Vodafone now charging you to receive a bill via post

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone now charging you to receive a bill via post

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#1110984 19-Aug-2014 07:21

We should be thankful that VF are only introducing this now. From memory, the bank and power co has been charging these paper statement fees for a long long time (of course depending on your service providers).

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Jaxar

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#1111042 19-Aug-2014 08:46

21brandon21: One thing that needs to be looked into is why the late payment fee is increasing to $17.25? I personally pay my bill on time, but this is excessive isn't it? In my opinion $10 is reasonable but increasing it. Damn.

If I didn't have an idea of the numbers of people who just pay the $10 late fee and don't just pay on time I would agree 21brandon21.

Personally I got rid of as many paper bills as I could years ago. I didn't need an incentive other than less trash to deal with at my place. I get emailed copies and can detail check them on my cellphone, my ipad, my home desktop and my work computer.

Please note: I have a professional bias towards Vodafone.

Andib

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#1111055 19-Aug-2014 08:54

For the people who didn't see the Front/back links for the images on my last post this is the front of the mentioned bookmark.

Personally I try to get every bill I get emailed to me, As I don't usually pay them as soon as I get them ( result is them getting left on the desk in a pile of other paper and forgotten about) I find it easier being able to search my emails for "Contact Energy", "Vodafone" etc to find them.

muppet

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#1111062 19-Aug-2014 09:07

I can't believe you don't want to help Kiwi Kids learn to read. All you have to do is switch before October!

That's appalling. I'm going to start a new thread with how upset I am about that.

Poor kids. You're mean.

- muppet

Demeter

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#1111067 19-Aug-2014 09:12

OP, we are advising you on the paper bill (which you say you read) that we will be charging you for paper billing as of October. Two billing period notice. We're doing it with a large colourful banner. We have more info about it on our website at http://www.vodafone.co.nz/help/bill-payment/ebill/. How else would you want us to communicate the change to you? By advertising on TV? Or by sending even more paper communication (which is what we are trying to avoid)?

johnr

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#1111075 19-Aug-2014 09:25

Demeter: OP, we are advising you on the paper bill (which you say you read) that we will be charging you for paper billing as of October. Two billing period notice. We're doing it with a large colourful banner. We have more info about it on our website at http://www.vodafone.co.nz/help/bill-payment/ebill/. How else would you want us to communicate the change to you? By advertising on TV? Or by sending even more paper communication (which is what we are trying to avoid)?

Door knocking once a week at 1am maybe?

mattbush

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#1111088 19-Aug-2014 09:45

Demeter: OP, we are advising you on the paper bill (which you say you read) that we will be charging you for paper billing as of October. Two billing period notice. We're doing it with a large colourful banner. We have more info about it on our website at http://www.vodafone.co.nz/help/bill-payment/ebill/. How else would you want us to communicate the change to you? By advertising on TV? Or by sending even more paper communication (which is what we are trying to avoid)?

You are simply price gouging as this will lead to millions extra per year in revenue for no extra cost. If you were serious about encouraging a change then offer a discount to your customers rather than hit them.

This was recently in the media and the journalists also concluded it was a ripoff and encouraged customers to shop around.(They included some power companies).

mattbush

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#1111090 19-Aug-2014 09:46

Andib: For the people who didn't see the Front/back links for the images on my last post this is the front of the mentioned bookmark.

Personally I try to get every bill I get emailed to me, As I don't usually pay them as soon as I get them ( result is them getting left on the desk in a pile of other paper and forgotten about) I find it easier being able to search my emails for "Contact Energy", "Vodafone" etc to find them.

Contact Energy offered a discount to get electronic billing!!!

Andib

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#1111121 19-Aug-2014 10:16

mattbush:
Andib: For the people who didn't see the Front/back links for the images on my last post this is the front of the mentioned bookmark.

Personally I try to get every bill I get emailed to me, As I don't usually pay them as soon as I get them ( result is them getting left on the desk in a pile of other paper and forgotten about) I find it easier being able to search my emails for "Contact Energy", "Vodafone" etc to find them.

Contact Energy offered a discount to get electronic billing!!!

This is no different, Your price will be $XYZ + $1.50 if you continue to recieve a paper bill or only $XYZ if you get it via email.
The alternitive to this is raising all prices by $1.50 then giving everyone who gets an ebill a $1.5 discount.

Demeter

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#1111124 19-Aug-2014 10:18

mattbush: You are simply price gouging as this will lead to millions extra per year in revenue for no extra cost. If you were serious about encouraging a change then offer a discount to your customers rather than hit them.

This was recently in the media and the journalists also concluded it was a ripoff and encouraged customers to shop around.(They included some power companies).

I was referring to the OP's outrage of not being informed more formally. Frankly, how the price is calculated is none of my concern but in my own personal opinion, I don't think I'd object if it was substantially more. At $1.50 a lot of people would just not be bothered to make the change and for environmental reasons alone, they should.

Our plans and services keep getting cheaper year after year and yet whenever we try an avenue of recouping costs or reducing them somehow, I'm always surprised at the number of people who accuse us of gouging. If the cost bothers you, there is a way to avoid it. Nothing could be simpler.

MikeB4

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#1111129 19-Aug-2014 10:27

mattbush:
Demeter: OP, we are advising you on the paper bill (which you say you read) that we will be charging you for paper billing as of October. Two billing period notice. We're doing it with a large colourful banner. We have more info about it on our website at http://www.vodafone.co.nz/help/bill-payment/ebill/. How else would you want us to communicate the change to you? By advertising on TV? Or by sending even more paper communication (which is what we are trying to avoid)?

You are simply price gouging as this will lead to millions extra per year in revenue for no extra cost. If you were serious about encouraging a change then offer a discount to your customers rather than hit them.

This was recently in the media and the journalists also concluded it was a ripoff and encouraged customers to shop around.(They included some power companies).

I cannot see how this is price gouging, they are not charging an unreasonable amount, they are not taking advantage of a shortage of supply or an emergency situation, the charge is not fixed as there are options available to avoid paying.

NzBeagle

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#1111181 19-Aug-2014 11:22

I think it's a good idea to help move people away from an old invoicing stream, but I think the price is set to motivate, not to cover existing costs as some have interpreted. I moved away from mail as changing address is a pain, and I manage my emails better than I check my letterbox.

Note, that there was a cost increase in July for posting items.

Andib

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#1111192 19-Aug-2014 11:30

NzBeagle: I think it's a good idea to help move people away from an old invoicing stream, but I think the price is set to motivate, not to cover existing costs as some have interpreted. I moved away from mail as changing address is a pain, and I manage my emails better than I check my letterbox.

Note, that there was a cost increase in July for posting items.

Bang on the money IMO,

Although it's not my area of the business so don't know the exact break up of costs for the paper bills, I do think this would have come into the pricing, I personally think $1.5 /month ($18/year) is just enough to make people switch over to ebills. Anything less than lots of customers would just ignore it and just see it as a minor price increase.

Jaxar

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#1111209 19-Aug-2014 12:08

KiwiNZ:

I cannot see how this is price gouging, they are not charging an unreasonable amount, they are not taking advantage of a shortage of supply or an emergency situation, the charge is not fixed as there are options available to avoid paying.

Come now lets not let the actual definition of the terms price gouging get in the way of a good vent. :p
Price gouging is so much more emotive than say, charging a small amount for a service which was free before and still has free alternatives.

Above sillyness aside lets face it. No company says hey we are now going to charge for this service and gets an overwhelmingly positive response. The best any company can hope for is a neutral reaction. Frankly I've been pleasantly surprised in this thread at how neutral most posts have been.

Please note: I have a professional bias towards Vodafone.

mattbush

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#1111489 19-Aug-2014 18:34

Jaxar:
KiwiNZ:

I cannot see how this is price gouging, they are not charging an unreasonable amount, they are not taking advantage of a shortage of supply or an emergency situation, the charge is not fixed as there are options available to avoid paying.

Come now lets not let the actual definition of the terms price gouging get in the way of a good vent. :p
Price gouging is so much more emotive than say, charging a small amount for a service which was free before and still has free alternatives.

Above sillyness aside lets face it. No company says hey we are now going to charge for this service and gets an overwhelmingly positive response. The best any company can hope for is a neutral reaction. Frankly I've been pleasantly surprised in this thread at how neutral most posts have been.

It is NOT a small amount when applied across their customer base.

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