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658 posts

Ultimate Geek
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Topic # 151117 14-Aug-2014 12:40
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Can anyone try to access the following Matrox website please?
* www.matrox.com

The IP address is 138.11.2.65.

I can't connect to it at all.

I'm able to access on a different (VPN) network, but not through VF for some reason (?)

TIA.

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254 posts

Ultimate Geek
+1 received by user: 4


  Reply # 1108340 14-Aug-2014 12:52
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Unable to access it here (Wellington eastern suburbs) on a Vodafone Red Cable plan

1384 posts

Uber Geek
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Trusted

  Reply # 1108389 14-Aug-2014 13:42

Hey there,

 Could you please post a traceroute and nslookup to that IP so I can raise it with the networks team?

EDIT: Working fine here at work on fibre FWIW.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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Uber Geek
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  Reply # 1108407 14-Aug-2014 14:08
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I can't open it, from our VF business fibre, but is fine form Spark Fibre.




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Uber Geek
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  Reply # 1108424 14-Aug-2014 14:29
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Tracing route to www.matrox.com [138.11.2.65]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms x.x.x.x
2 * * * Request timed out.
3 10 ms 8 ms 10 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4 18 ms 18 ms 18 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 20 ms 19 ms 19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 20 ms 21 ms 21 ms unknown.telstraglobal.net [134.159.174.37]
7 157 ms 155 ms 159 ms i-0-0-4-0.tlot-core01.bx.telstraglobal.net [202.84.142.118]
8 159 ms 156 ms 156 ms i-0-0-0-5.eqla01.bi.telstraglobal.net [202.40.149.210]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * ^C





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658 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1108431 14-Aug-2014 14:40
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NikT: Hey there,

 Could you please post a traceroute and nslookup to that IP so I can raise it with the networks team?

EDIT: Working fine here at work on fibre FWIW.

Cheers,

 - Nik


Hi,

PM sent.

DNS doesn't resolve matrox.com - times out, when using VF DNS:
203.97.78.43
203.97.78.44

However, works with OpenDNS:
208.67.222.222
208.67.220.220

..and Google:
8.8.8.8
8.8.4.4

However, I wouldn't have thought it was a DNS issue if using the IP anyway (?)

Thanks.

1384 posts

Uber Geek
+1 received by user: 481

Trusted

  Reply # 1108486 14-Aug-2014 15:45

Hi folks,

 Thanks for the traceroutes. Have raised this with the networks team, and a ticket has been lodged to investigate and resolve the issue. Master ticket is T10509814.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




658 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1108852 15-Aug-2014 10:03
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NikT: Thanks for the traceroutes. Have raised this with the networks team, and a ticket has been lodged to investigate and resolve the issue. Master ticket is T10509814.

 - Nik


Seems to be working now.

Cheers.

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