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  Reply # 1120889 2-Sep-2014 23:19
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A final bill has to be generated it's the way billing system/s work

777 / 0800 800 021 should be able to email you a final copy, If not then DM me details and I will take a look when I get time

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  Reply # 1120910 3-Sep-2014 00:38
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charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.

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  Reply # 1120913 3-Sep-2014 00:51
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Glassboy:
charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.


Not free but pretty damn cheap, automated processes make things more efficient and save big bucks.
For instance I did an upgrade for a company in which I automated the generation of invoices and so the amount of time it took to produce invoices went from days to hours.
Instead of paying an employee to generate invoices all day they just got them to click a few buttons for a couple of minutes then the computer would do the rest itself and the employee could move on to other tasks.




Regards
Stefan Andres Charsley

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  Reply # 1120964 3-Sep-2014 08:24
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Back when I was working consumer complaints the final invoice would be sent my mail thus if VF have your postal address wrong on your account then that would explain why you did not get it. As JohnR said you can always contact VF and we can email it to a specified email address.




Please note: I have a professional bias towards Vodafone.

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  Reply # 1121027 3-Sep-2014 10:39
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miked: JohnR

Thanks, that is good to know... (although that wasn't my experience)

Ultimately at the crux of my issue with Vodafone, is that I never got a final bill sent (for whatever reason)... or at least it never arrived if one was sent.

This whole thread is therefore about the grumble I have over not getting one.

If I was able to get a copy of that final bill now, then all my problems would be resolved.

Emailed would be fine. Would you be able to arrange that for me? (or maybe Demeter/Lon?)

Mike



Your "provocative" curiosity will find it hard to come across love on forums like these where people participate voluntarily to assist others. A more sublime method would have been to just simply ask with "non-provocative" curiosity. Either way, as John advised, a call to customer support should sort your issue out.

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  Reply # 1121037 3-Sep-2014 10:57
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miked: JohnR

Thanks, that is good to know... (although that wasn't my experience)

Ultimately at the crux of my issue with Vodafone, is that I never got a final bill sent (for whatever reason)... or at least it never arrived if one was sent.

This whole thread is therefore about the grumble I have over not getting one.

If I was able to get a copy of that final bill now, then all my problems would be resolved.

Emailed would be fine. Would you be able to arrange that for me? (or maybe Demeter/Lon?)

Mike


Yup, I can absolutely arrange that. Please private message your previous customer number or internet login to me along with your current email address and I'll get it sorted!




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  Reply # 1121041 3-Sep-2014 11:10
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Glassboy: ...

No matter what type of organisation you are dealing with there are very different rules for accepting payment and making payment.  For a refund from anyone you should expect to have to contact them, establish your identity (to a far greater degree than for payment), and then provide details of how they can pay you...


Drifting off-topic somewhat and not specific to Vodafone, but this is one of the reasons why I'm always reluctant to set up Direct-Debits.  You're essentially giving an organisation a blank cheque every month.  I'm sure most are trustworthy and won't debit your account unless they they are entitled to do so, but an error on their side could leave you out of pocket significantly with a potentially cumbersome battle to get it rectified.




Most of the trouble in the world is caused by people wanting to be important. (T.S. Eliot)


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Reply # 1121364 3-Sep-2014 18:59
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charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


My thoughts as well..maybe he had to re-set the Gutenberg innocent

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  Reply # 1122122 4-Sep-2014 20:19
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charsleysa:
Glassboy:
charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.


Not free but pretty damn cheap, automated processes make things more efficient and save big bucks.
For instance I did an upgrade for a company in which I automated the generation of invoices and so the amount of time it took to produce invoices went from days to hours.
Instead of paying an employee to generate invoices all day they just got them to click a few buttons for a couple of minutes then the computer would do the rest itself and the employee could move on to other tasks.


I'm really pleased that you've discovered amazingly free computers, networking, electricity and facilities.  I'm sure your customer love your magical pixie dust, it must revolutionize their businesses. 

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