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  Reply # 1110846 18-Aug-2014 21:44
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For anyone who's interested, This is the included bookmark,

 

Front - Back

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  Reply # 1110848 18-Aug-2014 21:46
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Seems reasonable




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  Reply # 1110856 18-Aug-2014 21:55
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$1.50 per bill posted.

90c to send a letter now IIRC, so that means 60c is spent to print each bill at most?

I think I remember my last Vodafone bill being like 3 pages and most was black and white, so how does a company with hundreds-of-thousands/millions of customers (talking about the ones that receive bills, not prepay customers) not have a bulk deal of some sort for printing, as well as a bulk deal for posting of letters? Now I understand there will be wages to take into account but I really doubt it would take that much especially if you're outsourcing the job to another company who probably packs and delivers the letters to NZ post as well. 

Disclaimer: Not with Vodafone. Spark stopped paper statements quite some time ago and I was unhappy but soon got over it, since stopped most other statements too. I don't really care, just interested why Voda and Spark charge such steep fees.




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  Reply # 1110858 18-Aug-2014 21:59
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Lets look at it this way! Maybe the company that prints and posts out the invoices did not put up it's prices? (I have no idea)


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  Reply # 1110879 18-Aug-2014 22:19
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tardtasticx: $1.50 per bill posted.

90c to send a letter now IIRC, so that means 60c is spent to print each bill at most?

I think I remember my last Vodafone bill being like 3 pages and most was black and white, so how does a company with hundreds-of-thousands/millions of customers (talking about the ones that receive bills, not prepay customers) not have a bulk deal of some sort for printing, as well as a bulk deal for posting of letters? Now I understand there will be wages to take into account but I really doubt it would take that much especially if you're outsourcing the job to another company who probably packs and delivers the letters to NZ post as well. 

Disclaimer: Not with Vodafone. Spark stopped paper statements quite some time ago and I was unhappy but soon got over it, since stopped most other statements too. I don't really care, just interested why Voda and Spark charge such steep fees.

If no fee was charged, my bet is hardly anyone would bother to change, rendering the whole exercise (mostly) pointless.



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  Reply # 1110888 18-Aug-2014 22:39
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Andib: For anyone who's interested, This is the included bookmark,

 

Front - Back

Misleading - why don't you show the front of the bookmark with the big text rather than the back? When I get a chance I will post.

Why not just say -' yes - we could have been more upfront'?.

And what are the estimated savings to VF cf then$45 k cap on contributions to books for kids. Why cap at all?

Getting more annoyed with VF by the minute


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  Reply # 1110894 18-Aug-2014 22:43
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The machines to fold and stuff will be getting less and less use, so the price of keeping them will be going up and up as the demand falls. At some stage it may get to the point where the maintanance on them is less than the cost of hand stuffing the bills.




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  Reply # 1110896 18-Aug-2014 22:44
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quickymart:
tardtasticx: $1.50 per bill posted.

90c to send a letter now IIRC, so that means 60c is spent to print each bill at most?

I think I remember my last Vodafone bill being like 3 pages and most was black and white, so how does a company with hundreds-of-thousands/millions of customers (talking about the ones that receive bills, not prepay customers) not have a bulk deal of some sort for printing, as well as a bulk deal for posting of letters? Now I understand there will be wages to take into account but I really doubt it would take that much especially if you're outsourcing the job to another company who probably packs and delivers the letters to NZ post as well. 

Disclaimer: Not with Vodafone. Spark stopped paper statements quite some time ago and I was unhappy but soon got over it, since stopped most other statements too. I don't really care, just interested why Voda and Spark charge such steep fees.

If no fee was charged, my bet is hardly anyone would bother to change, rendering the whole exercise (mostly) pointless.


So it's not cost recovery - it's a price charged to drive behaviour ( which I get, I'd just like some honesty from VF - naïve I know). My ( insert age here) ancestor can be honest and straightforward

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  Reply # 1110929 19-Aug-2014 00:31
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stocksp: So the question is - why is the consumer being charged extra to receive a paper bill rather than having a discount for paying online - and why was it communicated in such an appalling PR fashion?


The question is why are you arguing about saving yourself a $1.50? Save yourself the stress and view, print and download your Bill online.

Nothing wrong with vodafone charging to send snail mail paper bills at all. 



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Reply # 1110931 19-Aug-2014 00:38
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richms: It seems some people use the presence of a paper bill to remind then to pay. So these people expect all customers to pay towards their disorganization.



Yeah, like some people say they didn't pay their monthly bill because they didn't receive it, then wonder why they get disconnected, end up having to 'negotiate' with a debt collection agency on how to pay off their arrears...

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  Reply # 1110933 19-Aug-2014 00:43
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21brandon21: One thing that needs to be looked into is why the late payment fee is increasing to $17.25? I personally pay my bill on time, but this is excessive isn't it? In my opinion $10 is reasonable but increasing it. Damn.


Not at all. Cheap IMHO. It's a disincentive to pay late.  

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Reply # 1110935 19-Aug-2014 00:47
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stocksp:
Andib: For anyone who's interested, This is the included bookmark,

 

Front - Back

Misleading - why don't you show the front of the bookmark with the big text rather than the back? When I get a chance I will post.

Why not just say -' yes - we could have been more upfront'?.

And what are the estimated savings to VF cf then$45 k cap on contributions to books for kids. Why cap at all?

Getting more annoyed with VF by the minute



Cant you see the *FRONT* and *BACK* links below the bookmark.  

BTW getting annoyed over $1.50? 

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  Reply # 1110947 19-Aug-2014 02:49
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This thread is full of De Ja Vu,
John relating to how his parents are with the times and trendy! (Go them)
John pointing out that its a mountain of a mole hill.
The same $1.50 dispute thread again.
KiwiNZ being humorous with John :)

I personally dont like any paper in my mailbox. My news paper hole thing is crammed with papers so no more can fit. And i have "No newspapers, No advertising" on my mailbox. Still doesnt stop them trying. So i yelled at one postie once and never had an issue with that one again :).




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  Reply # 1110951 19-Aug-2014 06:01
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TimA: This thread is full of De Ja Vu,
John relating to how his parents are with the times and trendy! (Go them)
John pointing out that its a mountain of a mole hill.
The same $1.50 dispute thread again.
KiwiNZ being humorous with John :)

I personally dont like any paper in my mailbox. My news paper hole thing is crammed with papers so no more can fit. And i have "No newspapers, No advertising" on my mailbox. Still doesnt stop them trying. So i yelled at one postie once and never had an issue with that one again :).


Parent only Dad pays the bills I told mum if she sends a email to an invalid email address the men in black will come and break your knee caps and take laptop off you

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  Reply # 1110981 19-Aug-2014 07:13
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My mum doesn't have a computer and knows nothing about the internet. She'll just have to pay $1.50 for her paper bills.




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