johnr:Lias:Yabanize: My question for the OP? Did you keep your tbox with sky? Because I hear they have a free sky for 6 months promotion going on.. And if they've already sent the modem out, They may aswell let you register the mac address and get the profile change done over the phone. Waste of technician time. We're on that same 60gb plan, looking to chance to unlimited
Vodafone/Downer are remarkably inflexible about this kind of thing.
They need to start offering a self install zero fee option.
How many cable modems have you installed?
None, but they are user replaceable on overseas cable networks, so it's not like it's impossible.
I mean sure if we're talking a 1st time install, or maybe even a reinstall, I can understand, but when its replacement of an existing modem surely it can't be that hard? Modem is preconfigured and shipped..unplug old one, plug in new one, ring up and give account number, old mac, new mac, backend stuff done and away we go? am I missing something?