Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
'That VDSL Cat'
12453 posts

Uber Geek

Trusted
Spark
Subscriber

  #1151582 10-Oct-2014 21:47
Send private message

quickymart: When I worked at TCL Faults they doubled their staff (but not the price) however they still couldn't meet the demand. Telstra Saturn (from memory) used to aim to abandon 20% of their incoming calls.


i dont think i have drank enough to read that just yet..

i hope they have changed that by this point....




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


4127 posts

Uber Geek

Trusted
Lifetime subscriber

  #1151583 10-Oct-2014 21:49
Send private message

KiwiNZ:
Handle9:
KiwiNZ:
Handle9:
KiwiNZ: Telcos could quadruple their Contact Center staff levels, are you prepared to pay quadruple the price?


Yep if that was how cost allocation worked in the real world. Support costs are not 100% of the cost of the product so why would the cost quadruple? You are being obtuse.


No need to be insulting


I am sorry if you feel insulted. Can you please explain why the price would quadruple?


Dear god it was not supposed to be a literal calculation of the cost/price correlation. It was to example that cost would definitely increase if staff levels were set to meet peaks as opposed to average queue numbers and wait times. Those cost increases would have to be passed on, thus the question regarding preparedness to pay more


That's a fair question, and there are plenty of telcos who charge more than Vodafone for, arguably, a better level of service. Your original post came across as extremely condescending, hence my comment.

Edit: Too, many, commas. And a typo.

 
 
 
 


19282 posts

Uber Geek
Inactive user


  #1151592 10-Oct-2014 22:10
Send private message

pseudogeek2009: Hi,

Do Vodafone always put their potential customer on-hold for over 20 minutes? I phoned at 7.40pm today so it is near cut-off hour but at least if Vodafone don't want to take the call, at least say so instead of wasting my time. 

Paul


What is cut off hour? Call back feature when calling from a mobile has been in place for quite a while


455 posts

Ultimate Geek


#1151594 10-Oct-2014 22:11
Send private message

hio77:
quickymart: When I worked at TCL Faults they doubled their staff (but not the price) however they still couldn't meet the demand. Telstra Saturn (from memory) used to aim to abandon 20% of their incoming calls.


i dont think i have drank enough to read that just yet..

i hope they have changed that by this point....

if not me and you both need to drink a lot more





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

3885 posts

Uber Geek


  #1151619 10-Oct-2014 22:53

Sign up to bigpipe. Then you will never be on hold as they don't offer phone support. You email them [or ask on GZ] if you need support.





9795 posts

Uber Geek

Lifetime subscriber

  #1151684 11-Oct-2014 07:27
Send private message

pseudogeek2009: Hi,

Do Vodafone always put their potential customer on-hold for over 20 minutes? I phoned at 7.40pm today so it is near cut-off hour but at least if Vodafone don't want to take the call, at least say so instead of wasting my time. 

Paul


you call in the busy period you can expect to be on hold longer than normal

there could also be a major fault somewhere so they could be experiencing a higher than usual number of calls

many reasons for it

3312 posts

Uber Geek


  #1151690 11-Oct-2014 08:20
Send private message

No different to any other primary provider IME. Call at peak times and you can expect a wait. Tried calling the IRD lately? VF have a good call-back option that I have used several times without any problems.




Always be yourself, unless you can be Batman, then always be the Batman



 
 
 
 


784 posts

Ultimate Geek
Inactive user


  #1151707 11-Oct-2014 09:21
Send private message

johnr:
pseudogeek2009: Hi,

Do Vodafone always put their potential customer on-hold for over 20 minutes? I phoned at 7.40pm today so it is near cut-off hour but at least if Vodafone don't want to take the call, at least say so instead of wasting my time. 

Paul


What is cut off hour? Call back feature when calling from a mobile has been in place for quite a while



Last 2 calls the message says that the service is available..but doesn't say how to activate it???

I have called twice about my "free" router for the unlimited plan ..but it never shows up. CBF calling the call centre again!!!!

5408 posts

Uber Geek


  #1151714 11-Oct-2014 09:50
Send private message

You could call them to complain about the speed not being guaranteed.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.