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  Reply # 1215675 15-Jan-2015 21:28
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Jase2985: going of that you shoudl be connected to HL/W near the corner of old north road and wishart road which is off the helensville exchange. This is about 1.8km from your property

someone should be able to confirm that

you cant just up and change where your phone line is connected easily if at all


I can confirm that. WM/B is 1.7km in the opposite direction. The exchanges are about another 5 or so beyond that. Just the shore thing that is confusing and odd, even if it is fibre....

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  Reply # 1215682 15-Jan-2015 21:32
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sharknet:
sbiddle: You're not connected to the Glenfield exchange, you're not on ULL, and you're not on ADSL2+

You're connected using ADSL1, you're on a Chorus wholesale connection, and you're on an ASAM - very likely a Conklin.

If you're seeing erratic peak time speeds you can start researching the many, many, many, many other threads on here that discuss this very issue. Unless you area is being upgraded with an ISAM as part of RBI, nothing will change your speed, and it will never improve as the Conklin is the cause of the problem.





You have said very firmly "You're not, you're not, you're not..." - but could you tell me why you are so sure of this please?



Because the details you gave in your post made your entire situation very clear for somebody who understands them.

Real world reality is that many L1/L2 techs in some large ISPs wouldn't have clue in the world what a Conklin is. Don't believe everything you're told.









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  Reply # 1215683 15-Jan-2015 21:33
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disregard the shore thing its not relevant as many many people have already said, its to do with your phone number not your actual physical connection, ie where the cable goes to

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  Reply # 1215686 15-Jan-2015 21:38
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Can't help right now driving Wellington to Auckland



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  Reply # 1215688 15-Jan-2015 21:40
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johnr: Can't help right now driving Wellington to Auckland


Do take care.



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  Reply # 1215689 15-Jan-2015 21:41
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it comes down to your exact address as that address range looks to cover 2 cabinets



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  Reply # 1215690 15-Jan-2015 21:43
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Jase2985: it comes down to your exact address as that address range looks to cover 2 cabinets

 safe to quote actual here? Thoughts?



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  Reply # 1215691 15-Jan-2015 21:48
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johnr: Can't help right now driving Wellington to Auckland


That is a long drive. What happen to the usual black helicopter? No  pilot?

OP - this is the guy that can answer your question.







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  Reply # 1215694 15-Jan-2015 21:51
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nakedmolerat:
johnr: Can't help right now driving Wellington to Auckland


That is a long drive. What happen to the usual black helicopter? No  pilot?

OP - this is the guy that can answer your question.


Ha, I fix helo's for a living. (really)

I just hope for, (and would really appreciate) some further assistance.



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  Reply # 1215698 15-Jan-2015 22:03
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sbiddle:
sharknet:
sbiddle: You're not connected to the Glenfield exchange, you're not on ULL, and you're not on ADSL2+

You're connected using ADSL1, you're on a Chorus wholesale connection, and you're on an ASAM - very likely a Conklin.

If you're seeing erratic peak time speeds you can start researching the many, many, many, many other threads on here that discuss this very issue. Unless you area is being upgraded with an ISAM as part of RBI, nothing will change your speed, and it will never improve as the Conklin is the cause of the problem.





You have said very firmly "You're not, you're not, you're not..." - but could you tell me why you are so sure of this please?



Because the details you gave in your post made your entire situation very clear for somebody who understands them.

Real world reality is that many L1/L2 techs in some large ISPs wouldn't have clue in the world what a Conklin is. Don't believe everything you're told.




Totally agree that people shouldn't just believe everything they are told - especially when you don't know anything about the person who is saying it and what their background might be.

We had one Vodafone tech who stated that he'd never heard of Linux. Naturally we insisted on being transferred to someone higher up the chain.

It's great that you're one of the somebodies who understand these things. If you could share some of the reasons why this information is so clear to you, then we have something to help us identify the techs at Vodafone who DO know what they're on about. Ultimately, we have to have this resolved via them, and it's hard to get any further based on 'because some guy on a forum told us so'.

I'm trying to get information that will help me resolve our hugely frustrating experiences getting a service that we've been paying for and not really receiving - and maybe avoid another evening like tonight, where my wife has been on hold for over three hours, and been hung up on. Help me to stop her having to take that out on me.

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  Reply # 1215709 15-Jan-2015 22:28
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johnr: Can't help right now driving Wellington to Auckland


True that. We had lunch together in Wellington today - myself, John R, Steve B and Peter L... 



sharknet:
Jase2985: it comes down to your exact address as that address range looks to cover 2 cabinets

 safe to quote actual here? Thoughts?


Please don't post detailed addresses. Also please don't provide account information in private to anyone but people with a " Vodafone NZ" tag under their name.






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  Reply # 1215711 15-Jan-2015 22:29
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To be moved to an upgraded cabinet, your pair (phone line) must be able to connect back to the upgraded cabinet. This means chorus will need to install a new cable run, from your location, to either the closest unused line feed from the upgraded cabinet, or possibly a line directly to the cabinet.chorus are not going to install this new connection without charging you a small fortune. Remember if the cable run is over 5km you wouldnt see any real benefit of adsl2

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  Reply # 1215712 15-Jan-2015 22:33
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I suspect from the comment about phone number being inherited from the previous owners etc that your phone number is 'customer linked' from Glenfield to Helensvile and you are feed from HL/W Cabinet due to your location area.

Linking like this is when a number(a) from one exch (A) is linked through to another exchange(B)  and that numer(a) is then superemposed over an actaul number(b) from the linked to exch(B).  Normaly looking at number(a) it would appear to be 'switched' at exch(A) but would appear on the phone network connected to exch(B).


Forget about my ramblings above as I have just spotted, what Ray explains below, in this case some of the PCM systems in HL/W are feed/Hosted from GLF and some from HL - so that is how you can have a GLF number and your neighbours can have a HL one

So getting back to which exchange/cabinet your physical line is connected to - I have done some quick calulations and WM/G feeds to about 1295 Old North Rd - and HL/W feeds back from 1640 the other way - HL/W also appears to have a fibre feed DSLAM

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  Reply # 1215717 15-Jan-2015 22:50
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I'll try and explain how it works.

The exchanges that have the actual exchange equipment in them serve an "exchange area"
Back in the 80's the post office had a great idea to get rid of party lines and shorten rural loop lengths using PCM cabinets and CMAR. Also they remove the need to have super long copper loops that pickup noise from electric fences by bringing the clean digital audio closer to the end user.
They basically take a bunch of telephone lines from the exchange equipment, use whatever digital method to transport them to a cabinet on the side of the road (shared copper lines like 30+ lines sharing 8+ back to the exchange, fiber, radio links, cmar) then in the cabinet convert it back to the normal analog pots standard.
Anywhoo its for this reason that your line may be delivered somewhere in the wopwops and you have a phone number from the exchange miles and miles away.
Your telephone service may be provided from equipment in that exchange and some form of PCM backhaul extends your line out to your local cabinet.

An example of this is residents of Mangatutu road in Hawkes Bay. They have 835xxxx numbers - just like the Napier CBD because the actual lines are serviced by the napier central exchange, but through some magic and a bunch of radio links, their lines are transported to a roadside cabinet (shed) about 60kms away by road. The actual radio path is in excess of 150kms.

Now inside that cabinet you are connected to, they have installed a dslam. 
(conklin/asam/isam are models and yours is probably a conklin as others have suggested)

The dslam is fed using a seperate radio, partitioned radio, copper or fiber feed going back to a source - which could be another cabinet, another exchange or wherever.

Connecting you to a different cabinet (and thus possibly a different exchange) means digging up the cables along the road and re-laying them in a different direction.
Many rural builds were simply tapped into an existing roadside cable back when it didnt really matter how long your loop length was because all you needed was a dial tone - not high frequency DSL.

The cost of moving your line to a different cabinet could be in excess of $20k once you factor in the digging and earth moving equipment.

It is highly probable that the school has had point to point fibre or a DMR radio link installed as part of the rural school build out initiative.

You can check the chorus maps www.chorus.co.nz/maps to find out if your cabinet is scheduled for an upgrade or talk to your local wisp or rbi provider about getting a radio based service.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 1215718 15-Jan-2015 22:52
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nakedmolerat:
johnr: Can't help right now driving Wellington to Auckland


That is a long drive. What happen to the usual black helicopter? No  pilot?

OP - this is the guy that can answer your question.


Bit of a change

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