charsleysa:

Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.

If generating an invoice costs you $80 then you're doing something wrong.

Glassboy:

charsleysa:

Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.

If generating an invoice costs you $80 then you're doing something wrong.

No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.

miked: JohnR

Thanks, that is good to know... (although that wasn't my experience)

Ultimately at the crux of my issue with Vodafone, is that I never got a final bill sent (for whatever reason)... or at least it never arrived if one was sent.

This whole thread is therefore about the grumble I have over not getting one.

If I was able to get a copy of that final bill now, then all my problems would be resolved.

Emailed would be fine. Would you be able to arrange that for me? (or maybe Demeter/Lon?)

Mike

miked: JohnR

Thanks, that is good to know... (although that wasn't my experience)

Ultimately at the crux of my issue with Vodafone, is that I never got a final bill sent (for whatever reason)... or at least it never arrived if one was sent.

This whole thread is therefore about the grumble I have over not getting one.

If I was able to get a copy of that final bill now, then all my problems would be resolved.

Emailed would be fine. Would you be able to arrange that for me? (or maybe Demeter/Lon?)

Mike

Glassboy: ...

No matter what type of organisation you are dealing with there are very different rules for accepting payment and making payment.  For a refund from anyone you should expect to have to contact them, establish your identity (to a far greater degree than for payment), and then provide details of how they can pay you...

charsleysa:

Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.

If generating an invoice costs you $80 then you're doing something wrong.

charsleysa:

Glassboy:

charsleysa:

Glassboy: I don't really think you grasp the reality of business.  I know of one instance where generating an invoice cost $80.  Sending you that final bill could realistically cost $20.

If generating an invoice costs you $80 then you're doing something wrong.

No, typically the process just involves people and moving physical objects between places.  You can replace the physical objects with virtual ones, but systems and infrastructure still cost.  When you get into things like PCI DSS compliance it costs more.

Computers don't make things free.

Not free but pretty damn cheap, automated processes make things more efficient and save big bucks.
For instance I did an upgrade for a company in which I automated the generation of invoices and so the amount of time it took to produce invoices went from days to hours.
Instead of paying an employee to generate invoices all day they just got them to click a few buttons for a couple of minutes then the computer would do the rest itself and the employee could move on to other tasks.