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Topic # 152469 27-Sep-2014 16:04
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All the threads I see through search seem a few years old at least, so I'll start a new.

Is anyone else having any success with the Usage meters in the Vodafone customer zone? (It may not even be a TC-only problem.)

I accept a certain delay in keeping the meters up to date. (I am not sure I really see why it can't be almost instant but that's another discussion...)

However recently I've been thinking of changing plans/providers, and have been monitoring my usage to see how much I really need/use. I say Monitoring in that I've been looking at the meter page. There has been no real monitoring because the meter has shown nothing for ten day or more... (Not even the traffic I've used in trying to se if there was any usge on the meter!!! But I hope that that would be un-metered anyway...)

Today, being 3 or 4 days into a new billing cycle, suddenly it has sprung into life. But in a very odd way. recording 7Gb over an hour period when I don't recall even using the Internet consciously. (Sure I've got a smartphone sync'ing here and there, but I am pretty sure it didn't just sync once in the last 10+ days, and with 7G in one hour!!!! And if my neighbours are stealing bandwidth, it seems unlikely they'd do it in one almighty burst, and only once...)

Before I pull my hair out, really think about complaining, or switch providers in a huff, I would like to know if anyone else is experiencing this too.

Now to be fair, it is not recording things I'm using so arguably I might be getting data for free. But on the other hand I am probably going to be stung this month if it randomly allocates data to a 6pm slot to Friday night. It's just not reliable.

For me, how can I make useful decisions. Say on whether to download something off the 'net at the end of the month or not, watch that ondemand episode I missed, etc. How can I try to work out if I should be looking to move to a new plan for more service.

And on the other hand, how can I trust that I will be treated fairly when I receive a bill charging me for over use? I expect that the 50%- 80%-used emails (do they still even do these?) to be sent in a timely manner so I can curb my behaviour?

It's so frustrating... And I don't really want to be on the phone for "hours" waiting to have a (probably) non-useful conversation with a customer service rep, or is that being unfair?

Please let me know if you're having the same or better experience with the meter.

Scott

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  Reply # 1138788 27-Sep-2014 16:28
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I take it you mean Cable (HFC) network usage meter as Telstraclear is no longer in the NZ market place

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  Reply # 1138800 27-Sep-2014 16:48
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On the assumption that you are on Vodafone cable (previously TelstraClear cable)
I have never had any problem with the VF usage meter.
It shows my data usage broken down by day or by hour, it seems pretty accurate, and it updates promptly.
I have been using it less since going "unlimited".




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  Reply # 1142811 27-Sep-2014 21:04
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Yes, of course I know that its now all Vodafone. And its the Cable network. I'm getting to it through the Vodafone customer zone, my account number shows up fine. I use the TC nomenclature I guess to indicate its not a "true, homebred" Vodafone offering and thus provide an out for it not working correctly.

So anyone prepared to advance why I would not have a meter that seems to work?... And what is the best way top go about resolving this issue? Or am I destined to have it providing no information at all?

(If my usage changes and I go over my Lightspeed Cap, I'm pretty sure I'll get stung without recourse...)

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  Reply # 1142889 28-Sep-2014 10:08
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Are you still trying to use the old TelstraClear Usage meter?
Mine died weeks ago.
The new VF usage meter can be found here:  VF Customer Zone > My profile (login) > Internet Usage Meters > Usage Meters by Account




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  Reply # 1142911 28-Sep-2014 11:12
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Yes, that's exactly where I've been looking at the meter.

I'd say that over the past few months, when I've been casually scanning usage, I've thought the month totals were low. Now that I am actively looking at it on a more regular basis with a view to thinking about changing plans (and ISPs) I have noticed this specific abnormality.

Since Friday, it seems to be recording in a more "likely" manner, with little peaks and troughs throughout the day when I have been around the house. The ten days plus without any recorded data, and then the 7Gb spike in one hour indicate there's something wrong and it can't be trusted.

It seems maybe it's just me and not a wholesale problem across VF, exTC plans or not.

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  Reply # 1143380 29-Sep-2014 11:19

Sorry for the trouble - this is definitely an isolated issue. If you could please send me a private message with your account number, I can have the right folks take a look at it for you.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1143484 29-Sep-2014 12:42
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I had a similar problem last week, the usage meter recorded nothing for one day and then dumped 3Gb at 3am the next day, lucky it was not the end of my billing cycle.
I use an Android app from the play store that is very useful, it worked perfectly up until about 3 weeks ago and then could only log in every now and then, i emailed the developer and he said vodafone made a change to their website that makes it difficult for his app to access the usage.

Strangely i can use the app more reliably from my phone while using 3G than connected to my wifi at home throught the old telstra/vodafone cable here in Christchurch.

My router does run full stealth so pings from the wan port are ignored, not sure if that makes a difference, but the app still works 50% of the time through the wifi.

I have noticed that when i check manually on the vodafone web site the last week or so the data does seem to be closer to real time, maybe an hour later ?



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  Reply # 1144116 30-Sep-2014 11:38
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So sitting down to do some maths (and using http://www.convert-me.com/en/convert/data_transfer_rate/gibibytephour.html) my 7Gb hour spike would seem almost impossible over my Cable 15Mbps plan...

Or am I confusing b with B and other such travesties?...

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  Reply # 1170785 7-Nov-2014 13:02
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Scott (and VF Tech/CSR guys).
My feedback is I have had the same use meter issues on and off for some months now, I am on VF Cable network service in Chch.  Have raised tickets and nothing much happens with the team, latest was last week, VF Tech advised there was no issue with volume being used and delays in posting data (e.g. days of use missing then wham apply it on one day!)
Today I could not access the customer portal for some time, and when I do the customer portal server is slow makes it painful to access use data. 

My view is the VF broadband service in general, has been degrading for some time now, getting worse since VF took over the network. My gut feel is they have too much combined traffic for their IP network/pipes/links sizing, so overloading networks, routing and or backbone issues?  e.g. I have it from reliable VF source that approx 50% IP packets were being lost on their network on Monday from Chch?! Wet days and school holidays just forget good service! Something ain't right back of house methinks!

 


Am a long time user of TCL/VF cable but have been finally considering moving to VDSL with new supplier with the performance issues i am seeing these days.  gaved VF another chance and upgraded to Warp speed 50Mb/sec on Monday, with new Docsis 3 Cable modem supplied, to see if this would fix things. Sadly service and access/inter-ISP and international links not really improving.  I don't bother logging faults now as there is little point.frown

An ISP switch may finally have to happen if it does not get sorted soon....?! 

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  Reply # 1170928 7-Nov-2014 15:23
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Stix: ...   An ISP switch may finally have to happen if it does not get sorted soon....?! 


... provided that fibre is available to you.

Going to VDSL would be a backward step.




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  Reply # 1170980 7-Nov-2014 15:58
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I raised a topic about this earlier - basically the meter was off for two weeks, resulting in 50G arriving all at once (half of which would have been from the previous cycle). Thought the easiest way to deal with it was to change to unlimited :) 

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  Reply # 1171040 7-Nov-2014 17:52
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Sideface - maybe switching from Cable may not be the best, Fibre yes - but the real key for me is it's all about the network management (how much oversubscription/capacity per customer) and the overall pipe size of the international links to the USA and onwards.
Snap may be the way to go or Big Pipe !

Cheers

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  Reply # 1171223 8-Nov-2014 00:03
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StimpsonJCat: All the threads I see through search seem a few years old at least, so I'll start a new.

Is anyone else having any success with the Usage meters in the Vodafone customer zone? (It may not even be a TC-only problem.)

I accept a certain delay in keeping the meters up to date. (I am not sure I really see why it can't be almost instant but that's another discussion...)

However recently I've been thinking of changing plans/providers, and have been monitoring my usage to see how much I really need/use. I say Monitoring in that I've been looking at the meter page. There has been no real monitoring because the meter has shown nothing for ten day or more... (Not even the traffic I've used in trying to se if there was any usge on the meter!!! But I hope that that would be un-metered anyway...)

Today, being 3 or 4 days into a new billing cycle, suddenly it has sprung into life. But in a very odd way. recording 7Gb over an hour period when I don't recall even using the Internet consciously. (Sure I've got a smartphone sync'ing here and there, but I am pretty sure it didn't just sync once in the last 10+ days, and with 7G in one hour!!!! And if my neighbours are stealing bandwidth, it seems unlikely they'd do it in one almighty burst, and only once...)

Before I pull my hair out, really think about complaining, or switch providers in a huff, I would like to know if anyone else is experiencing this too.

Now to be fair, it is not recording things I'm using so arguably I might be getting data for free. But on the other hand I am probably going to be stung this month if it randomly allocates data to a 6pm slot to Friday night. It's just not reliable.

For me, how can I make useful decisions. Say on whether to download something off the 'net at the end of the month or not, watch that ondemand episode I missed, etc. How can I try to work out if I should be looking to move to a new plan for more service.

And on the other hand, how can I trust that I will be treated fairly when I receive a bill charging me for over use? I expect that the 50%- 80%-used emails (do they still even do these?) to be sent in a timely manner so I can curb my behaviour?

It's so frustrating... And I don't really want to be on the phone for "hours" waiting to have a (probably) non-useful conversation with a customer service rep, or is that being unfair?

Please let me know if you're having the same or better experience with the meter.

Scott


Here I go again.


Get TUC.

 

A small program to check your traffic usage. Works with many ISPs: ACSOnline, Actrix,BorderNET, Farmside, InSPire, Maxnet, Orcon, Paradise, Quicksilver, Slingshot, Snap, Spark(formerly Telecom), Ultracom, Vodafone, Woosh, WorldNet, Xnet and Zelan. If it doesn't support your ISP then just ask.

 

Download v1.90 for Windows XP/Vista/7. Also works perfectly under linux using Wine. For Mac, try Crossover (untested, but it should work).

 

Alternative download, without installer here (just unzip it to a directory of your choice).

http://www.tuc.co.nz/

 





It gets the data usage stats directly from the Vodafone usage meters, and is very easy to set up and use.

I have mine currently updating hourly, been using it for years without any problems.

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  Reply # 1175033 13-Nov-2014 11:10
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I don't mean to hijack your thread or anything but we too have been experiencing issues with the usage meter.
For two consecutive months we have gone well over our allocated data and have charges of $230~ and $120~ respectively.

As we monitor the usage very closely, we were shocked to find that the majority of the usage was 'download data' between 2-4am. We use TUC and noticed the huge spike the very next day. We always turn our only connected laptop off overnight so am adament this isn't the source and our smartphones record the WiFi data used so can rule this out also.

I spoke with customer support a fortnight ago (this was actually a really horrendous process of waiting an hour for a call back, finally getting someone and having the call disconnect after being transferred, having to wait a further 2 hours for a call back and getting someone who could only escalate the issue). A ticket was lodged with technical support and they claim to have sent me an email which I never received so I called again last night (with the same 2 hour wait - quite astounding for a telecommunications company), their only response was that the data was definitely correct. Wow, thanks.

 

Anyway, last night I asked if it was at all possible to change my plan over to unlimited for the 2 months where we went excessively over the data cap as I truly don't believe the usage meter is correct but am awaiting a response from the customer support person I spoke to yesterday who assured me that he would escalate it to a manager.

 

I've seen quite a few other people with similar issues - a whole lot of data shown as being used at erroneous times and being charged against the bill in chunks instead of daily or as close to real-time as possible.

A friend of mine experienced the very same problem in the last month and has since changed providers but this really doesn't seem like an isolated issue based on the amount of posts on this forum.

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  Reply # 1175118 13-Nov-2014 12:22
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Have a look at your usage meter for the days prior to the usage spike.  In my case those days were showing up as zero usage - if that's the case with you, then the spike isn't actually you downloading at 3am but rather the meter not showing your downloads for a while and then adding them all in one go.  

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