Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




9 posts

Wannabe Geek


# 15072 2-Aug-2007 17:54
Send private message

So...I got all excited about porting my Telecom number to VFX and finally losing Telecom (I'm on wireless internet), I talked to a sales person and read the FAQ's on their website...

Q. Can I still make free local calls?

A. Yes. Calls to local numbers are still free. Note they will now go through WorldxChange.


I then ordered the PAP2T and rang up to open my account. As I went through the process the nice person at the other end informed me that my local calling area would have to be Alexandra or Oamaru - I'm in Wanaka. I explained that neither of these places is 'local' for me and it turns out that these are my only options as Wanaka does not yet have a CLI (exchange connect for VFX?).

They didn't seem to be prepared to admit that 'local calling' implies local to the caller, and were not even apologetic that I have purchased hardware to connect to their system which is crippled with a major part of the service not working - unless I ask all my 'local' friends to move to Alexandra...

I guess with their advertising stating that local calling is free I could head off to the Commerce Commission...it seems like a strange way to go about building a customer base in a increasingly competitive market...

Buyer beware I guess. Has anybody else had the same problem or is our exchange alone in this?



Create new topic
5568 posts

Uber Geek

Trusted
Lifetime subscriber

  # 80904 2-Aug-2007 18:02
Send private message

VFX service is not available in Wanaka yet:
http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=10392

Did you check this out or call Xnet before your brought the PAP2T?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


3594 posts

Uber Geek

Trusted
WorldxChange

  # 80908 2-Aug-2007 18:42
Send private message

Hi Gwilym,

I generally get excited when when sign up any new customer so sorry you have had a bad experince,

I will just point out a few things if I can.

Firstly yes Free Local Calls are available if we have a POI (point of interconnect) in the area, now unfortunately we do not have one yet for Queenstown / Wanaka area, but heres the good news, its scheduled to be available by November.

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=14832

The reason we can't be in all areas at once comes down to economies of scale when building a National Network as we have to have POP in each of the 24 Telecom calling areas for us to be able to offer local numbers in the region. When we launched the service we have put in approx 14 POI's and we are now rolling some more, yours region is included, Now each POP we open cost's tens of Thousands of dollars to open so not a small chunk of change to roll out this technology to all 24 regions in the initial rollout .

Now the service works fine in all areas that we have a POP, it's the same with all commercial offerings though I'm afraid, Mobile Phones, Sky TV, KFC , McDonald's . Starbucks etc the same applies you launch a service in the major areas see if it works commercially and grow it out to more and more of the country this is what we are doing now, if we don't have a POP in an area we can't offer Local numbers which is were you find your self at present sorry to say.

I'm sorry that you feel that we are unsympathetic we are generally very sympathetic with our customers always have been always will be,  but we don't think we have done anything wrong or been misleading as we have been upfront with it right from the start we do post the information in places like this there and all of our support people do know that Local calls are available in regions where we have POIs and all customers are told this, I will look however at how it is worded on the web site as well and and we maybe able to add something to Clarify it.

I would add some more but I have to leave to take the Wife to a concert and she will Kill me If we don't leave now, I hope you now understand it from our point of view though.

Regards
Phillip Moore
Operations Manager
WorldxChange Communications




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 


1200 posts

Uber Geek

Trusted

  # 80910 2-Aug-2007 18:59
Send private message


I'm sure you will be able to return, or sell the unit, and the call costs are so low anyways, and you don't have to pay the $10 a month for the first few months, so just put this towards your local call costs until November.

I've had excellent service from World Exchange - Very helpful.

As a side note, I hope your not taking your wife to Christina, she canceled tonight... Doh!




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

5568 posts

Uber Geek

Trusted
Lifetime subscriber

  # 80939 2-Aug-2007 21:22
Send private message

maverick:
Firstly yes Free Local Calls are available if we have a POI (point of interconnect) in the area, now unfortunately we do not have one yet for Queenstown / Wanaka area, but heres the good news, its scheduled to be available by November.

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=14832

The reason we can't be in all areas at once comes down to economies of scale when building a National Network as we have to have POP in each of the 24 Telecom calling areas for us to be able to offer local numbers in the region. When we launched the service we have put in approx 14 POI's and we are now rolling some more, yours region is included, Now each POP we open cost's tens of Thousands of dollars to open so not a small chunk of change to roll out this technology to all 24 regions in the initial rollout .


Phil, something that may have been helpful to gwilym, and any others signing up, would be to also have the info about POI availability on the xnet website. I can see how someone checking out your service (on xnet website) would not realise VFX is not locally available in all areas. Thus go out, buy the gear, then discover this predicament when they sign-up.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


19282 posts

Uber Geek
Inactive user


  # 80941 2-Aug-2007 21:30
Send private message


[quote} As a side note, I hope your not taking your wife to Christina, she canceled tonight... Doh!]

And tomorrow night



9 posts

Wannabe Geek


  # 81092 4-Aug-2007 11:34
Send private message

Thanks for all the comments - I understand the issues now and appreciate what has to be called an excellent willingness to engage on behalf of the staff at VFX (both here and by ringing me back) . I'm really looking forward to the service becoming available in Wanaka...

40 posts

Geek


  # 81148 5-Aug-2007 09:07
Send private message

My two cent's worth as well, the guys at WxC have been trying to help me resolve an issue with the network that is outside their control. There's not many organisations out there that will put in that sort of effort,  so hang in there, it'll be worth it once everything's in place.

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.