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Topic # 159776 12-Dec-2014 10:06
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I have moved from ADSL to VDSL on VF here in Auckland CBD.

I can see on "recent changes" my account package now states VDSL, so my question is now what? Do VF send me out a VDSL capable router and away we go?






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  Reply # 1196352 12-Dec-2014 14:50
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and they send out a tech to install a master VDSL jack point and splitter/filter and connect you all up

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  Reply # 1196355 12-Dec-2014 14:54
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How long ago did you request the change?

 
 
 
 


TLD

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  Reply # 1196360 12-Dec-2014 15:03
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My experience was with Spark and not Vodafone, but several days after booking VDSL online with no response, I phoned and found their online form had not worked.  It was about three working days later that a Chorus tech came round to install the dedicated cable and splitter.  The new modem arrived the day after the phone call. 




Trevor Dennis
Rapaura (near Blenheim)



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  Reply # 1196361 12-Dec-2014 15:05
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johnr: How long ago did you request the change?


Wednesday, I can see in the signup tracker some activity.... "detail check pending" now...

I have a feeling I wont be able to get it though... in an Apt block 8th floor... hmmm




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  Reply # 1196385 12-Dec-2014 15:34
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a side note is everything seems to go 'faster' for a couple weeks then you'll hardly notice it anymore (until you go back to ADSL2) 



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  Reply # 1198986 17-Dec-2014 11:49
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UPDATE:

So the Sign Up Tracker keeps stating, complete (stage 3) then back to Pending Check.
Spoke to some guy in customer services, who said I need to be xferred to Technical Support? Technical Support on what? I don't have anything. I spent 10 mins on hold and hung up...

Anyway, I saw Chorus guy installing Fibre the other day, he said it would be ready to hook up to individual apartments by next week (I know xmas lay time)... do I dare phone customer services and ask about UFB install and could I be booked it for when ever its available... 

cheers




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