Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


blingjug

32 posts

Geek


#151280 20-Aug-2014 10:01
Send private message

I have been trying to get a DrayTek Vigor 2130 router configured to replace that damn 'Vodafone Station' that was supplied with the Fiber UFB connection.
- They should never have supplied such a router to a business in the first place. Horrible thing, can't even change basic settings like turning off DHCP without having to call their tech support to do it from their end ><.

I talked to their Technical team and Set it up with a static WAN IP, VLAN tag of 3, as instructed.
Couldn't even get it to ping the default gateway.

I've set this same model router up for Telecom UFB, Snap UFB, and I think Actrix too.
- I just can't figure out what Vodafone's UFB setup requires, and none of the support staff have anything past the basic knowledge because they are all trained to deal with their Vodafone Stations.

Anyone have any experience with this?

Create new topic
sbiddle
29279 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1111855 20-Aug-2014 10:02
Send private message

Who said to use VLAN 3?

UFB uses a 802.1q value of 10 unless you've requested an untagged UNI


blingjug

32 posts

Geek


  #1111858 20-Aug-2014 10:05
Send private message

I should mention that I tried using Vlan tags of 2-10 just while experimenting around.
- Telecom UFB setups I've done used 10, Snap too I think.

 
 
 
 


Glassboy
836 posts

Ultimate Geek

Trusted

  #1111859 20-Aug-2014 10:06
Send private message

Are you sure the VLAN tag is meant to be 3?  Every other Vodafone connection I've heard of uses 10.

blingjug

32 posts

Geek


  #1111881 20-Aug-2014 10:50
Send private message

That is what 2 different Vodafone tech support people have told me.
But yes, I did think it was strange too. But as I said, I did try using 10 as well with no luck.

I am surprised that Vodafone doesn't have a support page that just lists all this information somewhere.
Over the years using ADSL and VDSL there are various places around the web now that list the common ISP configuration settings, but I couldn't find anything for Vodafone UFB.


sbiddle
29279 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1111885 20-Aug-2014 11:14
Send private message

blingjug: That is what 2 different Vodafone tech support people have told me.
But yes, I did think it was strange too. But as I said, I did try using 10 as well with no luck.

I am surprised that Vodafone doesn't have a support page that just lists all this information somewhere.
Over the years using ADSL and VDSL there are various places around the web now that list the common ISP configuration settings, but I couldn't find anything for Vodafone UFB.



UFB only uses 10 as the 802.1q tag. Nothing else can work.

As for ISPs offering pages with support information it pretty much comes down to ISPs only supporting products they supply which these days are typically fully autoprovisioned. There is no need to provide this information because none of it is required when setting up a device. The old days where an end user had to configure their modem are well and truly over.



blingjug

32 posts

Geek


  #1111915 20-Aug-2014 11:42
Send private message

Providing Auto-provisioned devices is fine for most home users.

But this was a business customer. Providing a modem that has DHCP Server enabled in a domain environment, with no option to turn it off without calling Vodafone support, isn't very helpful for a business.
I can understand home users wanting the default configuration, but Businesses often need things like VPN passthrough setup, VOIP options etc.

Is it really that hard for them to pick a few business-class brands like DrayTek, MikroTik, etc. and give basic support?
- If they can just help me get the internet connection working I can take it from there.

Glassboy
836 posts

Ultimate Geek

Trusted

  #1112159 20-Aug-2014 15:28
Send private message

blingjug: 

Is it really that hard for them to pick a few business-class brands like DrayTek, MikroTik, etc. and give basic support?
- If they can just help me get the internet connection working I can take it from there.


I wouldn't grade Draytek as business grade, but your point is not without merit.  The problem is the maintenance of the material.  You have to keep it up to date with all firmware versions.  It's very hard to justify a staff member to do that in a vendor environment.

 
 
 
 


sbiddle
29279 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1112176 20-Aug-2014 15:51
Send private message

blingjug:
Is it really that hard for them to pick a few business-class brands like DrayTek, MikroTik, etc. and give basic support?
- If they can just help me get the internet connection working I can take it from there.


Simple answer to that is you're looking at the wrong ISP if that's what you want.



blingjug

32 posts

Geek


  #1112620 21-Aug-2014 09:24
Send private message

sbiddle:
blingjug:
Is it really that hard for them to pick a few business-class brands like DrayTek, MikroTik, etc. and give basic support?
- If they can just help me get the internet connection working I can take it from there.


Simple answer to that is you're looking at the wrong ISP if that's what you want.





So very tempted to mark that comment as the answer...

Create new topic





News »

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.