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5765 posts

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  Reply # 1122278 5-Sep-2014 07:43
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adimw: still orange -.-


Log that fault and get a tech around to resolve. Did you get your call back?




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




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Master Geek
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  Reply # 1122291 5-Sep-2014 08:05
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I spoke to a tech at 20:02 for 5 minutes, he said he would talk to 2nd level and call me back very soon.

at 20:51 I had the call back come in from 0800 800 021 and answered it after one or two rings, said hello and was disconnected. Phone shows call time of 3 seconds.

I immediately called back, and was on hold from 20:52 for 11 minutes before giving up and going to bed.

Not sure whether the VF call centre closes at 9pm or if they will try calling me again?

5765 posts

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+1 received by user: 1710

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  Reply # 1122296 5-Sep-2014 08:17
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24/7. Probably wont try call again as past the actual requested time.




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




51 posts

Master Geek
+1 received by user: 4


  Reply # 1122302 5-Sep-2014 08:34
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I'll have to call again once I'm home tonight, spent way too long on the phone to VF during work hours yesterday.

It's also weird and of note that I am having serious trouble connecting to anything at home currently.

Camera one -> AP -> router -> modem -> web = can get logon page but not connect.
Camera two -> AP -> router -> modem -> web = can log in and get live video stream.
Server (runs webcam software and a VMWare workstation) -> LAN -> router -> modem -> web = cannot RDP but BlueIris is still sending webcam clips as normal.
VM Server (runs WWW server) -> server above -> LAN->router->modem->web = cannot RDP, pingdom shows 8h 20m downtime, cannot get WWW from outside.
No alerts on the pingdom ping check to the router.



51 posts

Master Geek
+1 received by user: 4


  Reply # 1122306 5-Sep-2014 08:50
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annnnnnnnnnd..... the servers/services/etc are all back online and visible.... weird.



51 posts

Master Geek
+1 received by user: 4


  Reply # 1127706 13-Sep-2014 10:44
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Have been away from Wellington for a week.

Vodafone possibly changed something while I was away, orange light is gone, have run a speed test.


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