Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


258 posts

Ultimate Geek
+1 received by user: 32


Topic # 151460 26-Aug-2014 11:26
Send private message

Just in case some kind person on new can help out and save me a third phone call to 777:

A couple of months ago I talked to the retention team, and ended up signing up to a new plan (Red Connect?) that gives me 500min, unlimited text, and 1.25gb data. The person I was talking to said he would add 500mb for the 24month contract term, leaving me with 1.75gb a month.

When the first new month started in July, that 500mb wasn't available, so I called 777, and the person I talked to added it to my account, and emailed the retention team to get it reinstated permanently. However when this current month started at the end of last week, it was again not present. I called 777 again, and the person I talked to put me on hold and called the retention team again, and said she had confirmed with them that it would be added permanently to my account this time round.

That was Friday last week, and still now my account information shows up as only having a total of 1.25gb.

The interactions I've had have always been friendly, but I'm getting sick of calling and getting nowhere. Is there anybody here who can help?

Filter this topic showing only the reply marked as answer Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1115780 26-Aug-2014 11:28
Send private message

DM me the mobile number easy to sort out



258 posts

Ultimate Geek
+1 received by user: 32


  Reply # 1119643 1-Sep-2014 14:51
2 people support this post
Send private message

Resolved by johnr, can't thank him enough

508 posts

Ultimate Geek
+1 received by user: 117


  Reply # 1120342 2-Sep-2014 10:59
One person supports this post
Send private message

He's very good at this stuff. :-)
Resolved a kind of similar issue for me last month after several attempts via normal channels failed.
So another vote of thanks to johnr from me too.  :-)




Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.