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5408 posts

Uber Geek


  #1164746 29-Oct-2014 23:42
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If it was as easy as you say it is, surely this would have been done by now, wouldn't it?

662 posts

Ultimate Geek


  #1164752 30-Oct-2014 00:33
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kawaii:
zaptor:
Demeter:That would be mainly because any time we change something that might affect the way services are billed, no matter how minor, people cry rivers of tears. We would have merged everything together years ago if it were possible or simple.


This.

For those who have experience with Enterprise level real-time billing systems, they are anything but trivial. This is just the front end operational side, let alone the back end (which typically comprises several disparate middle-ware services, feeding heavy duty database instances).
Even when two companies merge, who both use the same exact billing vendor there are significant issues in customer/subscription migration.

Although, billing protocols (like Diameter) exist for standardisation of inter-entity communication it doesn't saying anything about how each entity is implemented or how data is stored.

It is not easy.


It is easy if you did what I suggested - a piece by piece migration. All new customers go into the new system, all customers re-signing up go into the new system, any customers ringing up to change their payment move them over to the new system etc. A piece by piece migration to the point that there is a handful left over to sort out. It is easy if you have a plan in place and don't try to do it over night but the problem is that there is no plan at all meaning it is made harder than it needs to be.


"...piece by piece migration"

You've never been involved in a real-world migration before have you?

You realize that migration - in the real-world, actually occurs not just with mergers/acquisitions.

It occurs with companies that have to upgrade legacy software (usually because the SLA for said legacy product is due to end). So there is a migration process from old software to new software. This includes migrating existing "live" data (sometimes millions of records) from the old database to the new one. Bear in mind, I'm talking about a process from the same software vendor for the same customer. I'm using this example because it's the "simplest" one.
This process, even though it's the same software vendor upgrading a customer to an SLA supported version that is basically functionally equivalent to the old one, plus enhancements is not trivial.

Now, if you have a system which can successfully migrate between two different billing systems (different DBMS, schemas, storage requirements, system topology, hardware etc) with a minimum of fuss, then I strongly suggest you take your system and sell it.

Because, a "magic bullet" system like that will earn you a very (very) pretty penny.

EDIT: Unmerged paragraphs

 
 
 
 


69 posts

Master Geek


  #1169091 5-Nov-2014 10:18
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OMG!?! I just discovered the deal I thought the retention staff had agreed to is not the same. It looks like I will now be spending more not less AND they locked me into a 12month contract! If this is how they treat a 5yr+ (Off-contract) customer, no wonder the FB page is so depressing. This has thrown me over the edge so that I'm starting to think the staff are actually trained to rip off customers...I now understand why so many people say such things. Very disappointing. Maybe it's time to jump ship before they...

566 posts

Ultimate Geek


  #1169099 5-Nov-2014 10:37
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Unregistered: OMG!?! I just discovered the deal I thought the retention staff had agreed to is not the same. It looks like I will now be spending more not less AND they locked me into a 12month contract! If this is how they treat a 5yr+ (Off-contract) customer, no wonder the FB page is so depressing. This has thrown me over the edge so that I'm starting to think the staff are actually trained to rip off customers...I now understand why so many people say such things. Very disappointing. Maybe it's time to jump ship before they...


Not sure why you haven't started a new topic for this? Anyway when I signed up via the retention team they recorded the offer and had me verbally agree to it (again recorded). If you really think that they have given you something that you didn't agree to then why not challenge them as presumably they'll be able to access what was recorded and confirm/deny your allegation.

69 posts

Master Geek


  #1169345 5-Nov-2014 15:48
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Sorry for not starting new topic (was tired/frustrated) - I'm sorting it now:

Through emails, I questioned the massive bill then after it was explained, I just wanted confirmation of the deal/price for future monthly pack charges:

Me - After I pay this (Bill Shock), my future monthly pack charge will be 'the agreed ammount' as per the email?

Staff - Yes, Once you activate your on account discount (it was after this that I posted the complaint)

Me - There was no mention of me having to first activate an on-account in order to secure a deal

Staff - Your on account discount is already active.

I am now even more confused than ever...anyways, I'll sort it out. Perhaps my previous rant/post could be deleted as it looks like this staff member is simply 'confusing'...

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