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  # 1223713 28-Jan-2015 05:53
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andrewinwlg: I have had slow speeds for the last couple of days so finally called up customer support.  The first lady I spoke to seemed to pass me along to second-level support pretty quickly, only to be put on hold for 45 minutes.  When we finally called back from another line, the person we spoke to said that there was no more second-tier support tonight but someone could call me back in the morning.

Shocking customer service now.  Vodafone had such good customer service before the merger with Telstra, such a shame.

So what other ISP has good customer service these days???



You should start a new threads for this. As mentioned in the last post however, my first pick as well would be upstream saturation at the customer end which isn't anything to do with Vodafone.



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  # 1223720 28-Jan-2015 07:13
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andrewinwlg: I have had slow speeds for the last couple of days so finally called up customer support.  The first lady I spoke to seemed to pass me along to second-level support pretty quickly, only to be put on hold for 45 minutes.  When we finally called back from another line, the person we spoke to said that there was no more second-tier support tonight but someone could call me back in the morning.

Shocking customer service now.  Vodafone had such good customer service before the merger with Telstra, such a shame.

So what other ISP has good customer service these days???



What basic fault checking have you done?

 
 
 
 


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  # 1224250 28-Jan-2015 17:50
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What's Telecom's/Spark's customer service quality like and how long are the hold times? Vodafone has gone to the dogs.

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  # 1224257 28-Jan-2015 18:06
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It's not too bad, I hear. Snap are apparently quite good too, although that is anecdotal as I have never dealt with them.

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