the issue was dealt with over two months.  

Also I am not suggesting you broke any of your TOS, they are so beautifully written by some very capable and expensive lawyers.  My feeling is the issue was significant and could have been dealt with better, thats my opinion though and since I've made it ill shutup about it ;)

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  Reply # 1121376 3-Sep-2014 19:26
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TimA: I asked a while back for their TICKET NUMBER so I can look into. From the impression of this you don't have an open ticket. This is quite a poor basis to argue on. Did anyone try my suggestion of plugging the PC into the cable modem with the correct settings?
If not already log a ticket and provide the appropiet data. This way the problem can be investigated.
I suggest if you want speed on peak go to ADSL. Cause I know that won't drop.


Yes I now have an open ticket and am performing several tests for VF over 48 hours. This is being done without a router and yes it has been acknowledged that something is causing my 97ish instead of 130ish.

Its now apparent that my issue has had nothing to do with the fix that was done last month and is indeed something else. I do suspect congestion caused by unlimted plans, but we shall see. My issue isnt at peak...its at all times.

My ticket number is T10552402

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  Reply # 1121445 3-Sep-2014 22:06
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Great. Now something positive can be done to attempt to resolve at least one problem. laughing

Maybe the OP, Skillie, will do the same.

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  Reply # 1121592 4-Sep-2014 09:23
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I should point out I'm certainly not a "fanboy* (I hate TCL, to be honest). But I did not say to anyone "that's the way it is, like it or lump it". What I was saying was - essentially the exact same thing as sbiddle - your connection is up to 130MB/s; it's not guaranteed, it's best effort, and if you get 130 MB/s, that's great. Anything up to that is what is being sold to you.

However, you've finally logged a fault, so if it is some localised issue, at least they know about it now to try and sort it out.

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  Reply # 1121593 4-Sep-2014 09:26
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Ill see how that ticket runs.




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  Reply # 1121654 4-Sep-2014 10:33
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quickymart: I should point out I'm certainly not a "fanboy* (I hate TCL, to be honest). But I did not say to anyone "that's the way it is, like it or lump it". What I was saying was - essentially the exact same thing as sbiddle - your connection is up to 130MB/s; it's not guaranteed, it's best effort, and if you get 130 MB/s, that's great. Anything up to that is what is being sold to you.

However, you've finally logged a fault, so if it is some localised issue, at least they know about it now to try and sort it out.


I didn't post a ticket for a month due the the fact I was aware of a technical issue being fixed last month. When this didn't correct the issue I lodged a ticket.

I believe I already said that my issue wasn't a game breaker....but clearly something wasn't quite right as the speeds constantly sat at that level for over a month, when for a year or two they sat at 127ish.

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