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3455 posts

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  #1149547 7-Oct-2014 22:03
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I was rather disappointed with a half hour wait time when calling on behalf of a friend about a week ago. 2pm weekday.

1) New customer - wanted to use old modem/router
2) Call centre rep was telling us the username/password to use.
She then dug deeper and found the username was spelled incorrectly from what she was seeing to what it should have been.

3) In the end we had to give up - logged into the pre-programmed vodafone supplied router and found the incorrect spelling of the username, but also the password she was telling me to use was completely wrong - 8 digits instead of the actual 4 digits.

So it seems whatever software the front end was showing the CSR, the back end radius server was using completley different credentials and they didnt match up.





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




19282 posts

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  #1149661 8-Oct-2014 08:41
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waikariboy: Im over there customer support, moved from slingshot and we have our internet working, but the phone has not be ported over, have waited over 7 weeks, and still nothing called up 3 times and the 4 time we get a person that speaks half English and tells us that we didn't ordered the phone. So in the mean time we are getting billed from slingshot and vodafone!


@waikariboy still waiting for the DM so we can look into the issue,

 
 
 
 


383 posts

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  #1149737 8-Oct-2014 10:25
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raytaylor: I was rather disappointed with a half hour wait time when calling on behalf of a friend about a week ago. 2pm weekday.

1) New customer - wanted to use old modem/router
2) Call centre rep was telling us the username/password to use.
She then dug deeper and found the username was spelled incorrectly from what she was seeing to what it should have been.

3) In the end we had to give up - logged into the pre-programmed vodafone supplied router and found the incorrect spelling of the username, but also the password she was telling me to use was completely wrong - 8 digits instead of the actual 4 digits.

So it seems whatever software the front end was showing the CSR, the back end radius server was using completley different credentials and they didnt match up.



From the sound of it that's more likely CSR error that system error. 4 digits is too short for for an adsl authentication password under normal circumstances.




Please note: I have a professional bias towards Vodafone.

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  #1150120 8-Oct-2014 16:53
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I recently requested to upgrade my existing plan to the unlimited with sky package, a simple request you would think but no... I was told to wait for a call back as the person I was dealing with could not action my request... Within the next couple of weeks I sent repeated requests for my call back but it never came... I gave up and have now signed up with another ISP in disgust.

69 posts

Master Geek


#1150336 9-Oct-2014 00:07
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Oh my, the FB page is definitely not a good look for the company (I've been with Vodafone for approximately 4yrs). I have to say I'm not too happy with their customer service as of late but just let it all out on the FB page like many others and hope for the best...if I wasn't so allergic to change/hassles, I probably would have jumped ship long ago. I pray that Zeus will show them the way...

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