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Topic # 157538 4-Dec-2014 08:00
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I've had UFB for a while (with Snap), but my neighbour has had it installed last weekend.

Final provisioning/installation was completed yesterday and it worked fine until about 7:30pm, but then stopped working.

I went across to her house to have a look (not really expecting to be able to fix it, but checking for user-error issues!).

They have the same Huawei device as me (the ONT?), into which is a new network device (looks like Vodafone's version of a Fritzbox).

The problem was fairly easy to spot - a flashing red "LOS" light on the ONT.
From what I've read, this is likely to be caused by some interruption on the fibre link.

My neighbour was obviously not too impressed, and even less impressed with having to sit on hold for a long period of time with Vodafone (but I did explain that this is "normal" from what I've read here - ie long wait times).

I'm hoping that once the frontline CSR realises that they need to send somebody out that they'll just do that (and not muck the people around asking stupid questions). I gave the neighbour a "script" to read out to the CSR, explaining what the symptoms of the problem are and what tests we had done (resetting devices etc etc).

Question for the group: What would cause the install to work and then fail like that?

My guess is somebody doing something in a cabinet of some sort? ie something physically had changed?
Or can it be some sort of setting (server side) that can cause that issue (ie LOS red light)?

Nigel H.



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  Reply # 1188435 4-Dec-2014 08:13
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The ONT looks like this:



The Huawei device is the "RGW", residental gateway.

Edit: It looks like a Huawei ONT is used in some areas. As you were :)

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  Reply # 1188436 4-Dec-2014 08:15
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If they are not in a Chorus area the Huawei may well be the ONT. 

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  Reply # 1188442 4-Dec-2014 08:23
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I forgot the other half of my post (got distracted with looking up Huawei ONTs) :)

My dad's also with Vodafone and he had what seems to be the same issue; the connection worked for a few hours and then dropped off, with a red "optical" light on the Chorus ONT. Vodafone has promised a fix today so hopefully that happens.

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  Reply # 1188486 4-Dec-2014 09:23
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For those interested this the the UFF ONT made by huawei


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  Reply # 1188490 4-Dec-2014 09:26
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Also forgot to add that what usually happens with a UFF install is the installers do their thing and test then the line goes dead until a provisioning guy turns up - he puts the system live.

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  Reply # 1188499 4-Dec-2014 09:44
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nitrotech: Also forgot to add that what usually happens with a UFF install is the installers do their thing and test then the line goes dead until a provisioning guy turns up - he puts the system live.


It was live and they were using it quite happily for several hours. But then it went dead. Weird.

NH

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  Reply # 1188551 4-Dec-2014 11:14
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Behodar: My dad's also with Vodafone and he had what seems to be the same issue; the connection worked for a few hours and then dropped off, with a red "optical" light on the Chorus ONT. Vodafone has promised a fix today so hopefully that happens.

It's working again now, and ended up being a physical issue instead of a Vodafone one. My guess was wrong!

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