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254 posts

Ultimate Geek

# 157449 1-Dec-2014 22:55
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Called Vodafone's fixed line support tonight. After listening to the on hold music through three times and 90 minutes of no joy, I gave up. It's the longest wait ever. Their support sure is going down the tubes. I have a strong suspicion they have transferred my account to UFB although it is yet to be installed. If so, it will be my fourth official complaint in as many months. Other than changing ISPs, what are my options?

I reject your reality and substitute my own!
- Adam Savage, Mythbuster

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254 posts

Ultimate Geek

  # 1187145 2-Dec-2014 14:55
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Whew. What a mission. OK, the phone was answered after 1h10. I spoke to a very helpful Sunny B, who was quite good. In fact, got annoyed on my behalf after reading my customer notes.

But that whole phone call took 2h30, and that was on top of the 1h30 on hold without response last night. So that's half a working day to confirm that as suspected, Vodafone has ported my DSL account to UFB, without having checked if I had any UFB provisioned.

In other words, they've unplugged me without cause. I don't even have fibre down the driveway, let alone the rest of it.

It's now going to take up to 72 hours to get it reprovisioned, and that's apparently as fast as they can move.

Queue comments relating to pissups in breweries. This entire process (of me getting UFB) commenced in mid-September and is not even close to getting resolved. It has been a catalogue of errors and excuses and I'm bracing to see what horrors have yet to come. Because come they will.


I reject your reality and substitute my own!
- Adam Savage, Mythbuster

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