Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
Diego

17 posts

Geek


  #1169839 6-Nov-2014 10:21
Send private message

Diego: So here is the speed at the moment,


Will check again tomorrow, and might call the 0508 number tomorrow.

Can't wait to have proper speed again :)
fingers crossed it will be soon.



And this is before I left for work this morning:



Will check again tonight.

NikT
1670 posts

Uber Geek

Trusted

  #1169896 6-Nov-2014 11:44
Send private message

Checked your provisioning & you're definitely on the right speed tier (As demonstrated by the second speed test). I'd suggest having a word with the faults team when you're at home & have a moment so they can check your node for any known issues or congestion at peak times in addition to checking your specific connection and modem for any signal strength troubles or dropouts. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


 
 
 
 


antoniosk
2064 posts

Uber Geek

Trusted
Lifetime subscriber

  #1169964 6-Nov-2014 12:49
Send private message

NikT: Checked your provisioning & you're definitely on the right speed tier (As demonstrated by the second speed test). I'd suggest having a word with the faults team when you're at home & have a moment so they can check your node for any known issues or congestion at peak times in addition to checking your specific connection and modem for any signal strength troubles or dropouts. :)


Yep.

There have been times when for no clear reason my profile has fallen back to the default 2/2 from years ago... maybe 3 times in 4 years, but always when a plan change happens :-/

I've never had an issue with calling faults, getting through quickly and getting it sorted - and one time it was my Apple router misbehaving, and a solid slow restart (turn off, leave off for 5 mins eetc) was teeth cringeing but actually worked fine.






________

 

Antoniosk

 

Click to see full size


Diego

17 posts

Geek


  #1169983 6-Nov-2014 13:21
Send private message

NikT: Checked your provisioning & you're definitely on the right speed tier (As demonstrated by the second speed test). I'd suggest having a word with the faults team when you're at home & have a moment so they can check your node for any known issues or congestion at peak times in addition to checking your specific connection and modem for any signal strength troubles or dropouts. :)


Hi NikT, Thanks for that.

Yup, that (second test) was more or less my average speed on my previous plan (lightspeed 60G).
Will check again tonight and maybe call the number if the speed drops down again.

So I understand now (from what you said also) that I will be around that speed (13-15Mbit/second) until the technician comes, changes my modem, and activates my UFB 50 Unlimited plan. 
After that I will check the speed and be 3x times faster (according to the sales person). around 50Mbit / Second.

That sounds about right?

Cheers



NikT
1670 posts

Uber Geek

Trusted

  #1170065 6-Nov-2014 14:55
Send private message

Diego:

Hi NikT, Thanks for that.

Yup, that (second test) was more or less my average speed on my previous plan (lightspeed 60G).
Will check again tonight and maybe call the number if the speed drops down again.

So I understand now (from what you said also) that I will be around that speed (13-15Mbit/second) until the technician comes, changes my modem, and activates my UFB 50 Unlimited plan. 
After that I will check the speed and be 3x times faster (according to the sales person). around 50Mbit / Second.

That sounds about right?

Cheers




Exactly right. The new modem is needed to reach the higher speeds, because we've upgraded the cable network to the DOCSIS 3.0 standard & the good ol' SurfBoards are DOCSIS 2.0. The highest speeds we ever sold on the DOCSIS 2.0 SB5101s was 25Mbps, and this initially had to be approved on a per user, per node basis. How times have changed!




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Diego

17 posts

Geek


  #1170264 6-Nov-2014 19:28
Send private message

Diego:
Diego: So here is the speed at the moment,


Will check again tomorrow, and might call the 0508 number tomorrow.

Can't wait to have proper speed again :)
fingers crossed it will be soon.



And this is before I left for work this morning:



Will check again tonight.


And this is just now (7:30 PM). The speed has gone down again.


Diego

17 posts

Geek


  #1170335 6-Nov-2014 21:08
Send private message

Diego:
Diego:
Diego: So here is the speed at the moment,


Will check again tomorrow, and might call the 0508 number tomorrow.

Can't wait to have proper speed again :)
fingers crossed it will be soon.



And this is before I left for work this morning:



Will check again tonight.


And this is just now (7:30 PM). The speed has gone down again.



Tried to call the 0508 number, was on hold for 58 minutes, then decided to hang up.
Did the speed check again because internet just felt like a dial up connection, and this is what I got (at 9:30 Pm)

 
 
 
 


Scotty1986
314 posts

Ultimate Geek


  #1170410 7-Nov-2014 00:23
Send private message

Diego: So here is the speed at the moment,


Will check again tomorrow, and might call the 0508 number tomorrow.

Can't wait to have proper speed again :)
fingers crossed it will be soon.



Still a better ping than me, and I'm on fibre 100/50mbps

Diego

17 posts

Geek


  #1170590 7-Nov-2014 10:25
Send private message

Diego:
Diego:
Diego:
Diego: So here is the speed at the moment,


Will check again tomorrow, and might call the 0508 number tomorrow.

Can't wait to have proper speed again :)
fingers crossed it will be soon.



And this is before I left for work this morning:



Will check again tonight.


And this is just now (7:30 PM). The speed has gone down again.



Tried to call the 0508 number, was on hold for 58 minutes, then decided to hang up.
Did the speed check again because internet just felt like a dial up connection, and this is what I got (at 9:30 Pm)


I checked again this morning, before I left for work, and it was 13Mbit/s download.
So it seems after switching plan / or since a couple of nights ago, I can only get "normal" speed in the morning (like 6 AM), and when I checked at around 6 PM - 11:30 PM it is very slow.

When I was still on my lightspeed 60G / A few nights ago before I changed plan. the speed was consistent at around 13 Mbit/s throughout the day.

Hmmm... Why is this?
can anybody help shed a light on this matter please?

Cheers


NikT
1670 posts

Uber Geek

Trusted

  #1170605 7-Nov-2014 10:36
Send private message

Hi Diego,

 This has 100% nothing to do with your plan change because your plan has not been changed yet. :)

You've got some kind of fault with the connection or on your node. I'll ask the team on this end to take a look to see if they can see anything obviously wrong, but giving the faults team a bell on 0508 888 800 is the best port of call. If you're calling from a mobile, there should be an option for the faults team to call you back when you hit the front of the queue.

Cheers,

 - Nik




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Diego

17 posts

Geek


  #1170650 7-Nov-2014 11:29
Send private message

NikT: Hi Diego,

 This has 100% nothing to do with your plan change because your plan has not been changed yet. :)

You've got some kind of fault with the connection or on your node. I'll ask the team on this end to take a look to see if they can see anything obviously wrong, but giving the faults team a bell on 0508 888 800 is the best port of call. If you're calling from a mobile, there should be an option for the faults team to call you back when you hit the front of the queue.

Cheers,

 - Nik


Hi NikT,
Thanks for that.
I shall try giving them a call after work.
On the menu when I rang the number, Should I choose number 2 (mobile??/ broadband) or number 3 (TV / Cable).

Please do let me know what the team has to say, very curious about this. :)

Cheers


NikT
1670 posts

Uber Geek

Trusted

  #1170661 7-Nov-2014 11:40
Send private message

Diego:

Hi NikT,
Thanks for that.
I shall try giving them a call after work.
On the menu when I rang the number, Should I choose number 2 (mobile??/ broadband) or number 3 (TV / Cable).

Please do let me know what the team has to say, very curious about this. :)

Cheers



Dial 0508 888 800, press 2 for faults, then 2 again for landline & broadband. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


Diego

17 posts

Geek


  #1172365 10-Nov-2014 19:07
Send private message

OK so it is solved!laughing

@nikT said he would ask someone in the department about my problem. And it could very well be that he did it that day and that person took action and fixed my problem.

because on Saturday Someone from VF rang me and talked to me about:
1.my speed problem,  
2.to explain about my new connection and
3.about making an appointment to install a new Modem.

for number 1. I asked her what could cause the speed drop. and her answer was that the sales person somehow put my new plan wrong in the system so it causes kind of a miss communication between my end and VF's End. (and it has been sorted now).
Admittedly, I did not check speed on firday night because I had an appointment, but the speed on Saturday was back to normal (even on day and evening time where the speed drop usually happened)

number 2 & 3. she explained that after the new modem is installed I would get a faster speed. (just like nikT said in previous post).
Havent heard back about when that is gonna happen. but I will wait until tomorrow before txting her again. (oh yeah she gave me her number to txt if anything went wrong or if I have any queries)

all in all I am A happy Customer. Very good customer service both on Geek ZOne & Via official VF community /website / online. Need  to work on the hold time for the 0508 number though, the fastest time for me was 25 minutes and the longest was 59 minutes before I finally hung up

So Thank you everybody for the info, advice & tips.

Much Appreciated.



nakedmolerat
4555 posts

Uber Geek

Trusted
Lifetime subscriber

  #1172432 10-Nov-2014 21:08
Send private message

Havent heard back about when that is gonna happen. but I will wait until tomorrow before txting her again. (oh yeah she gave me her number to txt if anything went wrong or if I have any queries)


Really?





Diego

17 posts

Geek


  #1172439 10-Nov-2014 21:16
Send private message

nakedmolerat:
Havent heard back about when that is gonna happen. but I will wait until tomorrow before txting her again. (oh yeah she gave me her number to txt if anything went wrong or if I have any queries)


Really?


Yes, not saying that I got her personal number (it could be but that is not what I am saying), but a number which I can contact her if I have any queries or problems.



1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.