TimA:kawaii:dcole13: Fire all the reps and replace them with Level 2 and up and then hire TimA again and transfer John to the call center.
I'll throw my hat into the ring - pay me $37K per year and I'll be more than happy to work in the Vodafone call centre full time. I've dealt with drunk and abusive customers in the hospitality industry so being in a call centre would be a walk in the park.
The package works out to about 52k
I thought it was much lower. Like minimum wage (paying peanuts theory etc).
Who hires the level 1 people?