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MikeB4
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  #1172396 10-Nov-2014 19:50
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Judith Collins good god no :p

mattbush
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  #1172438 10-Nov-2014 21:16
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KiwiNZ:
mattwnz:
KiwiNZ:
kawaii:
freitasm:
networkn:
TimA: lol. VF has made like 500 people redundant. In the news and all.



I must be a grumpy old goat as I can't see the humour of the situation at all.


Youngsters these days use "lol" for anything. It is an overused expression and it makes me cringe.

As for your comment, yes, hard to see humour in such a situation. People's lives are being shaken to the core. Some have not experienced how bad it can be.


Personally I can't work out how they can justify laying of 500 people given that they're making a decent profit, their call times are horrendous and it isn't as though their employees are sitting around idle waiting for something to happen - personally they should be going in the opposite direction and hiring more people or at least investing more money into technology as to reduce the need for people to ring up in the first place. It reminds me of when I had a personal loan with ASB - if I have to ring up to ask for an operator to make an extra payment to my personal loan then there is something very wrong with the current setup in online banking (they've only just added that facility recently). Same can be said for Vodafone - if I have to ring up for someone to do something that could be done online then there is something severely wrong because the only time I should ever need to ring up someone at Vodafone is if my set top box has exploded or my cable modem has become possessed by an evil spirit and I require an exorcism asap.


They reported a $25+ Million loss.

Not all staff are support staff or remotely capable of being support staff. In a merger the size of VF/TCL there would have been a large number of duplicate roles inherited that need to be cleaned up, they have reached that point. They will no doubt hire needed staff when that process is complete.


Losses on paper though may not be a true reflection of how the business is doing. It may represent a lot of investment etc, to grow the value of the company. Xero for instance makes losses but is in growth mode, and it's value has grown a lot. 
But laying of staff is never easy, and is one of the reasons the top staff make big money. I would far prefer more evenly distributed wages throughout a company. Some CEOs of large companies over seas earn huge amounts of wage, many earn more in a week than some workers earn in a year. Do people need to earn that sort of money? You may as well just work for a year and then retire  and travel the world.


The higher wages are earnt, my wife has a senior position and earns well, she works very hard. She starts usually around 7am and finishes around 8pm sometimes later. She travels every week and travels overseas often sometimes for a fortnight where she works the full fortnight and returns to continue working. In the last two months she has been to China twice and goes again next month. It is right that she earns a high salary.


That may be all good and well....but doesn't tell us about her actual productivity.
I am sure no one is poking faults at individuals within the Company, but rather the Companies apparent inability to shift to a more customer focused model.

I would assume that the Company realizes that as UFB gets rolled out further and further it is enabling VF customers to vote with their feet.

 
 
 
 


MikeB4
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  #1172440 10-Nov-2014 21:33
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I won't give details so don't ask but she returns to the company figures that have two comas. So yes her productivity is very high and providing wages for many.

So seniors do produce, do work hard and why they are paid thus and why as company thinks very hard before they left them go.

freitasm
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  #1172441 10-Nov-2014 21:33
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Excessive quote is excessive, folks...






 

 

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Lurch
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  #1176035 14-Nov-2014 18:29
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This explains the several on hold calls I've experienced. Anything from 30-60 minutes and never answered. One call went to an agents phone and they continually put me on hold without answering the call, even hearing a sigh and then on hold again.

So I'm stuck in limbo with my current situation (its a long story), stuck with the current provider with stuttering streaming, WoW lag and other issues and waiting for Vodafone on the other.

To their credit there are people on Vodafone community that have been trying to help. But still no email/phone/txt message with connection and disconnection times.

What other ISP's use their own gear at the Forrest hill exchange?

Should also read the Vodafone Facebook page with people on hold up to 8 hours and other horror stories.


quickymart
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  #1176090 14-Nov-2014 20:00
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Like I said earlier, that page is awfully depressing to read of late...lots of angry, hateful comments on there...

DjShadow
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  #1176106 14-Nov-2014 20:44
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I sent some feedback through their Complaints form on Wednesday, very rare for me to go that far with a company as I'm too patient for my own good.
Our fibre install could of gone better, not very good communication as after they sent me a text advising the install date UFF pushed the install back a week due to workload but don't think the message got through to VF, our DSL was cut off a week and a half early and couldn't be reconnected so had to rely on mobile data for net during that time.
Once it got up and running things were all good but I promptly asked to got the 100/20mb plan, after about 4 weeks of waiting and something like 12-15 followups it finally got upgraded yesterday. From a customer care point of view it would of been nice if they kept me in the loop without me having to ask all the time.

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