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Topic # 150963 9-Aug-2014 12:21
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Hi all

I recently changed from an old INHOME Telstra TV (old decoder) and 40gig broadband (both through my cable connection) to an 80gig Ultrafast and Vodafone TV with Sky Basic HD and landline.


The call centre told me my modem would be replaced and my phone would be connected to the cable coming into the house and I would get a new decoder/Vodafone STB/Recorder.
They also told me they would deal with Telecom and cancel my subscription. I was a bit leery of them mucking around with the cable in the attic but went with the phone as well for less than half what I was paying Telecom.  

All well and good.

Of course they never turned up on the day organised but after a phone call they turned up three days later. I talked to the guy who did the job and he changed the modem connected to my router, swapped out the decoder for a Vodafone STB/Recorder (left original modem for the TV) and he was adamant he had no work order to do anything with the telephone.
All OK- internet working Ok- TV good though hadn't realised I would lose some channels with new plan 

I rang the call centre last night to see what was happening re the phone. I was told that my phone was connected to Vodafone. I tried to explain I was told that would require some wiring changes that were not done. She went away for 15 mins and came back and stated that she had checked and it was connected to Vodfone.

I am pretty sure this is not correct but before trying again to get some sense any comments re this?

Trying to dial any of the Vodafone access codes from the phone *81 does not work which is not surprising as it must still be connected to the Telecom network unless it was done at a Chorus exchange. 

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  Reply # 1105350 9-Aug-2014 12:35
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If it still runs on the Chorus exchange it isnt on Cable then. Will most oikeloy need to make a work order to get the phone switched to the Cable network..

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  Reply # 1105498 9-Aug-2014 16:38
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Then I wonder why it wasn't done at the same time especially as the order summary sent out after the initial order set out clearly that I had purchased a landline.

Can't see much change from Telstraclear way of doing business I am afraid. 

This stuff is really infuriating as this will mean another day at home and an hour trying to explain to a person whom English is a second language telling me that it is connected that I need to get further work done.


I knew there was a reason why I had stayed on the old plans so I didn't have to contact the company

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  Reply # 1106252 11-Aug-2014 10:39
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Tatou: All OK- internet working Ok- TV good though hadn't realised I would lose some channels with new plan

What channels did you lose?

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  Reply # 1106426 11-Aug-2014 13:39

Hi Tatou,

 Drop me a PM with your account number & I'll get the team to look into the porting of your line as well as the missing channels. :)


 - Nik

Product Manager @ PB Tech

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