joker97:Inphinity: Vodafone have been struggling for a while, in my experience, when it comes to their call centres and support processes. There seems to be some huge internal issues around which systems are used for which customers on which products, and then which staff are able to help you. It's a far cry from the VF of a few years ago, imo.
have to agree. they must have gotten bigger than they can handle. I have to say though, once upon a time when Telecom monopolised everything they had the best customer service. not sure how they managed that.
i suppose life (tech) wasn't as complicated back then.
telephone not working? let me send someone out - oh the jack was pulled out. it's now plugged back in. anythnig else sir?
As for how they managed that I would guess in short monopoly. It is probably easier to provide good consistent service to customers when you don't have to worry as much about building any inefficiencies into your margin.