Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
784 posts

Ultimate Geek
Inactive user


  #1164201 29-Oct-2014 11:23
Send private message

If it is officially an excuse that they have 3 systems and cannot merge them for 2 years than this is very lame. Vodafone NZ on the world stage is a small player and much much larger mergers and acquisitions happen daily without this sort of nonsense after 2 years.

15337 posts

Uber Geek

Trusted
Subscriber

  #1164202 29-Oct-2014 11:29
Send private message

mattbush: If it is officially an excuse that they have 3 systems and cannot merge them for 2 years than this is very lame. Vodafone NZ on the world stage is a small player and much much larger mergers and acquisitions happen daily without this sort of nonsense after 2 years.


Maybe you could post some suggestions and insights for them here to pick up on.




Mike

 

Consultant

 


The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


 
 
 
 


6434 posts

Uber Geek


  #1164204 29-Oct-2014 11:30
Send private message

mattbush: If it is officially an excuse that they have 3 systems and cannot merge them for 2 years than this is very lame. Vodafone NZ on the world stage is a small player and much much larger mergers and acquisitions happen daily without this sort of nonsense after 2 years.


they acquired iHug around ten years ago.

AFAIK you still cannot have 'vodafone' (iHug) broadband on the same bill as a mobile.



784 posts

Ultimate Geek
Inactive user


  #1164212 29-Oct-2014 11:43
Send private message

KiwiNZ:
mattbush: If it is officially an excuse that they have 3 systems and cannot merge them for 2 years than this is very lame. Vodafone NZ on the world stage is a small player and much much larger mergers and acquisitions happen daily without this sort of nonsense after 2 years.


Maybe you could post some suggestions and insights for them here to pick up on.


There are hundreds of examples out there. I am sure all the fat cat execs are aware of them, but would sooner fatten their salaries/bonuses then improve their systems. As I said earlier it does cost a lot to merge legacy systems from past mergers, but this should be budgeted for as part of the merger/acquisition.


15337 posts

Uber Geek

Trusted
Subscriber

  #1164232 29-Oct-2014 11:55
Send private message

mattbush:
KiwiNZ:
mattbush: If it is officially an excuse that they have 3 systems and cannot merge them for 2 years than this is very lame. Vodafone NZ on the world stage is a small player and much much larger mergers and acquisitions happen daily without this sort of nonsense after 2 years.


Maybe you could post some suggestions and insights for them here to pick up on.


There are hundreds of examples out there. I am sure all the fat cat execs are aware of them, but would sooner fatten their salaries/bonuses then improve their systems. As I said earlier it does cost a lot to merge legacy systems from past mergers, but this should be budgeted for as part of the merger/acquisition.




Oh OK. So nothing then.




Mike

 

Consultant

 


The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


709 posts

Ultimate Geek

Trusted
Vodafone NZ

  #1164249 29-Oct-2014 12:42
Send private message

NonprayingMantis: they acquired iHug around ten years ago.

AFAIK you still cannot have 'vodafone' (iHug) broadband on the same bill as a mobile.




That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.




662 posts

Ultimate Geek


  #1164298 29-Oct-2014 13:28
Send private message

Demeter:That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.


This.

For those who have experience with Enterprise level real-time billing systems, they are anything but trivial. This is just the front end operational side, let alone the back end (which typically comprises several disparate middle-ware services, feeding heavy duty database instances).
Even when two companies merge, who both use the same exact billing vendor there are significant issues in customer/subscription migration.

Although, billing protocols (like Diameter) exist for standardisation of inter-entity communication it doesn't saying anything about how each entity is implemented or how data is stored.

It is not easy.

 
 
 
 


383 posts

Ultimate Geek


  #1164328 29-Oct-2014 14:09
Send private message

zaptor:
Demeter:That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.


This.

For those who have experience with Enterprise level real-time billing systems, they are anything but trivial. This is just the front end operational side, let alone the back end (which typically comprises several disparate middle-ware services, feeding heavy duty database instances).
Even when two companies merge, who both use the same exact billing vendor there are significant issues in customer/subscription migration.

Although, billing protocols (like Diameter) exist for standardisation of inter-entity communication it doesn't saying anything about how each entity is implemented or how data is stored.

It is not easy.


It is not particularly fast process from what I've seen either. I was involved in merging a small ISP, dial up and UBS only with less than 10k customers. It took over a year prep and another 6 months to clean up the fallout.




Please note: I have a professional bias towards Vodafone.

908 posts

Ultimate Geek

Subscriber

  #1164338 29-Oct-2014 14:20
Send private message

Demeter:
NonprayingMantis: they acquired iHug around ten years ago.

AFAIK you still cannot have 'vodafone' (iHug) broadband on the same bill as a mobile.




That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.


Frankly the billing is the least of the problems at Vodafone. My mother is now into the third week with no landline. NikT managed to pull the strings to get someone to call her back. Unfortunately in spite of her careful effort to get her neighbour's phone number listed as the onsite contact for the job, the engineer called her whilst she was working. Well of course the call was missed. The neighbour waited at home all day to let the engineer in, and the engineer smucked off fartly with a note left. Nice one. My mother is verging on both ripping someone's head off over the phone at vodafone and crying with frustration. Fortunately no-one at Vodafone will answer the phone or call her back so I guess they don't have to worry about her cancelling her service.



Voda Man









19282 posts

Uber Geek
Inactive user


  #1164351 29-Oct-2014 14:41
Send private message

zaptor:
Demeter:That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.


This.

For those who have experience with Enterprise level real-time billing systems, they are anything but trivial. This is just the front end operational side, let alone the back end (which typically comprises several disparate middle-ware services, feeding heavy duty database instances).
Even when two companies merge, who both use the same exact billing vendor there are significant issues in customer/subscription migration.

Although, billing protocols (like Diameter) exist for standardisation of inter-entity communication it doesn't saying anything about how each entity is implemented or how data is stored.

It is not easy.


Come and work in my shoes for a day (They don't smell) I look after 2 of them

22884 posts

Uber Geek

Trusted
Lifetime subscriber

  #1164361 29-Oct-2014 14:49
Send private message

Is there ANYTHING that can be done to change the music. I have spent what seems like 2 months on hold and I am getting homicidal listening to crowded house. It's a LONG LONG LONNNNNNGGGGGGGG standing complaint. Someone have Russell's Number, perhaps we could make him stay in one place for a few days listening to the same song over and over!

Insanely frustrating. Worse still it restarts everytime you are on hold and then picked up and then put on hold again!!!!!



6615 posts

Uber Geek
Inactive user


  #1164650 29-Oct-2014 21:43
Send private message

networkn: Is there ANYTHING that can be done to change the music. I have spent what seems like 2 months on hold and I am getting homicidal listening to crowded house. It's a LONG LONG LONNNNNNGGGGGGGG standing complaint. Someone have Russell's Number, perhaps we could make him stay in one place for a few days listening to the same song over and over!

Insanely frustrating. Worse still it restarts everytime you are on hold and then picked up and then put on hold again!!!!!




If i still worked there i would love to help you out :(

5407 posts

Uber Geek


  #1164720 29-Oct-2014 22:29
Send private message

LOL they played the same six songs continuously (at Customer Services) when I worked there for the entire three years. To this day I still can't stand Insatiable by that Darren bloke from Savage Garden.

2169 posts

Uber Geek

Trusted

  #1164724 29-Oct-2014 22:36
Send private message

What's (big) business support like from vodafone, out of interest?

I know their pleb support is diabolical, surely bus support is better?

1496 posts

Uber Geek

Subscriber

  #1164741 29-Oct-2014 23:24
Send private message

zaptor:
Demeter:That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.


This.

For those who have experience with Enterprise level real-time billing systems, they are anything but trivial. This is just the front end operational side, let alone the back end (which typically comprises several disparate middle-ware services, feeding heavy duty database instances).
Even when two companies merge, who both use the same exact billing vendor there are significant issues in customer/subscription migration.

Although, billing protocols (like Diameter) exist for standardisation of inter-entity communication it doesn't saying anything about how each entity is implemented or how data is stored.

It is not easy.


It is easy if you did what I suggested - a piece by piece migration. All new customers go into the new system, all customers re-signing up go into the new system, any customers ringing up to change their payment move them over to the new system etc. A piece by piece migration to the point that there is a handful left over to sort out. It is easy if you have a plan in place and don't try to do it over night but the problem is that there is no plan at all meaning it is made harder than it needs to be.




Laptop: MacBook Pro (15-inch, 2017)
Desktop: iMac (27-inch, 2017)
Smartphone: iPhone 11 Pro Max 256GB 'Space Grey'
Additional devices: Unifi Security Gateway, Unifi Switch, Unifi AP AC HD, Unifi Cloud Key, Apple TV 4K 64GB
Services: YouTube Premium, Wordpress, Skinny Mobile and Broadband, G Suite

 


1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.