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29 posts


# 161675 15-Jan-2015 19:36
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Hello to all, and happy New Year.

We have an ongoing problem with our Vodafone connection, resulting in really erratic Internet connection speeds.

It turns out we are connected to an exchange in Glenfield, 37Km from our home! (443 phone number as opposed to all our neighbours who are either 420 (Helensville) or 411 (Waimauku)

A very helpful Vodafone techie has confirmed the connection for us, had us run speed tests, pings and so forth to try to build a case to get us connected to the Waimauku exchange, but this seem to have stalled with the latest "just can't do it" response.

There are exchanges in Waimauku, due RBI upgrade this year (7km) and Helensville (overloaded and outdated, but also 7km away)

We have been back to Vodafone many times, over a long period of time, and now we have just had another "can't change you, everyone has to be connected to somewhere" response. (I assume from Chorus?)

Additional info: we "can" get up to 7meg download (I know not flash, but hey we're rural) but typically we get between 200K and 1.2Meg. (In Auckland, seriously!)

House wiring all Cat 6, master splitter, the works. Good up to date router, no wireless in the house, all wired connections.

3G might have been an option, but we have such poor cell reception (Spark or Vodafone/2 deg) it's probably not worth it.

Can anyone offer any suggestions or possible solutions? We're just about pulling our hair out.



ISP Vodafone residential BB 40G (Never exceeded)
ADSL2 connection
Physical locatioon Old North Road half way between Helensville and Waimauku, Rural.
Connected to the Glenfield exchange
UUL (I've been told by Vodafone)













Line Rate


7616 Kbps


896 Kbps




Attainable Line Rate


8288 Kbps


1132 Kbps




Noise Margin


12.6 dB


14.0 dB




Line Attenuation


27.0 dB


13.0 dB




Output Power


19.8 dBm


12.2 dBm





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832 posts

Ultimate Geek

  # 1215659 15-Jan-2015 20:39
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WM/B & WM/G Cover Old Nth Rd From Ararimu Valley Rd in the East to Just after Taylors Rd in the West and has been commented on already HL/W covers the bit further west - that should help narrow it down

WM/B is Copper feed approx 1.7km from WM exch (Location cnr  Waikoukou Valley Rd & Old Nth Rd (1011))

WM/G is Fibre Feed from WM exch (location 1153 Old Nth Rd)

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