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  Reply # 1197434 14-Dec-2014 21:10
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flixide, We're on the cable network Unlimited Ultra Fast Cable 130/10 and we use cabled, WiFi G and N (2.4 and 5 GHz) connections and we've not yet had the problems you have at the same time. The first thing I'd want to know is which part of your cabled setup has the problem. I wouldn't look at Wifi until the cabled network works as it is supposed to.

I'd want to know if it is the router or the cable modem/cable network. I would remove the router and connect one cabled PC. If it doesn't work OK with one PC then I'd contact Vodafone and they can troubleshoot the cable network and cable modem. I'd also try another PC to check that the first PC doesn't have a unique problem. If it works OK for one cabled PC than I'd reconnect the router and see what happens with the same PC connected to the router. If there are still problems then I'd borrow another router and see if that fixes the problems.

For the first year of many, we may not be experiencing the usual season of increased lag, increased disconnections from services like XBox Live, and slower downloads. I asked my kids and they say the only problem they are having is with League of Legends and that appears to relate to the latest patch for that game. The recent upgrades to the cable network are likely to be the reason why we aren't noticing any differences. Those old issues used to get worse as more and more students finished their studies and ensconced themselves with their computers for the holiday season. It usually got worse as each day progressed. Early morning was usually no problem - I guess the students were still in bed. It was no major bother for browsing but it was very annoying for gaming on international hosts. If this was a source of at least part of your issues then I would expect us to be impacted at least a little because we use the same Vodafone infrastructure and we don't seem to be.



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  Reply # 1197446 14-Dec-2014 21:39
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Thanks Hammer, I definitely will take a look into that a bit later atm I just want some net back - typing this from my phone using 3G.

Afger waiting over an hour for a callback I pressed option 1 - 'sorry we are having trouble connecting your call to customer services, please call back later' this is really just taking the piss.....

I call the line again and same thing... what the hell am I suppose to do now.

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  Reply # 1197448 14-Dec-2014 21:42
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flixide: Thanks Hammer, I definitely will take a look into that a bit later atm I just want some net back - typing this from my phone using 3G.

Afger waiting over an hour for a callback I pressed option 1 - 'sorry we are having trouble connecting your call to customer services' this is really just taking the piss.....


Uhm why? Didn't you see the warning in regards to backing up your configuration before you jumped the gun and upgraded the firmware?

What was your IP address on Cable? This is all you're needing and I am sure somebody on here can tell you the rest.






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  Reply # 1197476 14-Dec-2014 22:38
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michaelmurfy:
flixide: Thanks Hammer, I definitely will take a look into that a bit later atm I just want some net back - typing this from my phone using 3G.

Afger waiting over an hour for a callback I pressed option 1 - 'sorry we are having trouble connecting your call to customer services' this is really just taking the piss.....


Uhm why? Didn't you see the warning in regards to backing up your configuration before you jumped the gun and upgraded the firmware?

What was your IP address on Cable? This is all you're needing and I am sure somebody on here can tell you the rest.


Finally got through and got the settings, saved them now :)

Lol and nope there was no warning message that I can recall lmao.

I'm gonna take a look at this tomorrow, try figure out why i'm having these issues etc

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  Reply # 1197477 14-Dec-2014 22:41
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Short summary, best advice: connect your PC directly to the modem, using the IP address/DNS provided. Run speedtests and check how it goes.

Then check WiFi interference, check that (any imported) devices aren't using a North American WiFi band and if needed change it.

Check usage meter. If there's excessive upload usage make sure you don't have malware running in your PCs, or excessive torrents uploading.









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  Reply # 1197983 15-Dec-2014 18:13
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So now I may have to go with NO WIFI at all for a few weeks most likely to get this sorted? SERIOUS?

Thank you for contacting NetComm Wireless Technical Support. The technician has diagnosed your product as potentially being faulty and it should now be returned to our Service Centre for further analysis.

Please return the faulty unit, along with the original proof of purchase clearly showing the original date of purchase, to our Service Centre located at

NetComm Wireless
C/- Brightstar NZ
126 Pavilion Drive
Mangere
Auckland 2022


Please also be sure to indicate the Ticket Number (xxxxxx) so that the unit can be identified by the Service Centre technicians.

Do not return the power supply, cables, filters, etc. unless instructed by the NetComm Wireless Technician as this is only required in circumstances where those components assist in the diagnosis of the problem.

All products returned to the Service Centre that are covered under warranty will be thoroughly tested and if found to be faulty, will be either repaired or replaced and returned to you at no cost.

The NetComm Wireless Warranty Terms and Conditions can be viewed at http://support.netcommwireless.com/support/return-authority

If you have any questions at all regarding the returns process please reply to this message and we will endeavour to respond to you as soon as we can.

This RA ticket is valid for 90 days. If the unit is not returned in that time frame the ticket will be closed.

Thank you,
NetComm Wireless Service Centre


N.B. If the unit was purchased within the last 30 days then you may wish to return the unit back to the place of purchase where they may swap the faulty unit with a new one under their DOA (dead on arrival) policy. Please be aware that the DOA policy is the responsibility of individual stores and NetComm have no control of each store's returns policy.

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  Reply # 1197987 15-Dec-2014 18:18
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If internet is that critical to you then swap in your backup router while this one is getting looked at.




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  Reply # 1198037 15-Dec-2014 19:51
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You make it sound like the internet is your lifeblood and without wifi you'll perish.. 

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  Reply # 1198155 15-Dec-2014 22:44
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So ask community for help, do things for teh lulz without fully understanding it and break things / get all angry?

Go buy a Wireless AC router and configure that, you'll actually get results that way.






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  Reply # 1198171 15-Dec-2014 23:20
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The only other router I got is my old Vodafone ADSl2 one (H6556a)?

michaelmurfy: So ask community for help, do things for teh lulz without fully understanding it and break things / get all angry?

Go buy a Wireless AC router and configure that, you'll actually get results that way.


Doing things for teh lulz? I don't think so mate - Was trying everything to get it sorted, absolutely no warning in regards to settings being lost.

You would be pretty frustrated too when your household relies on the internet, and its not pulling through....

What kind of wireless AC router would you recommend for cable? - I'm really not keen to spend much money as it might not even work out. 

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  Reply # 1198180 16-Dec-2014 00:12
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You would be pretty frustrated too when your household relies on the internet, and its not pulling through....


Well I would suggest employing a professional to give you a network solution to meet your needs.

Want to know what I did with the Vodafone supplied wireless router?.. I unplugged it and put it aside.

I personally run a $100 Mikrotik RB951G-2HnD router on my Cable connection and it is absolutely rock solid. Wifi performance is great around our tiny house.

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  Reply # 1198183 16-Dec-2014 00:32
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chevrolux:
You would be pretty frustrated too when your household relies on the internet, and its not pulling through....


Well I would suggest employing a professional to give you a network solution to meet your needs.

Want to know what I did with the Vodafone supplied wireless router?.. I unplugged it and put it aside.

I personally run a $100 Mikrotik RB951G-2HnD router on my Cable connection and it is absolutely rock solid. Wifi performance is great around our tiny house.


I run the exact same on my UFB connection and it too is rock solid. Mikrotiks are not the best thing to configure however so might be best getting somebody to help.

I am based in the CBD so if you want to buy one from GoWifi before the end of the week and drop it off to me with your Vodafone Cable settings I am sure I can configure it for a box of beers or something.

It sure beats that Netcomm




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  Reply # 1198213 16-Dec-2014 07:39
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Oh the NF4V's are evil to setup, have one at home on fibre (however they are good devices once you get the hang of them).
All i have to say is never use the quick setup as it stuffs up connections.

I would help more however I don't know how to set them up on cable as I have only used it on adsl/vdsl and fibre.





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  Reply # 1198215 16-Dec-2014 07:46
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The NF4Vs are a great all in one device, and the NF8Cs are also great as an AC device.


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  Reply # 1198237 16-Dec-2014 08:35
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sbiddle: The NF4Vs are a great all in one device, and the NF8Cs are also great as an AC device.



Don't get me wrong, they are good devices for a good price, however every time i use the "basic setup" it does something to the Layer2 Interfaces which stop them from working.

As soon as you go and manually setup the interfaces and wan service (with the same settings as the basic setup) it works.  First one took me 3 hours to setup as I used the quick setup option and was thinking I had a bum device as all the settings were correct.
Setup 3 so far (all from PBtech and not a telco) have had this issue.

But as soon as you work out the layer2 interfaces and what interfaces is needed for adsl/vdsl etc then you are fine.

It is not be very user friendly for someone that has not had to do it before and use to plug in play (enter in username and password) kind of person.

I hear that the telco (orcon) provided ones are all plug and play for the service however.



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