Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6


29 posts

Geek


  # 1215655 15-Jan-2015 20:29
Send private message

xpd: Ignore the phone number, I can have a French phone number diverted to my landline.  

Whoever youve spoken to has obviously just looked at the number and gone "thats Glenfield" and had no idea what they were talking about in regards to ADSL connections etc.


This Data has been recently confirmed from inside Vodafones Faulting and Esclations Team,  I didn't give them any info, they ran the tests as I spoke to them. Again, smoke blowing?

19282 posts

Uber Geek
Inactive user


  # 1215656 15-Jan-2015 20:30
Send private message

The data / info comes from Chorus

 
 
 
 




29 posts

Geek


  # 1215657 15-Jan-2015 20:34
Send private message

And Chorus, through Vodafone, have stated today in a call we are stuck at Glenfield. Man someone, somewhere is having a giggle!


832 posts

Ultimate Geek


  # 1215659 15-Jan-2015 20:39
Send private message

WM/B & WM/G Cover Old Nth Rd From Ararimu Valley Rd in the East to Just after Taylors Rd in the West and has been commented on already HL/W covers the bit further west - that should help narrow it down

WM/B is Copper feed approx 1.7km from WM exch (Location cnr  Waikoukou Valley Rd & Old Nth Rd (1011))

WM/G is Fibre Feed from WM exch (location 1153 Old Nth Rd)



29 posts

Geek


  # 1215660 15-Jan-2015 20:43
Send private message

WM/B is the one we would like to be connected to. HL/W is the same distance away, but much older and overloaded.

However both our ISP and Chorus say we cant be connected to either!


404 posts

Ultimate Geek


  # 1215663 15-Jan-2015 21:08
One person supports this post
Send private message

isnt glenfeild the main exchange handover/hub on the shore.... is this the confusion? but not possible for you to be directly connected, you wouldnt even get reasonable dial up at that distance.



29 posts

Geek


  # 1215664 15-Jan-2015 21:10
Send private message

sbiddle: You're not connected to the Glenfield exchange, you're not on ULL, and you're not on ADSL2+

You're connected using ADSL1, you're on a Chorus wholesale connection, and you're on an ASAM - very likely a Conklin.

If you're seeing erratic peak time speeds you can start researching the many, many, many, many other threads on here that discuss this very issue. Unless you area is being upgraded with an ISAM as part of RBI, nothing will change your speed, and it will never improve as the Conklin is the cause of the problem.





You have said very firmly "You're not, you're not, you're not..." - but could you tell me why you are so sure of this please?

We've had a lot of conflicting opinions from within Vodafone, until we (eventually) reached their 'faulting & technical escalations team' who did some back end rootling around and told us what I've reported above.

If you have better info that has got to help - but without you saying why and how you can be so definite I have to assume they know more about it...

In the absence of it all being magically fixed (sigh) even different info would feel like progress.

 
 
 
 


8873 posts

Uber Geek

Lifetime subscriber

  # 1215665 15-Jan-2015 21:15
Send private message

approximately where do you live? name of the road is fine, someone will be able to tell you where you are connected from that.



29 posts

Geek


  # 1215666 15-Jan-2015 21:15
Send private message

kornflake: isnt glenfeild the main exchange handover/hub on the shore.... is this the confusion? but not possible for you to be directly connected, you wouldnt even get reasonable dial up at that distance.


That's what I would have thought, yes the post thread is misleading. What I am trying to find out is where can I go from here. Is all of Helensville connected to the rest of the country via Glenfield? If not, where ARE they connected from? We are NOT on the "shore"
 
The kids school (Waimauku) gets really fast internet, being only 800m or so from the Waimauku exchange, surely we can be connected to the WM/B cabinet then to the Waimauku exchange?

3875 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1215667 15-Jan-2015 21:15
2 people support this post
Send private message

RunningMan:
Lias: I'm sure some of the real experts will turn up in due time, but I'm virtually positive it's impossible to get a DSL connection at a distance of 37km.


Take the virtually out!


I was pretty fecking positive, but it's not my direct area of expertise hence the caveat :-)






Information wants to be free. The Net interprets censorship as damage and routes around it.




29 posts

Geek


  # 1215668 15-Jan-2015 21:16
Send private message

Jase2985: approximately where do you live? name of the road is fine, someone will be able to tell you where you are connected from that.


 between 1280 and 1450 Old North Road



29 posts

Geek


  # 1215669 15-Jan-2015 21:17
Send private message

Lias:
RunningMan:
Lias: I'm sure some of the real experts will turn up in due time, but I'm virtually positive it's impossible to get a DSL connection at a distance of 37km.


Take the virtually out!


I was pretty fecking positive, but it's not my direct area of expertise hence the caveat :-)




I agree, so why copper to whatever cabinet, then why a connection to Glenfield, be it fibre or whatever? From Helensville?

404 posts

Ultimate Geek


  # 1215670 15-Jan-2015 21:20
Send private message

mate, JohnR is on the voda payroll and many levels above the folk you have spoken to, in their call centres. How long have you had the phone number?



29 posts

Geek


  # 1215672 15-Jan-2015 21:24
Send private message

kornflake: mate, JohnR is on the voda payroll and many levels above the folk you have spoken to, in their call centres. How long have you had the phone number?


Man if he is that high, maybe he can wade in and help out?

Had the number here for 6 years, and we inherited that from the previous owners, possibly even from the ones before that. Apparently he(she) had a business on the shore and had (somehow) the house connected to the shore.

You tell me, I'm repeating what I've been told by techies, not just call centre staff.

8873 posts

Uber Geek

Lifetime subscriber

  # 1215673 15-Jan-2015 21:24
Send private message

i sued 1450 as your address: going of that you should be connected to HL/W near the corner of old north road and wishart road which is off the helensville exchange. This is about 1.8km from your property

someone should be able to confirm that

if you are closer to 1280 you might be even worse off

you cant just up and change where your phone line is connected easily if at all

1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.