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Ultimate Geek
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  Reply # 1208770 5-Jan-2015 20:29
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johnr:
KiwiNZ: I believe price is a major component of a contract, therefore if the price is raised then the consumer should have the right to exit the contract without penalty.


Can't see it happening as its not an excessive price rise and costs have gone up providing the cable network and read the cable terms and conditions


that's a nice excuse "its not an excessive price rise" with that logic, you can increase the price every few months as "its not excessive"

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  Reply # 1208771 5-Jan-2015 20:29
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johnr:
KiwiNZ: I believe price is a major component of a contract, therefore if the price is raised then the consumer should have the right to exit the contract without penalty.


Can't see it happening as its not an excessive price rise and costs have gone up providing the cable network and read the cable terms and conditions


That and Dolt's email saying that they wouldn't be charged the increase till they were out of contract...





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Uber Geek
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  Reply # 1208775 5-Jan-2015 20:32
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The price increase applies to new and existing customers on Red Home plans from 1 February 2015, and existing customers on other plans from 1 March 2015. However, existing customers that are currently on a fixed term will receive a $4 credit every month until the end of fixed term period of their contract.

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  Reply # 1208783 5-Jan-2015 20:40
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myndlyz:
johnr:
KiwiNZ: I believe price is a major component of a contract, therefore if the price is raised then the consumer should have the right to exit the contract without penalty.


Can't see it happening as its not an excessive price rise and costs have gone up providing the cable network and read the cable terms and conditions


that's a nice excuse "its not an excessive price rise" with that logic, you can increase the price every few months as "its not excessive"


It's not an excuse it's actually covered in the CGA or something of the like and read my post back on page one Vodafone has invested huge amounts of $$$$ into the cable network

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  Reply # 1208786 5-Jan-2015 20:45
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johnr:
KiwiNZ: I believe price is a major component of a contract, therefore if the price is raised then the consumer should have the right to exit the contract without penalty.


Can't see it happening as its not an excessive price rise and costs have gone up providing the cable network and read the cable terms and conditions


I accept the commercial need to increase and the retaining of an acceptable ROI, contracts are between equal entities, therefore as the components of the agreement have changed from what was signed then severing the agreement should be allowed.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 1208788 5-Jan-2015 20:51
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eXDee: I find this laughable, especially with the UFB price going up too


I've not received any indication of a price increase (yet?)

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  Reply # 1208790 5-Jan-2015 20:56
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eXDee: I find this laughable, especially with the UFB price going up too


I suspect we'll see a lot of price increases on 100Mbps and greater UFB plans across the board this year as many ISPs realise they've priced them too cheaply.


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Vodafone NZ

  Reply # 1208798 5-Jan-2015 21:21
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Hey all, to clear up any confusion here the letter mentions anyone in an existing term contract will not see any change in the price until that term is finished. I'll need to get more info tomorrow about the changes and will let you know if I find anything out different to what has already been discussed in this thread.




Vodafone staff. You'll see me on the @vodafoneNZ twitter account and Vodafone NZ facebook page signing off as ^CB

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  Reply # 1208800 5-Jan-2015 21:24
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Apparently its just to make the prices uniform with DSL. Also Spark didnt put their fibre prices up but vodafone are

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  Reply # 1208822 5-Jan-2015 22:04
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maro: The "letter" (titled: "Important changes to your Broadband plan") essentially refers to: vodafone.co.nz/pricechanges

The "justification" for their $4 per month price increase is that "...there have been changes in the industry to the costs of delivering broadband and home phone services for all providers in New Zealand ...". On top of it they are raising the overage charge (in my case from "$2.95 per 2 GB additional data" to $4).

So far so bad. But I am a naked broadband customer on the Wellington cable network. And I am seriously upset that the (likely, but not yet final) cost increase due to the Chorus decision is used as a justification. Just the usual case of corporate greed IMHO ...



Interesting. My letter says:

"As you may have seen recently reported in the media, there have been changes in the industry to the costs of delivering broadband and home phone services for all providers in New Zealand. These cost changes affect the conditions that all providers operate under and unfortunately our prices will need to change to reflect these new conditions. From 1 February 2015, the monthly fee for your plan will increase by $4 per month. If you use more than the included data in your plan, the price of any extra data will be $2 per GB (or part thereof) from 1 February 2015. This only applies to customers going over their broadband plan allowance, and for these customers we recommend our Unlimited Broadband data and homephone plans where you never have to worry about the amount of data that you use."

With the exception of the investment in a new cable, which benefits all customers (wholesale, consumer and business), suggesting industry change is the driver for increasing the monthly rental of cable network plans feels just sloppy. Johnr keeps saying'massive investment in cable' is a factor - which IF true would be a good reason to justify increasing prices. Of course, Voda should be able to articulate where the investment occurred (more cable nodes? more modems? more maintenance of the network?), which they do frequently with mobile ("we've added coverage here and here, plugged these holes and so on").... mobile has become so very similar between suppliers now it feels pretty boring. 

It's a shame really as cable is 100% owned by voda and you wouldn't think it's costing that much every year to keep it running (it's not being expanded after all, and it's clear the plan is to dump the network and move to Chorus fibre as quickly as they can)... you'd think a good strategy would be to continue holding and gaining as many people as you can on that network rather than move to chorus wholesale copper and fibre, where being churned is only a web order away.... 








________

 

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  Reply # 1208824 5-Jan-2015 22:11
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antoniosk:
maro: The "letter" (titled: "Important changes to your Broadband plan") essentially refers to: vodafone.co.nz/pricechanges

The "justification" for their $4 per month price increase is that "...there have been changes in the industry to the costs of delivering broadband and home phone services for all providers in New Zealand ...". On top of it they are raising the overage charge (in my case from "$2.95 per 2 GB additional data" to $4).

So far so bad. But I am a naked broadband customer on the Wellington cable network. And I am seriously upset that the (likely, but not yet final) cost increase due to the Chorus decision is used as a justification. Just the usual case of corporate greed IMHO ...



Interesting. My letter says:

"As you may have seen recently reported in the media, there have been changes in the industry to the costs of delivering broadband and home phone services for all providers in New Zealand. These cost changes affect the conditions that all providers operate under and unfortunately our prices will need to change to reflect these new conditions. From 1 February 2015, the monthly fee for your plan will increase by $4 per month. If you use more than the included data in your plan, the price of any extra data will be $2 per GB (or part thereof) from 1 February 2015. This only applies to customers going over their broadband plan allowance, and for these customers we recommend our Unlimited Broadband data and homephone plans where you never have to worry about the amount of data that you use."

With the exception of the investment in a new cable, which benefits all customers (wholesale, consumer and business), suggesting industry change is the driver for increasing the monthly rental of cable network plans feels just sloppy. Johnr keeps saying'massive investment in cable' is a factor - which IF true would be a good reason to justify increasing prices. Of course, Voda should be able to articulate where the investment occurred (more cable nodes? more modems? more maintenance of the network?), which they do frequently with mobile ("we've added coverage here and here, plugged these holes and so on").... mobile has become so very similar between suppliers now it feels pretty boring. 

It's a shame really as cable is 100% owned by voda and you wouldn't think it's costing that much every year to keep it running (it's not being expanded after all, and it's clear the plan is to dump the network and move to Chorus fibre as quickly as they can)... you'd think a good strategy would be to continue holding and gaining as many people as you can on that network rather than move to chorus wholesale copper and fibre, where being churned is only a web order away.... 






VF have been spending considerable amounts of money upgrading the cable network in the last two years.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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Uber Geek
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  Reply # 1208825 5-Jan-2015 22:14
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They were doing that when I worked there too (around 10 years ago), in fact there was even more expansion of the cable network than now, but prices didn't go up. Times change, I guess.

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Reply # 1208826 5-Jan-2015 22:15
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KiwiNZ:
johnr:
KiwiNZ: I believe price is a major component of a contract, therefore if the price is raised then the consumer should have the right to exit the contract without penalty.


Can't see it happening as its not an excessive price rise and costs have gone up providing the cable network and read the cable terms and conditions


I accept the commercial need to increase and the retaining of an acceptable ROI, contracts are between equal entities, therefore as the components of the agreement have changed from what was signed then severing the agreement should be allowed.


You're free to believe what you like. That doesn't make a jot of difference to the Terms and Conditions:

26. Changing these terms
26.1 We may change this agreement and any free Services at any time.  Changes will be posted on our Website. Please check this regularly for updates.

26.2 We may vary the charges set out in a Pricing Plan at any time. We will give you at least 10 business days prior notice and where practicable 1 month’s notice of these changes. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we will not notify you of price decreases or promotional offers which have stated end dates.

26.3 If we materially increase a Pricing Plan or materially reduce elements of a Service you are using or change the terms and conditions of this agreement so that it has a material detrimental effect on you we will give you at least 10 business days prior notice, and where practicable one month’s notice of these changes. We will notify you of any changes by bill message and/or leaving a message on your voicemail and/or by text and or by email/letter. They will also be posted on our Website.


Vodafone customers (BTW I'm one) have agreed to these T's & C's which don't allow for severability upon [upwards] price change.

Edit: fixed up the dogs breakfast formatting caused by cut and paste.

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  Reply # 1208827 5-Jan-2015 22:17
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Dratsab:
KiwiNZ:
johnr:
KiwiNZ: I believe price is a major component of a contract, therefore if the price is raised then the consumer should have the right to exit the contract without penalty.


Can't see it happening as its not an excessive price rise and costs have gone up providing the cable network and read the cable terms and conditions


I accept the commercial need to increase and the retaining of an acceptable ROI, contracts are between equal entities, therefore as the components of the agreement have changed from what was signed then severing the agreement should be allowed.


You're free to believe what you like. That doesn't make a jot of difference to the Terms and Conditions:






26.


Changing these terms




26.1


We may change this agreement and any free Services at any time.  Changes will be posted on our Website. Please check this regularly for updates.




26.2


We may vary the charges set out in a Pricing Plan at any time. We will give you at least 10 business days prior notice and where practicable 1 month’s notice of these changes. We will notify you of these changes by posting them on our Website. Please check our Website regularly for updates. For the avoidance of doubt, we will not notify you of price decreases or promotional offers which have stated end dates.




26.3


If we materially increase a Pricing Plan or materially reduce elements of a Service you are using or change the terms and conditions of this agreement so that it has a material detrimental effect on you we will give you at least 10 business days prior notice, and where practicable one month’s notice of these changes. We will notify you of any changes by bill message and/or leaving a message on your voicemail and/or by text and or by email/letter. They will also be posted on our Website.





Vodafone customers (BTW I'm one) have agreed to these T's & C's which don't allow for severability upon [upwards] price change.


I didn't say that it was that way I said it should be that for fairness.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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Ultimate Geek
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  Reply # 1208853 5-Jan-2015 22:42
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Its damned lame to say prices are going up due to spending on a product to keep it salable!!!!

Its also lame to put the price up for those on contract terms and offer so called discounts/rebates. If on a contract term their should not be any price increase/discount.

This maybe the excuse lots need to finally ditch a Company with crap customer service and make the switch to UFB with another provider and pay a little more for better service.

A lot spent on cable and this is my current speed...100/10 plan


Last Result:
Download Speed: 36597 kbps (4574.6 KB/sec transfer rate)
Upload Speed: 9706 kbps (1213.3 KB/sec transfer rate)
1/5/2015, 10:46:41 PM

Thought I should be fair and restart modem and router etc ..result was

Last Result:
Download Speed: 34347 kbps (4293.4 KB/sec transfer rate)
Upload Speed: 7289 kbps (911.1 KB/sec transfer rate)
1/5/2015, 10:51:07 PM

Why would anyone pay more for this?

Kapiti by the way

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