Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

249 posts

Master Geek
+1 received by user: 30

Topic # 157449 1-Dec-2014 22:55
Send private message

Called Vodafone's fixed line support tonight. After listening to the on hold music through three times and 90 minutes of no joy, I gave up. It's the longest wait ever. Their support sure is going down the tubes. I have a strong suspicion they have transferred my account to UFB although it is yet to be installed. If so, it will be my fourth official complaint in as many months. Other than changing ISPs, what are my options?

I reject your reality and substitute my own!
- Adam Savage, Mythbuster

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

249 posts

Master Geek
+1 received by user: 30

  Reply # 1187145 2-Dec-2014 14:55
Send private message

Whew. What a mission. OK, the phone was answered after 1h10. I spoke to a very helpful Sunny B, who was quite good. In fact, got annoyed on my behalf after reading my customer notes.

But that whole phone call took 2h30, and that was on top of the 1h30 on hold without response last night. So that's half a working day to confirm that as suspected, Vodafone has ported my DSL account to UFB, without having checked if I had any UFB provisioned.

In other words, they've unplugged me without cause. I don't even have fibre down the driveway, let alone the rest of it.

It's now going to take up to 72 hours to get it reprovisioned, and that's apparently as fast as they can move.

Queue comments relating to pissups in breweries. This entire process (of me getting UFB) commenced in mid-September and is not even close to getting resolved. It has been a catalogue of errors and excuses and I'm bracing to see what horrors have yet to come. Because come they will.


I reject your reality and substitute my own!
- Adam Savage, Mythbuster

View this topic in a long page with up to 500 replies per page Create new topic

Donate via Givealittle

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21

Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33

GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47

Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47

LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45

New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52

2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10

D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09

Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58

Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14

FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40

Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33

Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27

Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25

Spark IoT network now covers 98% of New Zealand population
Posted 19-Feb-2019 09:28

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.