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  # 1215723 15-Jan-2015 23:11
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I think my VDSL service has a "handover" (or something) to Glenfield as well - 4-5kms away, and I'm in Beach Haven.

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  # 1215754 16-Jan-2015 05:56
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sharknet:  Ultimately, we have to have this resolved via them, and it's hard to get any further based on 'because some guy on a forum told us so'.

I'm trying to get information that will help me resolve our hugely frustrating experiences getting a service that we've been paying for and not really receiving - and maybe avoid another evening like tonight, where my wife has been on hold for over three hours, and been hung up on. Help me to stop her having to take that out on me.


You need to understand right now that based on the data in this thread so far, that there won't be a solution to your issue. Your connection meets the Commerce Commission UBA regulated requirements. If you're on a Conklin that's not being upgraded, your solution is to move to RBI wireless.



 
 
 
 




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  # 1215773 16-Jan-2015 06:33
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InstallerUFB: I suspect from the comment about phone number being inherited from the previous owners etc that your phone number is 'customer linked' from Glenfield to Helensvile and you are feed from HL/W Cabinet due to your location area.

Linking like this is when a number(a) from one exch (A) is linked through to another exchange(B)  and that numer(a) is then superemposed over an actaul number(b) from the linked to exch(B).  Normaly looking at number(a) it would appear to be 'switched' at exch(A) but would appear on the phone network connected to exch(B).


Forget about my ramblings above as I have just spotted, what Ray explains below, in this case some of the PCM systems in HL/W are feed/Hosted from GLF and some from HL - so that is how you can have a GLF number and your neighbours can have a HL one

So getting back to which exchange/cabinet your physical line is connected to - I have done some quick calulations and WM/G feeds to about 1295 Old North Rd - and HL/W feeds back from 1640 the other way - HL/W also appears to have a fibre feed DSLAM


Ok, We are a lot closet to 1295 (About 800m away) than we are to 1640.

Additionally, there was a lot of digging and cable laying here a year or do ago, there are now aluminium covers all over the place every K or so.( FX networks/cabling, something like that.) I wonder if that was part of some upgrade work? It seemed to connect the two WM cabinets, the WM exchange, all the way up Taylor Road, past us towards HM.

Peak Road, about 2.5K from us has sprouted new green plinths every second property or so, lots of work there replacing the old grey plastic mushrooms. Friends living down there tell me they now have much better internet speeds.




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  # 1215774 16-Jan-2015 06:37
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freitasm:
johnr: Can't help right now driving Wellington to Auckland


True that. We had lunch together in Wellington today - myself, John R, Steve B and Peter L... 

sharknet:
Jase2985: it comes down to your exact address as that address range looks to cover 2 cabinets

 safe to quote actual here? Thoughts?


Please don't post detailed addresses. Also please don't provide account information in private to anyone but people with a " Vodafone NZ" tag under their name.

Thought so, Thanks. I have narrowed down the physical address as much as I can without actually stating what it is.




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  # 1215777 16-Jan-2015 06:47
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You can check the chorus maps www.chorus.co.nz/maps to find out if your cabinet is scheduled for an upgrade or talk to your local wisp or rbi provider about getting a radio based service.

Thanks Ray, I have tried talking to our provider, but we are not getting anything helpful. To be honest none of them seem to be able to even discuss RBI, perhaps they, as suggested earlier, don't understand either?

Your description of the situation was helpful, and possibly exactly what we have.

All we are trying to do is extract value for money from what we have.

Paying for BB and getting something like it is fine, getting sub dial up speed most of the time is not. Our account was transferred from Telstra, and the speeds have progressively gotten slower and slower over the last two years or so.

At least with Telstra we got a "stable" 1-2Meg.

Now it is so random, sometimes it takes up to 3 minutes just to view the Herald

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  # 1215796 16-Jan-2015 07:42
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The speed drop from when you were with Telstraclear is not related to the ISP it's related to number of customers and data caps increasing and simply the hardware you are connected to can't handle it

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  # 1215797 16-Jan-2015 07:43
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sharknet: All we are trying to do is extract value for money from what we have.

Paying for BB and getting something like it is fine, getting sub dial up speed most of the time is not. Our account was transferred from Telstra, and the speeds have progressively gotten slower and slower over the last two years or so.

At least with Telstra we got a "stable" 1-2Meg.

Now it is so random, sometimes it takes up to 3 minutes just to view the Herald


As with anything people are using more and more data, and unfortunately the back haul from the cabinet is maxing out and hence your speed drops.

you are not repeat not getting sub dial up speeds, you said it yourself in the first post, you are getting 200kbit per second download, dial-up is 56kbit per second, in fact you are almost 4 times faster, and you are still above the regulated minimum as mention by sbiddle.

its not looking good for any cabinet upgrades nor Vodafone RBI in the near future. There may be other Wireless providers who are able to offer you something but someone else can comment on that.

you just have to accept that what you have is the best you are going to get without going to a different service and ultimately paying more and getting less data

 
 
 
 




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  # 1215798 16-Jan-2015 07:50
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Yay.

It would still be nice to know if the Waimauku cabinet was within reach. There are two telecom junctions (old grey pvc covers) here on the property, about 20m apart.




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  # 1215799 16-Jan-2015 07:53
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Sorry, my bad. Not sub dial up, I know.

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  # 1215800 16-Jan-2015 07:55
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sharknet: Yay.

It would still be nice to know if the Waimauku cabinet was within reach. There are two telecom junctions (old grey pvc covers) here on the property, about 20m apart.



Put it simply you can not change cabinets. think of the $$ involved for one customer wanting to do this, then think of all the others that would want to do this, its not commercially viable, nor are many if any customers willing to front up with the money

i want to change from my VDSL cabinet to a UFB cabinet but i cant.



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  # 1215801 16-Jan-2015 08:01
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What I need is someone (who has the actual information) to categorically state that there are no lines back to the (closer) Waimauku cabinet.

So far a lot of folk have said you cant change, but not based on any solid data that they have been able to provide.

Do you have the cable maps for this area? I would love to see them if you do.If you don't, how do you KNOW I cant?

Failing that, maybe Vodafone can try to get the cabinet we are on upgraded.

Surely they can work on that for their customers...?

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  # 1215803 16-Jan-2015 08:08
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sharknet: What I need is someone (who has the actual information) to categorically state that there are no lines back to the (closer) Waimauku cabinet.

So far a lot of folk have said you cant change, but not based on any solid data that they have been able to provide.

Do you have the cable maps for this area? I would love to see them if you do.If you don't, how do you KNOW I cant?

Failing that, maybe Vodafone can try to get the cabinet we are on upgraded.

Surely they can work on that for their customers...?


they just don't change cabinets for people, its just how it is, it would make the whole system soo complicated. just forget about that

Unless its on the schedule to be upgraded (and it doesnt look like it) it wont be upgraded, there are many small towns that are not being upgraded, and they would be be well ahead of your cabinet should more money become available for this.

unless you and your neighbours are willing to stump up a large sum of money to make your cabinet fibre fed and to upgrade the cabinet you would be SOOL.

in all serriousness start looking for wireless/satellite providers in your area, its a more cost effective solution to your problem

Chorus/vodafone are not going to pay to help change your situation, its not commercially viable

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  # 1215804 16-Jan-2015 08:09
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Why would Vodafone or any other ISP spend huge amount of $$$$ on something they don't own?

Juha
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  # 1215805 16-Jan-2015 08:12
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The Glenfield RAN (Regional Access Node? forgotten what the abbreviation stands for) maybe, but not the actual DSLAM.

If you're on a rural cabinet with the old Conklin DSLAMs that only have one or two 2Mbit/s circuits for backhaul, things ain't gonna shift quickly for you. Ask Chorus if they're planning to upgrade the cabinet, or check if there's a wireless provider operating in the region.




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