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RunningMan
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  #1176968 16-Nov-2014 19:41
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Have you ever had a previous Vodafone supplied modem that has since been given away or sold to someone else?

johnr
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  #1176970 16-Nov-2014 19:46
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RunningMan: Have you ever had a previous Vodafone supplied modem that has since been given away or sold to someone else?


already covered

 
 
 
 


johnr
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  #1177143 17-Nov-2014 09:07
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@robyndiane I have sent you a DM I think we have an answer and fix for you, I need your Vodafone account number please

Thanks

otherside
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  #1177395 17-Nov-2014 15:06
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We've had the exact same issue with our connection. It started with strange upstream traffic (which I made a topic here about but really wasn't able to resolve in any meaningful way).

Now we're getting upwards of 1gb downstream, especially between 12 and 1 am, and it's happened with our modem OFF. As in off, no power. It's sporadic too, we might get a few hundred mb or 3+ gb.

Vodafone told us that the line sends "keep alive" data, which I understand. However, that's a ton of data to be burning through isn't it?

We're about to do the exact same thing you've done, and switch to unlimited so we don't have to unplug our router (which isn't doing a fat lot of good anyway). We've also got friends who've had the same problem, but Vodafone gave them the same answer - that it's their devices/computers/spyware/insufficient security.

Really has been a giant pain in the butt.


johnr
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  #1177413 17-Nov-2014 15:34
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otherside: We've had the exact same issue with our connection. It started with strange upstream traffic (which I made a topic here about but really wasn't able to resolve in any meaningful way).

Now we're getting upwards of 1gb downstream, especially between 12 and 1 am, and it's happened with our modem OFF. As in off, no power. It's sporadic too, we might get a few hundred mb or 3+ gb.

Vodafone told us that the line sends "keep alive" data, which I understand. However, that's a ton of data to be burning through isn't it?

We're about to do the exact same thing you've done, and switch to unlimited so we don't have to unplug our router (which isn't doing a fat lot of good anyway). We've also got friends who've had the same problem, but Vodafone gave them the same answer - that it's their devices/computers/spyware/insufficient security.

Really has been a giant pain in the butt.



So have you or your friends ever sold a xDSL modem provided to you by Vodafone and have they done the checks as advised by Greg on page1 of this thread?

otherside
9 posts

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  #1177426 17-Nov-2014 15:45
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I can't speak for my friend's modem, but we're relatively new customers to Vodafone (from last November). We have a Netcomm router that was provided with our cable connection, although I'm afraid I can't recall the model number offhand.

I don't know then if Greg's checks are applicable, but we've been through the ringer with technical support, and I've tried every check under the sun (isolation tests, password resets, spyware scans, disabling network capabilities on all our devices). No real resolution so far.

RunningMan
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  #1177428 17-Nov-2014 15:51
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otherside: We've had the exact same issue with our connection. It started with strange upstream traffic (which I made a topic here about but really wasn't able to resolve in any meaningful way).


Assuming you are talking about this thread, did you do the test linked to here?

It's much easier for people to help you if you can post back with the results of tests done.

 
 
 
 


johnr
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  #1177447 17-Nov-2014 16:28
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otherside: I can't speak for my friend's modem, but we're relatively new customers to Vodafone (from last November). We have a Netcomm router that was provided with our cable connection, although I'm afraid I can't recall the model number offhand.

I don't know then if Greg's checks are applicable, but we've been through the ringer with technical support, and I've tried every check under the sun (isolation tests, password resets, spyware scans, disabling network capabilities on all our devices). No real resolution so far.


If you are on the Cable (HFC) network then this thread does not apply, We are speaking about xDSL

John

otherside
9 posts

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  #1177485 17-Nov-2014 17:25
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I should think it would apply if the data issue is the same. But maybe I'm mistaken. Thanks for the help.

otherside
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  #1177487 17-Nov-2014 17:27
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Hiya, I've done that DNS test (and updated the other thread with my progress). The test did not find an open DNS resolver running.

robyndiane

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  #1182365 24-Nov-2014 20:25
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It is now over 4 weeks since we first asked Vodafone to try to sort out the massive uploading on our wireless VDSL modem.  It was only when our October bill came that we realised something was very wrong.  Extra $233 of internet charges not seen before!

We used to have an 80gB plan of which we only ever used around 50 gB a month and this worked fine from December 2013 until late September 2014 when something changed and we started accruing close to 8,000 - 10,000 mB each and every day!  Nothing changed in our house with laptop, modem, ipad or iphones.

The laptop is only used for email and facebook and maybe the odd google question plus office word, excel etc and has never been used for gaming or uploading movies.

Despite hours and hours spent on the phone each of the past weeks while Vodafone try to sort out the problem, password changed, modem powered off but still no difference, still huge data even when the modem had no power for 15 hours out of 24 one day, several reports requested from Vodafone support, remote control of laptop to try to find the problem, nothing found, scans run, new scanning programmes.

Vodafone can see a couple of IP addresses that apparently are uploading huge loads of data but cannot tell us what they are.

We are thoroughly sick and tired of the process and the time and effort we have had to spend communicating with Vodafone and we are ready to consider a new ISP unless this gets sorted out immediately.

I have offered to go into the Vodafone office and meet Management who may be able to help and would be prepared to sit there until the problem is sorted.

Not good enough Vodafone!!!

We have done everything you asked us to do and still no resolution. 

The saving grace was after a week of trying to get it solved, I requested a change plan to unlimited broadband so that at least another $200-$400 on our usual monthly bill, would not occur any more.  It is costing us extra to have this plan which we never needed prior to this problem.

HOW CAN WE GET IT SORTED!  Robyn



johnr
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  #1182369 24-Nov-2014 20:33
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robyndiane: It is now over 4 weeks since we first asked Vodafone to try to sort out the massive uploading on our wireless VDSL modem.  It was only when our October bill came that we realised something was very wrong.  Extra $233 of internet charges not seen before!

We used to have an 80gB plan of which we only ever used around 50 gB a month and this worked fine from December 2013 until late September 2014 when something changed and we started accruing close to 8,000 - 10,000 mB each and every day!  Nothing changed in our house with laptop, modem, ipad or iphones.

The laptop is only used for email and facebook and maybe the odd google question plus office word, excel etc and has never been used for gaming or uploading movies.

Despite hours and hours spent on the phone each of the past weeks while Vodafone try to sort out the problem, password changed, modem powered off but still no difference, still huge data even when the modem had no power for 15 hours out of 24 one day, several reports requested from Vodafone support, remote control of laptop to try to find the problem, nothing found, scans run, new scanning programmes.

Vodafone can see a couple of IP addresses that apparently are uploading huge loads of data but cannot tell us what they are.

We are thoroughly sick and tired of the process and the time and effort we have had to spend communicating with Vodafone and we are ready to consider a new ISP unless this gets sorted out immediately.

I have offered to go into the Vodafone office and meet Management who may be able to help and would be prepared to sit there until the problem is sorted.

Not good enough Vodafone!!!

We have done everything you asked us to do and still no resolution. 

The saving grace was after a week of trying to get it solved, I requested a change plan to unlimited broadband so that at least another $200-$400 on our usual monthly bill, would not occur any more.  It is costing us extra to have this plan which we never needed prior to this problem.

HOW CAN WE GET IT SORTED!  Robyn




I think we know what it is but you did not send me the INFO as requested

johnr
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  #1182396 24-Nov-2014 21:11
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I'm confused sorry you read the DM I sent you on the 17/11 but I can't see a response to that DM, I also posted in this very thread advising of the DM

John


johnr
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  #1182794 25-Nov-2014 13:33
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@robyndiane

Thanks for the DM this morning and good news this is now fixed :)

John

jarledb
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  #1182802 25-Nov-2014 13:43
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johnr: @robyndiane

Thanks for the DM this morning and good news this is now fixed :)

John


I am curious: What was the problem?

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