Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1120889 2-Sep-2014 23:19
Send private message

A final bill has to be generated it's the way billing system/s work

777 / 0800 800 021 should be able to email you a final copy, If not then DM me details and I will take a look when I get time

834 posts

Ultimate Geek
+1 received by user: 260

Trusted

  Reply # 1120910 3-Sep-2014 00:38
Send private message

charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.

597 posts

Ultimate Geek
+1 received by user: 132


  Reply # 1120913 3-Sep-2014 00:51
Send private message

Glassboy:
charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.


Not free but pretty damn cheap, automated processes make things more efficient and save big bucks.
For instance I did an upgrade for a company in which I automated the generation of invoices and so the amount of time it took to produce invoices went from days to hours.
Instead of paying an employee to generate invoices all day they just got them to click a few buttons for a couple of minutes then the computer would do the rest itself and the employee could move on to other tasks.




Regards
Stefan Andres Charsley

382 posts

Ultimate Geek
+1 received by user: 130


  Reply # 1120964 3-Sep-2014 08:24
Send private message

Back when I was working consumer complaints the final invoice would be sent my mail thus if VF have your postal address wrong on your account then that would explain why you did not get it. As JohnR said you can always contact VF and we can email it to a specified email address.




Please note: I have a professional bias towards Vodafone.

79 posts

Master Geek
+1 received by user: 34


  Reply # 1121027 3-Sep-2014 10:39
Send private message

miked: JohnR

Thanks, that is good to know... (although that wasn't my experience)

Ultimately at the crux of my issue with Vodafone, is that I never got a final bill sent (for whatever reason)... or at least it never arrived if one was sent.

This whole thread is therefore about the grumble I have over not getting one.

If I was able to get a copy of that final bill now, then all my problems would be resolved.

Emailed would be fine. Would you be able to arrange that for me? (or maybe Demeter/Lon?)

Mike



Your "provocative" curiosity will find it hard to come across love on forums like these where people participate voluntarily to assist others. A more sublime method would have been to just simply ask with "non-provocative" curiosity. Either way, as John advised, a call to customer support should sort your issue out.

709 posts

Ultimate Geek
+1 received by user: 404

Trusted
Vodafone NZ

  Reply # 1121037 3-Sep-2014 10:57
One person supports this post
Send private message

miked: JohnR

Thanks, that is good to know... (although that wasn't my experience)

Ultimately at the crux of my issue with Vodafone, is that I never got a final bill sent (for whatever reason)... or at least it never arrived if one was sent.

This whole thread is therefore about the grumble I have over not getting one.

If I was able to get a copy of that final bill now, then all my problems would be resolved.

Emailed would be fine. Would you be able to arrange that for me? (or maybe Demeter/Lon?)

Mike


Yup, I can absolutely arrange that. Please private message your previous customer number or internet login to me along with your current email address and I'll get it sorted!




1680 posts

Uber Geek
+1 received by user: 798


  Reply # 1121041 3-Sep-2014 11:10
One person supports this post
Send private message

Glassboy: ...

No matter what type of organisation you are dealing with there are very different rules for accepting payment and making payment.  For a refund from anyone you should expect to have to contact them, establish your identity (to a far greater degree than for payment), and then provide details of how they can pay you...


Drifting off-topic somewhat and not specific to Vodafone, but this is one of the reasons why I'm always reluctant to set up Direct-Debits.  You're essentially giving an organisation a blank cheque every month.  I'm sure most are trustworthy and won't debit your account unless they they are entitled to do so, but an error on their side could leave you out of pocket significantly with a potentially cumbersome battle to get it rectified.




Most of the trouble in the world is caused by people wanting to be important. (T.S. Eliot)


153 posts

Master Geek
+1 received by user: 2


Reply # 1121364 3-Sep-2014 18:59
Send private message

charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


My thoughts as well..maybe he had to re-set the Gutenberg innocent

834 posts

Ultimate Geek
+1 received by user: 260

Trusted

  Reply # 1122122 4-Sep-2014 20:19
Send private message

charsleysa:
Glassboy:
charsleysa:
Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.


If generating an invoice costs you $80 then you're doing something wrong.


No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.


Not free but pretty damn cheap, automated processes make things more efficient and save big bucks.
For instance I did an upgrade for a company in which I automated the generation of invoices and so the amount of time it took to produce invoices went from days to hours.
Instead of paying an employee to generate invoices all day they just got them to click a few buttons for a couple of minutes then the computer would do the rest itself and the employee could move on to other tasks.


I'm really pleased that you've discovered amazingly free computers, networking, electricity and facilities.  I'm sure your customer love your magical pixie dust, it must revolutionize their businesses. 

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.