Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 
4697 posts

Uber Geek


  # 1224256 28-Jan-2015 18:03
Send private message

KiwiNZ:
freitasm: Saw this Twitter thread just now. Guy says "Bye Vodafone", Vodafone replies "Sorry to see you go, what could we do to help?" Reply below:


 

 



There is a space a twilight zone that exists with in phone systems it is a nowhere place a dark void.  A few years back one of the teams I managed was our Helpdesk, I received a complaint of a call that had not been answered after 90 minutes, I thought this was odd as it would have shown on the daily reports I received and I would have investigated it.
I asked our engineers to investigate it and they found that the call had terminated from the queue after 5 minutes but had some how remained connected at the callers end. We had further complaints that showed up this issue but never really got a definitive answer on it. We though it was a bug with in the Call routing. It seemed to go away or we didn't get further complaints
when we implemented skills based routing. Maybe VF are having similar issues.

They had already implemented skills based routing when I worked there, around 10 years ago.

1725 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1224271 28-Jan-2015 18:30
Send private message

quickymart:
KiwiNZ:
freitasm: Saw this Twitter thread just now. Guy says "Bye Vodafone", Vodafone replies "Sorry to see you go, what could we do to help?" Reply below:


 

 



There is a space a twilight zone that exists with in phone systems it is a nowhere place a dark void.  A few years back one of the teams I managed was our Helpdesk, I received a complaint of a call that had not been answered after 90 minutes, I thought this was odd as it would have shown on the daily reports I received and I would have investigated it.
I asked our engineers to investigate it and they found that the call had terminated from the queue after 5 minutes but had some how remained connected at the callers end. We had further complaints that showed up this issue but never really got a definitive answer on it. We though it was a bug with in the Call routing. It seemed to go away or we didn't get further complaints
when we implemented skills based routing. Maybe VF are having similar issues.

They had already implemented skills based routing when I worked there, around 10 years ago.


I think you hit the nail on the head, no skills, so the calls go nowhere!

 
 
 
 


14309 posts

Uber Geek

Trusted
Subscriber

  # 1224296 28-Jan-2015 19:28
Send private message

gregmcc:
quickymart:
KiwiNZ:
freitasm: Saw this Twitter thread just now. Guy says "Bye Vodafone", Vodafone replies "Sorry to see you go, what could we do to help?" Reply below:






There is a space a twilight zone that exists with in phone systems it is a nowhere place a dark void.  A few years back one of the teams I managed was our Helpdesk, I received a complaint of a call that had not been answered after 90 minutes, I thought this was odd as it would have shown on the daily reports I received and I would have investigated it.
I asked our engineers to investigate it and they found that the call had terminated from the queue after 5 minutes but had some how remained connected at the callers end. We had further complaints that showed up this issue but never really got a definitive answer on it. We though it was a bug with in the Call routing. It seemed to go away or we didn't get further complaints
when we implemented skills based routing. Maybe VF are having similar issues.

They had already implemented skills based routing when I worked there, around 10 years ago.


I think you hit the nail on the head, no skills, so the calls go nowhere!


That is an overly harsh generalisation




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


3465 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1224318 28-Jan-2015 20:33
Send private message

I think you may have missed a *slight* bit of sarcasm...

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.