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155 posts

Master Geek
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  Reply # 1276901 3-Apr-2015 21:00
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Not sure how everyone else's connections are tonight but mine is absolutely crap. Even struggling to stream Youtube at normal quality.



and my pings to the Cable gateway is the worst i've seen in some time.




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Uber Geek
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  Reply # 1276913 3-Apr-2015 21:23
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Are you in Kapiti too? Have you logged a fault with VF?

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Master Geek
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  Reply # 1276919 3-Apr-2015 21:38
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Im in Wainuiomata but have had the same issues ever since this started. And yes, I have a fault logged with Vodafone but it was just linked to the known congestion issues so have to live with it I guess. 



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Ultimate Geek
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  Reply # 1276969 4-Apr-2015 01:00
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Its looking like VF are struggling with the unlimited use of data....

Their service is getting worse steadily.....and clearly they are not investing in upgrades at a rate that matches useage.

They must be losing massive numbers of customers....but we do need them to keep Spark honest.

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  Reply # 1276990 4-Apr-2015 06:46
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How do they keep Spark honest?

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  Reply # 1276993 4-Apr-2015 08:36
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if people on here, so called geeks are not changing, do you think reqular joe blogs will be changing? for most what is the alternative? ADSL

none of you guys complaining on here have changed ISP's/Plans so i really dont think they will be loosing too many customers to this



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Ultimate Geek
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  Reply # 1277073 4-Apr-2015 11:11
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quickymart: How do they keep Spark honest?


They keep Spark honest be being a major competitor. If VF went belly up, Spark would certainly dominate the market.



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Ultimate Geek
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  Reply # 1277075 4-Apr-2015 11:15
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Jase2985: if people on here, so called geeks are not changing, do you think reqular joe blogs will be changing? for most what is the alternative? ADSL

none of you guys complaining on here have changed ISP's/Plans so i really dont think they will be loosing too many customers to this


Most of us are locked into contracts and in my case I have asked support several times to be put in touch with cancellation team, but it never happens. They tell me that the cancellation team will contact me soon..but this never happens.

People are waiting for Fibre to be installed is my guess. I have requested a change to VDSL, but once again support say this isnt possible.

Don't worry, your turn will come.

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Uber Geek
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  Reply # 1277101 4-Apr-2015 12:19
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"Your turn will come"? You make it sound like his connection is destined to go downhill one day!

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Uber Geek
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  Reply # 1277184 4-Apr-2015 17:16
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Actually (while I'm not on cable) my speed on VDSL has decreased too. When I first got it (last April), Telecom's speedtest gave around 61MB/s. Now on Spark's speedtest I only get around 38MB/s.

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  Reply # 1277202 4-Apr-2015 18:54
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mattbush:
Jase2985: if people on here, so called geeks are not changing, do you think regular joe blogs will be changing? for most what is the alternative? ADSL

none of you guys complaining on here have changed ISP's/Plans so i really dont think they will be loosing too many customers to this


Most of us are locked into contracts and in my case I have asked support several times to be put in touch with cancellation team, but it never happens. They tell me that the cancellation team will contact me soon..but this never happens.

People are waiting for Fibre to be installed is my guess. I have requested a change to VDSL, but once again support say this isnt possible.

Don't worry, your turn will come.

 

I also think that for many here the issues are piling on rather than just the occasional bit of congestion and lag - from 1 hour wait times when calling up the call centre, three billing systems that make walking into a Vodafone shop to resolve issues an impossibility etc. it it appears that it is issue after issue after issue - those at the bottom of the corporate food chain trying to do their best (in the limited capacity they have) to resolve the problems for those of us on this forum but those upstairs in their Auckland ivory tower are divorced from what is happening in the trenches. I wonder whether, to Quote Lenin, whether things have to get a whole lot worse before the ivory tower folks are booted out in favour of people who run the company actually getting out in the field and dealing with customers face to face, talking to engineers, allocating resources where needed rather than funding the next latest trendy thing to be involved with.




Laptop: MacBook Pro (15-inch, 2017)
Desktop: iMac (27-inch, 2017)
Smartphone: iPhone X 256GB 'Space Grey'
Additional devices: Unifi Security Gateway, Unifi Switch, Unifi AP AC HD, Unifi Cloud Key, Apple TV 4K 64GB
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  Reply # 1277205 4-Apr-2015 19:20
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mattbush: Its looking like VF are struggling with the unlimited use of data....


+1

I'm on VF "100/10Mbps" cable in Wellington.
I'm also monitored by Truenet.

Here is the hourly average (averaged over the last 7 days) for cable connections in Wellington.
The yellow line is the Wellington connection speed average, the blue line is my own connection.
Both show a significant dip at 9-10pm.

Click to see full size

(click to enlarge)





Sideface




784 posts

Ultimate Geek
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  Reply # 1277207 4-Apr-2015 19:29
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kawaii:
mattbush:
Jase2985: if people on here, so called geeks are not changing, do you think regular joe blogs will be changing? for most what is the alternative? ADSL

none of you guys complaining on here have changed ISP's/Plans so i really dont think they will be loosing too many customers to this


Most of us are locked into contracts and in my case I have asked support several times to be put in touch with cancellation team, but it never happens. They tell me that the cancellation team will contact me soon..but this never happens.

People are waiting for Fibre to be installed is my guess. I have requested a change to VDSL, but once again support say this isnt possible.

Don't worry, your turn will come.
I also think that for many here the issues are piling on rather than just the occasional bit of congestion and lag - from 1 hour wait times when calling up the call centre, three billing systems that make walking into a Vodafone shop to resolve issues an impossibility etc. it it appears that it is issue after issue after issue - those at the bottom of the corporate food chain trying to do their best (in the limited capacity they have) to resolve the problems for those of us on this forum but those upstairs in their Auckland ivory tower are divorced from what is happening in the trenches. I wonder whether, to Quote Lenin, whether things have to get a whole lot worse before the ivory tower folks are booted out in favour of people who run the company actually getting out in the field and dealing with customers face to face, talking to engineers, allocating resources where needed rather than funding the next latest trendy thing to be involved with.


and yet in a written statement to Fair Go this week they indicating they were recruiting as part of the "fix" for the support BS. Havnt they just made hundreds redundant??

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Ultimate Geek
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  Reply # 1281544 12-Apr-2015 17:17
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Nish: I'm in Wainuiomata but have had the same issues ever since this started. And yes, I have a fault logged with Vodafone but it was just linked to the known congestion issues so have to live with it I guess. 


Yeah same. I'm on "130/10" emphasis on quotes. You near Arakura?

Right now:
Download Speed: 3224 kbps (403 KB/sec transfer rate)
Upload Speed: 8693 kbps (1086.6 KB/sec transfer rate)








BDFL - Memuneh
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  Reply # 1281557 12-Apr-2015 18:02
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You guys using http://customerzone.vodafone.co.nz/customer-zone/speedtest/ to test right and using ethernet, not WiFi, right?

I am on 130/10 in Johnsonville and currently getting 50/10 against Vodafone's Wellington server.

Before "unlimited" it would be 130/10 all the time, any time. Now, not so much.





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